r/VirginMedia

Look, let’s call it what it is: too many customers act like they’re owed the world just because they pay a monthly bill. They haggle like it’s a flea market, demand price matches, and when you actually give them what they want, they still find something to whine about. Filing a complaint because they didn’t feel “appreciated”? That’s not customer service — that’s entitlement at its peak. The reality is, companies bend over backwards to keep people happy, but some folks will never be satisfied unless they’re getting everything for free. If you think majority of customers aren’t like this, you’re kidding yourself — entitlement has become the default setting.

Just spoke to outer retentions and they've offered me a renewal of £77 to stay with my current package, which was £71 only now the netflix will have ads, currently have standard without ads. My disconnection date is the 21st of may, will any one else from retentions give me a better offer than this or shall i just accept??

Hi, I received a message today from a contact in my email list. She says that she regularly receives emails from me daily which all end up in spam. The problem is, I have never sent her any! It seems like there is some sort of auto forward happening.

I have checked both VM webmail, and I also use Outlook 2007 as a backup, but there is no auto forward set up.

Can anyone shed any light as to how this is happening? I have asked my friend to forward me a copy of the latest email she 'received' from me, but probably won't be able to extract any headers from it?

Many thanks.

Called the UK retentions team and got

1Gb + TV + Sky Sports HD + Netflix (ads) with 2 Tivos for £70

or Sky Sports UHD for £73.50

It's on volt but no need to stay on O2 past sign-up date I'm told (I'm already on a contract)

I've got a month to go before my existing contract ends (which is currently ~ £10 more)

My mum died last month and in the aftermath of that, I forgot my dad's Virgin Media contract was coming to an end this Thursday. Only got round to phoning them today, to try and negotiate a new contract that no longer included TV or Landline. After explicitly telling the two call handlers that my dad does not want TV or Landline, they tried to sell us a contract with both TV and Landline included, at a price higher than he already pays no less.

Dad had seen online that he could get 1GB Internet with Virgin for £28.99 and when I asked on the phone about this, they flat out told us it was for new customers, and that if he wanted the same, it would be £51 per month and it's a 24 month contract (so it goes up to £55 in April 2027, and £58 in April 2028).

I asked about other ways to try and get the price lowered, as other providers in our area don't charge that much, and they kept saying that I was lying. It's ridiculous. Ended up having to tell my dad to just take the contract at £51, which he was unhappy about, but because he's housebound and relies on Internet, he can't afford to be left without until a new provider takes over his line.

It's just so frustrating that they really don't want to help keep current customers. My dad felt penalised for being a loyal customer (virgin media for 9 years, O2 for 17 years), yet being charged more than a new customer would be.

Suppose I'm just here to rant, and to see if anyone else has had similar experiences.

Also their wait time to actually sort this is shocking. Been on hold for 20 minutes whilst they 'remove services' (the TV and Landline). Don't understand why they can't just do that without making me wait on call.

Also no fault to the agents, I know they're only doing their jobs. It's just frustrating.

So I contacted the live chat to put in my 30 days notice the day before it was due, they offered £1 more than the renewals on the VM app, which I of course declined. Was told they will open a case for a manager, was given a reference and asked if I wanted to give my 30 days notice (they outlined it can be cancelled at any point before the last day of service). I agreed and my 30 days was given, was told I will be contacted 24/48 hours later, cut to today, I have received an email stating someone spoke to me regarding my package and the case was closed, that was it, they didn’t call as they said they would, just close the case and send a template saying case is closed please respond if you don’t feel this is adequate. Would it be worth calling retentions and if so does someone have a number for them as I can’t seem to find one that’s up to date? Thanks!

Hi all, looking for opinions, I’m moving to a property where literally the only option is Virgin (MDU property so had no other option) I’ve been with Sky all my life and so this is a bit of a change. I managed to get quite a good deal with Virgin and so just merged TV and Broadband into a package deal, I did try getting the recording box which they discussed but they were more insistent with me going the Stream route… is the 360 better or Stream and what channels do I get with the base package as they didn’t specify… they just said it would be a £5 a month upcharge.

Apologies for my ignorance just want to see what people think.

Cheers

The WiFi connection to the V6 is pretty poor, but when watching catchup it seems to work pretty well. Is catchup through the internet or does it come directly from the coaxial connection?

Contract is up in August , how soon do I need to call retentions and what's the dance I need to do. Do I straight up say what's the best deal you can give me , or do I have to threaten to leave etc

On the 9th April I signed up to: 1 gig broadband plus Netflix with ads for £40.

New router and and broadband is set up fine with no issues. However, the Netflix activation link did not come, so I went onto live chat to get a new one. The agent is saying this:

"Thanks for staying with me. I have tried to get the Netflix services added to the package but the system is not allowing me to add the services.

So, I have tailored the package again with the Netflix Standard with Ads package included. I see that I am able to offer Volt Gig1 Fibre and Netflix Standard with Ads for 44.00GBP per month for a new 24 month contract."

-----

WHAT?! I feel like I am speaking to a brick wall! I cannot do it on the website because it's giving me errors.

The agent keeps saying I don't have Netflix included which I DO. I literally have my contract open and it states Netflix included. Honestly what the hell do I even do? Scammed?

Currently been on hold for one hour fifty minutes, trying to report a problem with the landline. Is this usual?

Surely Virgin can do better than this!

I was stupid and did the "upgrade" and hate it. We had bought two boxes and then only I was using mine upstairs and the other box wasn't updated so I am wondering if I could use that box till Tivo is finally gone? Can't gt a legible answer from them in emails.

Edit change being forced in July so seems no point me getting the other box to try for such a short time. Can not wait till my contract ends!!

Currently on 2 Tivo 6 boxes and it came up yesterday to say streaming services stopping in June.

It said to get free upgrade to r Virgin TV 360.

Is this the streaming box or just the upgraded Tivo option where you still can record?

Im not fully understanding the jargon.

Was on an old M250 broadband only deal for £26 a month, going up to £65 (LOL) in August.

A quick call to 020 3743 6947, nice Scottish lady - no haggling or back and forth, have 1gb and Netflix for £25.

Job done.

Thanks to this subreddit, I knew about haggling but that was the smoothest I’ve ever had it.