u/huskyfe450

I've been trying for WEEKS now to resolve an issue with GenSpark gobbling up over 10k credits, and getting stuck in a broken agent workflow. The help desk is not super helpful.

i've DM'd them here (in Reddit), i've used their email (they replied once and have M.I.A. ever since...), and i've open posted in "X". No response.

What's the magic number ? How do we get HELP as PAYING customers ? Who cracked the HELP code ?

I'm curious as to why credits that I've paid for - don't roll over from month to month ?

The credits lately seem to have been getting gobbled up WAY TOO FAST - and now that I actually needed them, they're gone. I signed up for a year, so I would have had a TON of credits given my minimal use over the previous few months.

But this month - actually used GenSpark - and blew through 10k credit, with barely anything finished.