r/clickup

I'm now to the point where we are just using ClickUp for task management and time tracking with hierarchies of Customer (Folder) > Project (List) > Milestones (Task) > Subtasks. I was tired of waiting on better portfolio views so I used Claude to build a dashboard. Everything else like notes, chats, forms, etc. We've moved to other tools because of either poor performance or missing features in ClickUp. My external dashboard load really slow which I think is because of CU's API.

Is there a simpler task management existing tool that has an efficient API? I'm thinking I may be better off using AI for reporting and to integrate into the tools we have migrated to.

Hey Everybody and especially ClickUp-

Open letter here. If there's something broken in the software, just document it on the status page. I couldn't search in my desktop app.

https://preview.redd.it/mbq99i1k0r0h1.png?width=1334&format=png&auto=webp&s=3e4b7ae134b0eab5b44275acb3109c81bb20bcb7

Went to the effort of troubleshooting after finding no entry on the CU Worldwide Status page. Checked the web app (which could search). Refreshed the desktop app. Uninstalled/reinstalled the desktop app. Then Uninstalled, deleted the AppData, and reinstalled, still no resolution. About an hour of poking around.

After evading the AI bot to talk to an agent, found that this was a known issue. That is not a problem in my book. It is just that I lost an hour fixing something that was broken server-side.

https://preview.redd.it/i9oioaj81r0h1.png?width=903&format=png&auto=webp&s=0171c6b8c6e8da203953ca197649e9b2a6008024

https://preview.redd.it/oakknnkc1r0h1.png?width=891&format=png&auto=webp&s=776bfdace298f1454cf73fa3b24654c222cf7bd3

It almost seems like a culture-thing. To be avoidant of a known issue.

https://preview.redd.it/w4pmuq5i1r0h1.png?width=847&format=png&auto=webp&s=9653441184e16aa284f7a9a78794df1bedbbf8d4

Not mad at ClickUp. Love the tool. I haven't had my pocket picked by weird AI charges or anything. Just want my hour back.

I want so badly to love this platform. The price is on par with my budget and required features and the interface is relatively intuitive. I'm currently trialing the free plan and will get the "business" plan if I can get the basics set up to my satisfaction. Where I'm getting stuck is a behavior that has thousands of user votes to improve, which is that sub-tasks can only use the same progress statuses that the parent task uses. So if I have a table with the task type customized to "Cases" (legal cases), and I want to track stages like pre-litigation, litigation, settlement, etc., I either have to use a custom field for that which is less intuitive because the dropdown field type doesn't really indicate progress the same way, or I can't track progress of sub-tasks because the task "follow up on discovery request" should be "not started, in progress, done" or similar.

Are people using relationship fields to get around this? So in my situation I would have a table of Cases and a separate table of Tasks that are related to each case? I'm open to doing this but it seems very cumbersome.

Several past posts have expressed frustration in response to a lack of clarity about the features and limits that require an upgrade to the Business Plus plan. Today, I was once again presented with an error telling me that I need to upgrade to Business Plus to use a specific feature, so I decided to ask AI to help me get some clarity regarding what requires the Business Plus Plan as opposed to the Business Plan. ClickUp Brain and BrianMAX failed to provide a useful answer. ChatGPT was able to generate a helpful report, so I thought I would share it with the community since we have not been able to get clear and comprehensive answers anywhere else.

This report provides an executive summary followed by a table that details the differences between the Business and Business Plus plans according to official ClickUp sources. Hopefully it will be of some use.

Hi Click-Up Community.

I'm part of a Software Product Company with multiple portfolios and apps.

We're thinking about moving to clickup but I came across many negative reviews on performance and Bugs. When we migrate we will have around 100 plus projects. Each project with 5-10 docs and thousands of tasks.

Currently we're using Linear, Asana, Notion and Slack. Linear for engineering projects, Asana for Non-Engineering Projects, Notion for Product Management and Documentation and Slack for communication.

The current set-up is decent but context switiching is real.

If someone has experience with using Click-Up for Software Product company as a documentation, project and product management as well as Click-Up Chat as Slack Alternative, How's your experience has been.

I did set-up a trial account to test and perform seem fine to me but it didn't had as much data as we actually would when we migrate.

The whole team liked the product, features and flexibility and everything Click-Up comes with but the only concern is Performance at Scale. Also I'll be grateful if someone can tell if there are performance issues in the Enterprise Plan as well since the website says that Enterprise plan offers better performance? Though Business Plan is good enough for us.

Any feedback and guidance will be highly apprecited.

This feels like a weird change.

Today, the email notifications are showing in my mailbox as from [My Company name] instead of [Clickup Notifications].

so now my Mailbox is just a list of [My company name]
and I can't clearly see what's Clickup or others.

anyone else seeing this?
is it a setting on our side or a strange choice from the Clickup team?

Screenshot for reference:
- Top 3 are from today
- Bottom 4 are from last week

https://preview.redd.it/vbt8qcp6z4zg1.png?width=583&format=png&auto=webp&s=1d9eb3e1dcbe0394ea8028a9775f4bbc3b51d3c1

Anyone found any tricks / workarounds to make the design of a dashboard just... better?

I'm making a client facing dashboard and it's just so boring lol. I wish I could change the background color of the different cards (not just highlight the text) and have dividers / borders etc.

Anyone found any cool ways to make them more unique?

Someone on my team sent me several direct messages last night. And then there were also messages sent to a project group. This morning none of those messages are showing up. My responses are, but none of the other messages including the ones in the project. I thought that maybe this was a browser issue but it didn't show up on my phone app and I just downloaded the app version for my computer. I just started using click up. Am I missing something? Does this happen commonly? And has anyone else dealt with this/ ideas for fixes?

Is anyone else experiencing an influx of little bugs throughout their workspace? Little things like my preferred views changing, people's permissions changing, loading screens taking FOREVER. I'm fine with bugs here and there, but it seems like a lot right now. Anyone else experiencing this?

Hi, I'm still learning Clickup. I want to create 1 task, assign it to 5 people, and have them only be able to mark it as complete for themselves (as opposed to creating a copy of that task for each person). Is that possible?

Exceeded 1000 sub task maximum.

Large project.

Any less obvious work around, please?

Is it possible to have this feature added for forms: Clip: Record & Share so external users not logged in could submit tickets to my larger team?

The benefit would be enormous to having external team members in warehouses submit clips of their screen, and further even other videos to document their physical ticket aspects, right now the upload process takes to long.

So again, I am hoping to have an external form published with the ability to do Clip: Record & Share, and further eventually send phone camera details in, not just screen recordings.

Hello everyone,

​I am writing to see if anyone else is experiencing severe issues with ClickUp Brain. For the past week, the AI feature has not been functioning at all.

​Whenever I ask it a question, it enters a "thinking" state. Following this, it either displays an error message stating "something went wrong," or it simply remains stuck on "thinking" indefinitely and produces absolutely nothing.

​Has anyone else encountered this persistent issue recently? If so, are there any known workarounds or fixes to resolve this?