r/genspark_ai

Hi everyone,

I upgraded to the Plus plan (10,000 credits/month) and ran into a serious issue that I'm hoping the community can help with since support is pointing me to a week-long queue.

What happened:

• Day 1 after upgrading: Credits weren't showing up at all despite my account showing "Plus" status
• I worked around it by completing some free credit actions
• Day 2 (today): My account suddenly shows I've used over 10,000 credits — entirely on a single slide deck generation

I have screenshots from yesterday showing the credits weren't even registering. How did 10,000 credits vanish overnight on one task?

My questions for anyone who's been through this:

1. Is it normal for a slide deck to consume 10,000 credits? What's the typical credit cost for slide generation?
2. Has anyone else experienced credits disappearing or being miscounted like this — especially right after upgrading?
3. Is this a known bug, or am I an isolated case?

Support acknowledged my ticket but said it could take up to a week to get back to me. That's not acceptable when billing is involved and I can't use a service I'm paying for.

Any help from the community or anyone from the Genspark team here would be appreciated.

I have been teaching a number of classes on AI for two years now, and have been an educator for 30 years. One was on Genspark and how great it was, versatile, and so on.

Due to inaction from devs to my questions and the insane nature of credit use and limits on tokens, I have permanently cancelled it. It was getting you many customers, at least a few dozen just this year, but I can no longer endorse your company.

ISSUES:
1 - Deception in advertising: Unlimited AI Chat used to be unlimited, but now it is paused after some use for 5 hours constantly, with me having to plan my work for early morning, afternoon, and then evening sessions. Not a great deal of use either.

2 - Scam on Credits: In the past, you could drop 20 bucks on credits; now you need to up your sub. No chance.

3 - Insane increase in AI Agent Credit Use: I used to be able to work on documents for the month with the 10k credits, then it was a week. This morning, an audit on 30 files for consistency, 3 responses - 10k credits in 30 minutes. ABSURD.

I'm sorry, but if you want to advertise these things, then I would have no issue, but the way things are changed, its like a long-term bait and switch.

This is very unprofessional and sadly rampant with AI companies lately.

Thus, I canceled my class, and when asked, I will not have nice things to say.

Thanks.

With issues in their customer support and what I personally went through it seems like shady business practices are occurring. Reading through a few things it looks like they are practically stealing money from their actual users by implementing bad subscription models and making customer support difficult.

My situation is that my card information was stolen along with my email and a few other pieces of information from a different site, but my information was used to buy six subscriptions for Genspark and they occurred all at the same time. Whoever bought the subscriptions also tied my email to the purchase. I was able to report the transaction as fraudulent to the bank, but I cannot login using my profile to delete the accounts because then I would actually be using their services. Also I have not reached out to their customer support but after reading a bit it seems like reaching out will only allow them to take the money back that was refunded to me as I’d be admitting my card was used to purchase something for myself even if it was against my will, its could be hard to prove that it was against my will on my end.

To reiterate, I never knew this company existed and then my stolen information was used to buy six subscriptions totaling around $150 for a service I never knew existed but was instantly tied to my personal info. Im unaware if this is a scam on the users end where they can get use of services off my dollar or if the company is committing mass fraud. Id doubt it would be a genuine user over the company because how would anyone benefit from six subscriptions tied to the same email that is not even yours? Seems like its coming from the only one who benefits in this case, which is either the AI itself or the company.

Estoy pensando seriamente el cambio a Claude desde Genspark.

La versión super agente la usaba sobre todo para la gestión de proyectos complejos. Pero la quema de créditos y la limitación horaria del chat IA ha hecho que me replantees si seguir utilizando Genspark o cambiarme a Claude.

Genspark lo utilizaba para la parte de marketing de un proyecto creativo, para la revisión, y estructura.

Aparte también tenía otro super agente que me ayudaba con la gestión de las finanzas.

Y en paralelo utilizaba el chat ilimitado para diversas funciones.

Todas estas herramientas me las puede dar de una manera parecida Claude?

Llevo unos seis meses trabajando con el superagente. Notaría mucho el cambio?

Hello everyone, I’ve been a Genspark user since the very beginning and I must say I’ve really enjoyed it and used it a great deal. I mainly use it to manage and update a small scraping app, as well as for writing (it relies heavily on the internet agent for that). Unfortunately, lately my monthly subscription no longer seems to be enough, as the system uses up a lot of credits and, honestly, the quality hasn’t improved, at least as far as writing capabilities are concerned.

Over the last few months, I’ve had to buy extra credits three times, basically just to do the same things I was doing before.

So I’m thinking of switching to Claude AI, which I believe is the AI that Genspark uses most for my activities and which, in my opinion, is improving day by day. Has anyone already made the switch? Is it possible not to lose the progress made with the app? Can I simply copy the files over there and continue to improve the app?

I'm curious as to why credits that I've paid for - don't roll over from month to month ?

The credits lately seem to have been getting gobbled up WAY TOO FAST - and now that I actually needed them, they're gone. I signed up for a year, so I would have had a TON of credits given my minimal use over the previous few months.

But this month - actually used GenSpark - and blew through 10k credit, with barely anything finished.

I've been trying for WEEKS now to resolve an issue with GenSpark gobbling up over 10k credits, and getting stuck in a broken agent workflow. The help desk is not super helpful.

i've DM'd them here (in Reddit), i've used their email (they replied once and have M.I.A. ever since...), and i've open posted in "X". No response.

What's the magic number ? How do we get HELP as PAYING customers ? Who cracked the HELP code ?