My renewal is in August. I got the £19 for 1Gb offer last year, but the renewal price at £63p/m is not a good price.
Does anyone have experience in getting renewal price down? Pay for the year? Calling to cancel?
Lost internet last night, I live in a block of flats and all my neighbours have it internet besides myself. Most are on hyperoptic as well. Called up support they did their checks and said an engineer needs to come in, but because of the weekend and bank holiday he said that’s only likely to happen next week, don’t even have a date yet…
I know this probably won’t be solved here but just checking if anyone else has had this before and if it’s just likely faulty equipment? Never had an outage in 4 years using hyperoptic… internet light is red all the others are green…
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Hi Guys,
I've moved in a new build property which already has the router installed, the activation team are saying that it can't be activated remotely as there's an issue on the site/property they've said that they escalated with the site manager but their not providing information on what the root cause is and estimation of when this will be fixed. They keep saying site manager needs to provide update and haven't told us yet, it's been a week without progress and I keep getting the same answer from the activation team. Is there anything I can do to escalate this? Their saying the broadband is at pre order stage at 85%. I just need an estimation not fixed date just so I can have a peace of mind when I will expect broadband at my house but they are not giving me estimate and what the issue is.
Thank you
I am setting up a opensource router/firewall to replace the Zytel device from Hyperoptic. I have a static IP address but it appears that is being issued by DHCP to my router. Has anyone else done anything similar? Is there anything specific I need to do on the service to ensure I don't cause the CPE port to fail when I install the new router? Do I need to register the MAC of the device with Hyperoptic (or clone the existing)??
I’ve been with Hyperoptic since November and for the first couple of months or so it was fine, then at the start of this year it would constantly say I have no internet.
The router is on, the ONT is on, all lights are green but anything I have connected to the wifi is connected but says “No Internet”. Sometimes it will come back for a couple of days if I reboot the router and ONT but then always goes off again.
We had a support technician come out a couple of months ago and he didn’t really understand what was happening so just changed our ONT to a newer model but this is still happening.
Any ideas? Thought I’d have a try here before calling technical support again, thanks!
I decided to switch to Hyperoptic broadband and received my router on Tuesday. When I tried to set it up, the activation failed.
Since then, I’ve contacted support almost every day through both chat and phone calls, but my service still hasn’t been activated. I keep getting told there is a “system issue” on their side, but nobody is willing or able to explain what the actual issue is or provide a realistic timeframe for resolution.
I also checked for outages in my area and there don’t appear to be any reported problems. At this point I’ve been left without broadband despite already receiving the equipment and being told previously that the issue would be fixed “yesterday" many times.
Today they wouldn’t even confirm whether the issue is actively being worked on or when it might realistically be resolved. At this point I’m left wondering whether they are actually going to fix it anytime soon. I’m already burning through my mobile data just trying to stay connected, and this is starting to affect my work.
Has anyone else experienced this with Hyperoptic activation?
Thought people might be interested, you can see if your ISP has an embedded Netflix cache by going to this URL: https://api.fast.com/netflix/speedtest/v2?https=true&token=YXNkZmFzZGxmbnNkYWZoYXNkZmhrYWxm
If the response contains your ISP name in the URL then they have an embedded cache, otherwise it’ll be served by Netflix themselves (if so it should have ‘-ix’ in the name). It should say the location of each cache.
Sky seem to have some. No idea about any other ISPs. I’d be interested to see which other ones have them too, if people are happy to comment their result with your own IP removed.
Seen it on a few forums for people spotting problems with Netflix, and thought the community here thought it might be cool/useful!
Had hyperoptic installed yesterday (9th May), all went well and the WiFi was working with no issue until around 2 hours later, when it dropped out completely with a red light LOS.
I called support and they said it meant a total loss of signal and I would need an engineer visit, but their engineers don’t work on weekends (even though the install was on a Saturday?) and I’m a school teacher so I can’t take time off work on weekdays - so I would need to wait until I’m on half term holidays which is over 2 weeks away. Any suggestions - other than cancel and get another supplier?
I have a lot of online tutoring I do for extra income in the evenings - right now I can’t do any of that, so it’s all a bit of a nightmare.
I'm renting a flat and I think other people in the building have Hyperoptic and I've also got a leaflet from them asking me to sign up. I spoke to my landlord and they said because it may need a 10mm hold drilled above the door they will need to seek approval from the freeholder and the building management which may take some time.
Is there any way to find out before installation if drilling is actually required. There is only an openreach box in my flat and I can't see anything to suggest hyperoptic has ever been installed here before.
All lights green but no internet!