r/carvana

Almost every part of the Carvana process up to delivery was good. I was very pleased with the complete transparency of the zoomed-in damage pictures vs. what was actually shown in real life. The Carvana people who delivered the car were very nice and personable. They were communicative and on time.

I had a list of a few things to absolutely make sure we’re perfect and one of them wants to validate the two key fobs. Two fobs and blades were listed in the picture and in the description.

When one of them did not work at all, the driver sheepishly said oh I’m so sorry…I noticed that too…It’s probably a battery. So sorry. He seemed genuine and the advocate said, we are a few miles from a service center, I will be right back.

Batteries dropped off but once everyone was gone (shame on me) I realized it was the fob. Wrong fob. Wrong blade. Without a direct line to the people who dropped off the car, I had a very unsatisfactory customer support chat. They wanted to have me take the car to the dealer. They said that the pictures match what I received and that this was a dealer issue to fix a “broken” fob that can be covered by warranty.

I am in day three of my seven day period. I think there is a discount car for several hundred dollars which would be the cost of a fob. I don’t think I would get warranty repair from the dealer. I don’t have time to go to the dealer. I am considering returning the car. the online chat and support have been terrible about providing any resolution other than going to the dealer.

Is it reasonable to think that anyone at Carvana would have the power to discount the price by four or $500 before my 7 day window?. Or should I just return it? I generally like the car, but this is not the deal that we struck, and I am definitely losing money by just sitting on my hands.

Bought a 2016 Golf R. Im still within the 7 day window and have taken it to be inspected at a dealer, well it comes back with about 3k repair, timing chain maintenance I guess its stretched, and a couple normal leaks. The timing chain issue is a knowing heavy maintenance, but indicates wear on the vehicle. It is always roughly 20k miles unkrelated routine maintenance. I expected something, but this is a big ask.

I dont trust a Pepboys or Firestone to do the work as it is foriegn performance vehicle.

Thinking ill return it, thoughts?

I am considering using Carvana. Pretty sure I know the answer, but wondering from those who have gone through the experience. My curiosity is this:

Is the Carvana "premium" with it? By premium I mean the slightly higher retail cost + delivery to not have to deal with a dealer.

The car I am looking for is available from multiple local dealers, with lower prices listed on newer model years. I am getting offered less in trade when I do their trade tool, so get the feeling that even though the sticker price is lower, the lower trade value, unknown financing (I am not pre-qualified outside of Carvana), and the time spent in the dealer make the Carvana model that much more appealing.

Anyone had this thought process on their first potential buy, or went with a dealer simply to chase the lower price?

Question here- I defaulted in my old car loan 3ish years ago after an accident and the loan was charged off (should have gotten GAP, I know it was very stupid).

I have a significant down payment (almost 50%) and wondering if Carvana would approve me/has anyone else done this?

Their “bad credit” FAQ page says they won’t accept you if you have defaulted with Bridgecrest in the last two years, does that mean I may be eligible for approval since it has been longer than two years?

Right away the experience was extremely easy, and seamless. I originally posted my vehicle on Facebook marketplace, but just kept seeing lowball offers, and people saying they were interested just to ghost. A day later I put in a request to sell my vehicle with carvana. The offer was higher than what I was being offered on Facebook marketplace. The process for them to “diagnose and check my vehicle” was so quick, it was under 15 minutes. Less than 12 hours later the deposit (ach) hit my bank account.

I 100% recommend selling your vehicle with carvana.

I’m planning to sell my 2019 Honda Accord to Carvana. I got an offer for $19,400 on 21st April but when I went back and went through questions again my offer got revised to $17,600. Nothing has changed on my car. It’s just been one day.

Is that something that has happened to anyone? 2K drop in a single day. What to do now?

TLDR Local Dealership says they aren't new, RAM says they have no warranty, Carvana says they are both crazy. Does the warranty work?

I've been looking into purchasing a NEW Ram 2500 and decided to go to some local dealers to see if they could match or beat Carvana prices on new trucks.

First dealer said they can't do it and gave me there lowest offer, around $2k more. Salesman looked at it and said buy from them.

Decided to check out a larger dealer and do the same, this is when things got odd. The salesman acted shocked by the concept claiming he never heard of it and there is no way they are selling new. He went to his GM(normal sales tactic) and came back with they are all hail damage vehicles being sold 3rd party as new. He told me they would not do any warranty work on them at local dealerships so if I bought it and something happened I'd be out of luck.

