r/amazoneero

DoW has reviewed submissions and granted a Conditional Approval, terminating on October 31, 2027, for the following routers:

• eero LLC’s eero, eero Pro, eero Max, eero PoE, eero Outdoor, eero Signal, and Amazon Leo routers

https://docs.fcc.gov/public/attachments/DA-26-390A1.pdf

eero Blog: https://blog.eero.com/u-s-government-recognizes-eero-as-a-trusted-and-secure-provider-of-routers/

I have an eero 7 pro from T mobile. I noticed it now has, and probably had but I didn’t notice, advanced security and ad blocking.

I already set my DNS server to quad9 9.9.9.9. I also have ublock lite origin on my phone and tablet. I also happen to have Adguard that im not currently using.

My question: should I turn on eero features or leave them off given what I have already.

Also, should I use Adguard at all. I bought it for cheap so i have full access to Adguard features.

Thanks

It looks like Internet back up through hotspot used to be free, but no longer? Is this a recent change?

I have several devices showing on my network that are called Unknown Devices. Do I just turn off wifi for each and see who complains? I also have two devices online that just give an odd string of digits. I really want to know what devices these are.

Is anyone else having issues with the latest software update?

I had months of stable connectivity. it has blown up over the past couple weeks since updating. Mainly my Outdoor 7 to Pro 6E just flat out disconnects. The network can’t find the Pro 6E.

The setup is pretty basic.
ISP/Surfboard —> Eero 7 Pro Max —> POE —->

Eero Outdoor 7 —> over the air 30ft —>

Eero Pro 6E —> ethernet —> Mac

Hi,

I have been using 3 eero pro 6 in my 2859 sq ft two story home for 4 years now. All 3 use Moca wired backhaul. My internet connection is 900 Mbps down and I routinely used to get 600-700 Mbps down wireless. Two of them died on me so I decided to switch to eero 6+ 3-pack as I was getting a cheaper deal. However, when I replaced all 3 eero pro 6 with eero 6+, my speed has now dropped to 300-400 Mbps down. These are brand new eero 6+ we are talking about and they are not able to compete with eero pro 6. Is there any setting that I can change to get some performance back? Or should I just resign and return them and get the more expensive and not new eero pro 6?

I have to admit, eero 6+ is a bit underwhelming OOTB but I sincerely hope it’s something that can be tuned. Otherwise idk what to say.

For anything that is for production...my Mac is on a dock on a thunderbolt hub that is on a wired cable. Same for everything else where speed or reliability matters

We have multiple houses and in this one I'm typing now, while I have BNIB 7 Max'es sitting around I've been meaning to replace, my entire AP ecosystem is Pro 6 currently.

Just posting as I see numerous postings about this speed and this speed and what not....I dunno, but if it was that important, IMO, I'm going to be wired in some shape of form anyhow. All my AP's are wired as well.

Without reading every thread, would the common theme on this Eero Sub and speed....generally be due to a mesh setup.

Cause I've had Zero Issues with any of my Eero setups, but I've never had them in a Mesh Setup...all have always been hard-wired

I have an eero 6. Since last week the WiFi has been disconnecting randomly for about 5 seconds to 2 minutes. When the WiFi stays connected it lags (couldn't go through a 20 min youtube video without getting stuck at loading).

Wired connection works completely fine.

When I run speed tests and the troubleshoots from the app everything is working fine. I tried power rebooting and rebooting from the app multiple times. While the WiFi does get better right after the reboot, it starts disconnecting after 1-2 hours.

What else can I do?

Bought a pack of 3 eero pro 6 on eBay probably 4 months ago, new. Great deal, very cheap. Worked fine until today, they all went blinking blue. App was telling me "Check to see if your Eero and modem are connected properly" Spent a few hours of resets and power cycling before calling. They told me they were owned by Frontier and probably leased or tied to the previous owners address. Frontier now disabled them. Would have to contact the previous owner to dissociate which seems unlikely that they'll bother responding.

