With issues in their customer support and what I personally went through it seems like shady business practices are occurring. Reading through a few things it looks like they are practically stealing money from their actual users by implementing bad subscription models and making customer support difficult.
My situation is that my card information was stolen along with my email and a few other pieces of information from a different site, but my information was used to buy six subscriptions for Genspark and they occurred all at the same time. Whoever bought the subscriptions also tied my email to the purchase. I was able to report the transaction as fraudulent to the bank, but I cannot login using my profile to delete the accounts because then I would actually be using their services. Also I have not reached out to their customer support but after reading a bit it seems like reaching out will only allow them to take the money back that was refunded to me as I’d be admitting my card was used to purchase something for myself even if it was against my will, its could be hard to prove that it was against my will on my end.
To reiterate, I never knew this company existed and then my stolen information was used to buy six subscriptions totaling around $150 for a service I never knew existed but was instantly tied to my personal info. Im unaware if this is a scam on the users end where they can get use of services off my dollar or if the company is committing mass fraud. Id doubt it would be a genuine user over the company because how would anyone benefit from six subscriptions tied to the same email that is not even yours? Seems like its coming from the only one who benefits in this case, which is either the AI itself or the company.