Virgin Media refusing to honour my contract
On the 9th April I signed up to: 1 gig broadband plus Netflix with ads for £40.
New router and and broadband is set up fine with no issues. However, the Netflix activation link did not come, so I went onto live chat to get a new one. The agent is saying this:
"Thanks for staying with me. I have tried to get the Netflix services added to the package but the system is not allowing me to add the services.
So, I have tailored the package again with the Netflix Standard with Ads package included. I see that I am able to offer Volt Gig1 Fibre and Netflix Standard with Ads for 44.00GBP per month for a new 24 month contract."
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WHAT?! I feel like I am speaking to a brick wall! I cannot do it on the website because it's giving me errors.
The agent keeps saying I don't have Netflix included which I DO. I literally have my contract open and it states Netflix included. Honestly what the hell do I even do? Scammed?