Hi Guys,
I've moved in a new build property which already has the router installed, the activation team are saying that it can't be activated remotely as there's an issue on the site/property they've said that they escalated with the site manager but their not providing information on what the root cause is and estimation of when this will be fixed. They keep saying site manager needs to provide update and haven't told us yet, it's been a week without progress and I keep getting the same answer from the activation team. Is there anything I can do to escalate this? Their saying the broadband is at pre order stage at 85%. I just need an estimation not fixed date just so I can have a peace of mind when I will expect broadband at my house but they are not giving me estimate and what the issue is.
Thank you