u/RH03-I

I’ve been with Hyperoptic since November and for the first couple of months or so it was fine, then at the start of this year it would constantly say I have no internet.

The router is on, the ONT is on, all lights are green but anything I have connected to the wifi is connected but says “No Internet”. Sometimes it will come back for a couple of days if I reboot the router and ONT but then always goes off again.

We had a support technician come out a couple of months ago and he didn’t really understand what was happening so just changed our ONT to a newer model but this is still happening.

Any ideas? Thought I’d have a try here before calling technical support again, thanks!