Didn't believe them but thought I would call RAM and see what they had to say. For ahold of support through their website phone number. The rep I talked to was helpful but had never heard of Carvana selling new vehicles. He then asked for the VIN of the one I was looking at and pulled it up, Warranty is expired. We checked 4 other VIN # all with the same results. He then told me to avoid Carvana and buy local.

Called Carvana and talked to there new buying team. They assured me they are new, no hail damage, and on a RAM lot in AZ. Recommended I buy it, bring it to a dealer and check the warranty then. If I have an issue return on the 7 day window.

Has anyone purchased a new 2026 RAM from Carvana and had to use the warranty? What was the experience like?

It was a flawless experience. With that said, if you purchase a Tesla make sure to check the photos. Some Teslas were 7 seaters but only showed 2 rows. Some Teslas came with a 12k FSD addon that wasn't on the listing! I recommend looking at the window sticker available on most listings to see optional equipment.

This is my 4th or 5th time dealing with Carvana over a few years, and it's always a good experience.

TL;DR Carvana has unbelievable Tesla deals if you look hard enough. Some cars are very underpriced.

TLDR: I highly recommend selling a vehicle to Carvana. It's quick and easy. I would avoid buying from Carvana, however.

### Selling experience

I've sold to Carvana about half a dozen times. The first time is definitely scary (they picked up the car, where's my money?!). But I've gladly done it several times since. Carvana usually beats dealerships by at least $1,500 in my experience. The first time was closer to a $4,500! So it's well worth hitching a ride or using an Uber a few times. I've even talked family into it and they've all been very happy to sell to Carvana.

###Buying experience

I've only purchased from Carvana once and am currently in the middle of returning it... It's a 2013 Porsche Boxster S. This was supposed to be the "special car" for fun weekends.

Here's the timeline:

* Last week I picked out a car and paid the shipping transportation costs (which are clearly stated as non-refundable). I got a good interest rate with our credit union which was better than what Carvana's lending partner offered but honestly not by as much as I thought. I ended up just going with Carvana's rate with intent to pay off the vehicle over the next year (or else I'd refi it with my credit union).

* As expected, a couple days later the vehicle was delivered to a facility about an hour away from my home (home delivery would have been another $500).

* Monday evening: I picked up the car from the "vending machine" at my scheduled time and immediately took it to an independent mechanic for a PPI (pre purchase inspection). I also took pictures of two dings on the vehicle that were not disclosed in the listing. Otherwise the car was in mostly great shape, with some signs of wear from the age and mileage on it.

* Tuesday morning: PPI results came in. Vehicle dangerously needed tires, alignment, wipers, trunk struts, air cleaner, etc. Total bill approximately $3,000. Note that the extended warranty covers "non-wearable" items (things that aren't often replaced like tires, brakes, wipers, struts, etc.).

* Tuesday afternoon: After considering overall health of the vehicle, purchase price, and additional investment we'd have to make to make the vehicle "tip-top shape" my wife and I decided a return would be better. We agreed that if Carvana offered to cover the majority of these repairs we would've kept it. Using the website I was able to have a Carvana rep call me (only took a few minutes). I stated that due to the necessary repairs that we've decided to return the vehicle. I also noted the undisclosed dings. The representative documented these for their mechanics but there was no effort to try and "meet us in the middle" on any of the necessary repairs. There was also no pressure to try and keep us in the vehicle that we decided to return. So good and bad, I suppose. The representative asked if I wanted to exchange the vehicle for another. I verified that I would have to pay another transportation fee should my chosen vehicle have any associated shipping costs. This meant there was absolutely no incentive to choosing another vehicle. So I declined an exchange. I could return the car to the place I picked it up (an hour away, then need an hour drive home from someone or a $100 Uber) or they could pick it up from my home on Thursday morning without any additional cost. Now the Porsche sits in the garage waiting to be retrieved.

* Wednesday: I'm back to poking around the internet to fill that soon-to-be vacant spot. Only this time my savings account is down about $1,300 from the transportation costs plus another $255 for the inspection. I knew this was a risk. I took it, and I lost.

* Thursday (tomorrow): Appointment scheduled between 8AM - 11AM for pickup of the vehicle. Hopefully that all goes as smoothly as when selling a vehicle to Carvana.

I don't have any disdain for Carvana though I am greatly disappointed in the purchasing experience. They claim to do 130 point inspections beforehand but I think that's hogwash. The buying experience should be better. I shouldn't have had to pay to transport a car with undisclosed dings and dangerously little tread left on the tires. As for now, I think I'll return to looking for CPOs (certified pre-owned vehicles).

Which is more likely to get approved for undisclosed cosmetic repair - a small bumper scratch/chip or driver’s seat light spot stains?

