Is there any way to automate the installation of Sage 50? We asked Sage and they said that the only way to install their product is to download the EXE off their website and click through the installation wizard. This seems absurd for 2026. Is there no offline silent installer method for Sage 50 (the Canadian version)?!?
In the past we would join computers to Active Directory, sign in with the user's account, and set up their desktop in such a way that it avoided most/all of the annoying "new computer feel". Some of this was done manually and some of it is done by importing .reg files or running PowerShell scripts.
We are now using Autopilot and Intune and I want to get away from the high touch process that we do on each computer. We install applications automatically with NinjaOne and set up Intune policies to do things like sign into OneDrive and redirect the Desktop and Documents folders to OneDrive.
But there is still a lot of finicky things that some of our clients are used to. How do we do all of that without 1) making our clients feel like they are getting less from us, and 2) not spending 45 min customizing things that are really a matter of subjective preference?
Do most of you include acquiring new computers and provisioning them in your MSP services? I don't mean the cost of the actual computer itself, but I mean quoting it, ordering it, and getting it set up and all applications installed and potentially even getting it set up on-prem where the user's going to be working?
I'm not looking for the "what does your sow say?" answer because that is obviously correct, but this client has been around for almost 20 years and predates our SoW.