Bought some real ones now from Amazon store because otherwise they've been great.

is there not anyway to change what channel each device is using? I'm used to using web based ui's with ways to modify how each connection is handled but this app just seems to be about viewing uptime and not allowing any changes? currently every single wireless device is using 2.4 which is interrupting devices not connected to the network (usb accessories such as mice/headsets)

Just bought an Eero Pro 7 and first of all, the fact the MAC address isn't anywhere to be found was not a good start. Once I got through to Eero tech support, they gave me the MAC. HASSLE. Anyhow, my ISP (Fidium fiber) tried everything to provision this new MAC address and just couldn't get the router to pull an IP address. Pity, I was really hoping to get this thing installed and running. Anyone else have this issue? It's not like it was when I was on cable internet where I could just plug in any old router and it would provision automatically. With Fidium they need the MAC to get it working. Anyone else have this issue with their ISP and getting your Pro 7 to pull an IP address?

Looking for some advice on my setup, i have one Eero Pro 6 downstairs wired next to my TV. Internet is great but upstairs playing on a ps5 is horrid. Ive tried using a eero extender but after several speed tests i think it made it worse. Is there a better option?

Get another Pro 6 upstairs

Buy a different router? love eero and want to stay with them but would buy a newer one

i have 1 Gig internet and my house is small so i feel like it should perform well upstairs. Any advice would help.

I'm having issues with my eero setup and am trying to figure out how to reconfigure it for a more optimal experience. Below is a to scale diagram of my current setup.

https://preview.redd.it/244rjbtrwjwg1.png?width=2245&format=png&auto=webp&s=62e74185ec80934424fcedacf2f695a1599da04f

Home Setup:
My internet modem has an CAT6 ethernet cable running to eero #1 (red in diagram).
Eero #2 and #3 in the diagram connect wirelessly to the rest of the system.
That part is ordinary/simple.

Connecting home to office:
The challenge is extending the same network to my office which is in a separate building. The eero #4 in my office can reach the #3 eero with a terribly bad connection where my 600Mbps-ish internet connection comes over at around 20Mbps. I want to make sure #4 NEVER connects to #3 since that makes the internet largely unusable in my office.

Wireless bridge between home and office:
I have another CAT6 cable running to a Ubiquity LTU-LITE unit that is outside and points to my office.
In my office window is another LTU-LITE pointed at the house and the two units create a point-to-point bridge which acts like a wireless ethernet cable that has 900+ Mbps bandwidth. If you're not familiar with this kind of setup, then just think of it as if it's a wired ethernet connection since that's how it acts.

My current setup causes the eero's to be confused since it occasionally ignores the fact that the internet is coming in via ethernet to eero #1 and instead thinks it should use the eero #4 as the connection and then it has #3 connect to that (with the mega slow connection I mentioned above) and then that supplies #2 and #1 which makes my home internet unusable.

I was about to create a separately named wireless network in my office to prevent the issues mentioned above, but doing so will force me to reconfigure about 20 devices (smart light switches, etc.) which is going to be a pain.

While making the diagram above a thought came to mind... would things work better if I move the ethernet cable that is currently going from my modem to the wireless bridge so that it instead starts from one of the ports on the eero #1? Therefore the path would be: modem -> eero #1 -> wireless bridge -> eero #4. Would that prevent the issues I mentioned above?

I had the old eero 5 pro's that worked for 7+ years great, installed them in spots around my house and all went smooth. I upgraded to the 7 pro's and had a nightmare installing, I ended up following advice on reddit which was setup each eero right beside the main eero and that worked. I recently gave away my old 5 pro's to a family member and they have the exact same issue with installation - on top of that their system is just flickering on and off and showing completely offline after the first day of usage - they have disabled wifi and dhcp on their primary router and have 4 eero's 5 spread across a 3000 sq ft house. I'm struggling to understand how the exact same 4 worked flawlessly for us with the same ISP and setup yet they are having an absolute nightmare..sad to see a good product get butchered by graduate developers

I asked Eero support about advanced Matter over Thread, (I wonder how much interest there is in this community) support and got this response:

Hi J,

 Apologies for the late response, My name is Nicole, and I will be assisting you as Langa is currently out of the office.

 Regarding advanced Thread features such as full Thread commissioner, multi-border-router coordination, support for Thread 1.4 or 1.5, topology visibility, and border router preference negotiation, eero’s current implementation is limited to basic Thread 1.3.0 border routing.

 At this time:

• These advanced Thread features are not supported on existing eero models.
• There are no specific plans announced for firmware updates to enable these capabilities.
• eero remains focused on providing reliable Thread border routing and ensuring interoperability with Matter-compatible devices.

For updates on the latest developments or future plans, I recommend monitoring our official announcements.

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best regards,

Nicole| eero support