I’m already submitting two wheel rashes.

Thank you!

Tried to detail my car as thoroughly as possible with the multiple choice, but unsure on if they’ll actually take the car. 2017 civic with check engine light on, codes are camshaft position and cylinder 4 misfire. Had my mechanic look and he couldn’t figure it out so wanna be done with it. Runs and drives but poorly.

Basically I got major skewed over by this shitty car salesman. And my credit is absolute shite.

I’m trying to just get the hell out of this loan. It’s a 2023 Tesla Model 3 with $28,797 still owed at 15.6% APR over 7 years. KBB says the car is worth about $22-24k. Carvana is offering $21,600 on a 2023 tesla model 3. Any dealerships are giving me way less for a trade in value.

Here’s the thing. I’m about $7k underwater. I’m willing to pay that amount to get out of this loan. Is this a smart idea? Will selling my car and ridding myself of this loan help my credit? (I’m embarrassed to say my credit is 494, have a repo and I’m late on payments a lot) obviously I’m desperate for any options right now. Should I trade in, bite the bullet and take the hefty payments and interest to re-finance in a year? Looking at all options because I’m in the habit of impulsively buying things lol.

I really don’t think I’ll get a good deal anywhere for a trade in right now, that’s why I’m looking into selling.

This might be a stupid question, but I’ve never sold a car that wasn’t paid off.

I have a current offer from Carvana worth more than the value of my car, but am looking to purchase a Kia through a dealer as I want the warranty through Kia.

My question is, once I sell the car to carvana, how is my loan treated if head straight to the dealer to purchase?

Would carvana hand me a check for the value, and then I technically roll over the entire value of my loan into the new one with the check as the down payment? Does this affect my interest rates or approval chances since it’s now a larger loan?

I’m really not sure. It’ll add $42 to my payment. I purchased a 2023 Toyota Camry SE. 58K miles, one previous owner and clean carfax. It’ll be delivered tomorrow afternoon so I need to make a decision today. I’ll be taking the car into a local shop for a full look over as soon as I get it.

Man, look.

On the selling side, they beat the dealerships I spoke with by $5200 - and I got a $1k+ direct deposit after car sale which hit same day!!!

On the buying side, I got a killer deal on the car I had been targeting. Financed through them. High APR, but that’s on me.

I was actually cared about during both processes. There were no “gotchas” or gimmicks.

Absolutely the best experience ever.

I just got an SUV from Carvana and the heated seats feature does not work on the driver side. Do I call and let a rep know? Could I get money off or have them pay? Its not ideal to pay the $100 deductible for a car I just got ( have the Carvana care thing) if I was promised a feature that is non-working but is that the only option I have? Any advice would be great.

I just bought a new car on Carvana and it wants my insurance to be valid through 06/01/2026, however, my policy expires on 05/30/2026 and there's no documents showing anything about the renewed policy. Would Carvana accept my current policy even if it doesn't meet the 30 day requirement given the situation or what would you all recommend I do?

Last week I closed on a 2023 bmw x3. The next day I took it to my local bmw service center and got a clear bill of health with a recommendation to replace brake pads and brake components soon.

Took the car to a in-network / approved mechanic the same day and was able to get them to replace the pads and other components aside from the rotors (which were in low end of manufacturer specs) saving me over $1k. Considering brakes aren’t normally covered I was pretty happy they covered the work!

To make this happen I did have to call SilverRock and complain that I’d hate to return the car but I did feel their inspection should have resulted in them replacing the pads before selling the car. The rep I spoke to was pretty nice, and overall most of the legwork ended up being between the in-network mechanic and silver rock themselves.

Just wanted to share my story in case someone has a similar issue. They WILL pay for things typically not covered in the 7 day window.

Just curious on how to tell if the buying process is completely approved? I already paid the deposit, signed contracts and provided proof of insurance, and scheduled the pick up date.

The only thing throwing me off is they never seemed to ask for proof of income? When asked income, I combined mine and my bf’s (he’s the co-signer). I connected my bank via Plaid but never his. Considering all the contracts are signed and all this is done, am I good to go or is this something I should be wary of? I don’t pick the car up for another week.

My current car’s engine decided to kick the bucket.

Been in the market for a new car, but my credit sucks and have been turned down by a couple dealerships (without a massive DP) now.

Decided for the fun of it to input my details and information into Carvana, and they prequalified me on a vehicle with only ≈2,700 down.

How accurate are these pre-approvals? I’m worried once I pull the trigger and pay the down deposit, they’ll snap back and deny me, ultimately wasting my time..

Just don’t know if I should consider Carvana to be serious or not.