r/TracFone

There is an update tonight at 11 pm until 6 am or around that time. So website is acting up for now but hopefully they'll fix and we will be able to use it again.

Since the 25th of April, at least, the Tracfone website has been unresponsive. I’m not sure if this is a problem with my internet gateway, but I tried logging in from my phone, and my computer, but no go. I’m kind of computer illiterate, so if this is just a problem with my router or modem or whatever, could you please tell me how to fix it?

Just contacted Tracfone they no longer offer the $5 add on on their website even though the option is still there, when clicked on it I get an error message. I also got an error when I tried at Walmart.

I need a new company, any suggestions?

We are going to have to replace one of our phones soon. All our lines are PayGo which I realize Tracfone is trying to move away from. Is it possible to get a new device without committing to a monthly payment these days, or will we be forced to sign up for a plan when we purchase and/or activate it? I really want to continue to just buy what we need, when we need it.

If you buy a plan on walmart and do an e-pin it doesn't work anymore. Everyone is saying to put your number in and it will work. E-pins aren't available anymore or something like that.

Does Tracfone knock on my door and ask for a signature when I order? Thanks

For the past few days I've suddenly started having issues with tracfone. My autipay wouldn't renew itself so I had to manually update my plan and I canceled autopay so not to be double charged. The text messages show up saying my plan is unlimited yearly and due next year?? But I pay for the unlimited monthly plan. And my data isn't showing correctly either. I called and asked about my due date. Lady said June 8th but the text balance says may 31st?, I just added the plan yesterday! Wth??

Trying to buy this plan (bc I need minutes) and the website won't let me do it. I get an error message when I select the plan. Said plan doesn't show up in the app. Chatting with an agent and they keep trying to push me to an unlimited plan. I DON'T WANT UNLIMITED because I will spend more money than I do on PayGo. Has anyone found a workaround to get the most basic plans, on an as-needed basis??

I have 2 phones on TracFone (been with TF for years). How should I go about getting these 2 phones' numbers switched (swapped)? Do the existing plans go with the phone number or does the plan stay with the IMEI?

It was great to start with in desperate times but the sluggishness and sometimes freezing is starting to become a pain in the ass. Im ballin on a budget. I just want a faster phone, I dont need much HDD space. What would you guys suggest as an upgrade from the Blu im considering the following:

Moto g (there are a few inexpensive models) someone did mention at the store the moto g play kinda sucks.

Samsung Galaxy A16 5G

I've never had trouble with putting mins on my phone at all. I usually get a e-pin so I can put on before the expiration date. Well it didn't want to work. The lady said my pin wasn't working and I had the same trouble last time but they were able to put them on. They need to figure this out before I just end my service and just deal without a phone.

I have a New iPhone and I joined my family’s T-mobile plan.

I would like to delete my Trac Fone account, anybody know how to do this ?

Back in 2022 I bought an unlocked Moto Stylus and just moved the sim from my old Asus to it. Number and service moved to the Stylus without any problems. Well now I got a Moto Pad coming to replace the Stylus and I think that process will not work. Will I need a new sim card kit for the pad? And how should I complete the service transfer? On the website or call in? Thanks for any help. Well, nevermind. Got my new Moto Pad and it is locked to T-Mobile. 😞 I thought I read it was unlocked in the ad. Anyone know what the lock period might be?

New to Tracfone. 3 weeks ago I created a Tracfone account and ordered a byop sim card, and intended to port my number from Verizon to Tracfone. I ordered the SIM but to this day it has not yet arrived. That should have been my first red flag, but I was in a hurry to transfer my number so 2 weeks ago I ended up going to a store and buying a new SIM kit. I went to activate it, and once that was done I went to purchase a service plan. Their website came up with an alert that said it was unable to sell me a service plan, and gave me a number to call. I called the number and it was all downhill from there. I explained what happened and she said she could help. She did not. She ended up making me a second account and activating my SIM and porting my number to that account. When I gave her my email address, I believe she typed it in wrong because it did not come up that the email is already tied to a different account. Once we got through everything, I told her I never got a confirmation email, and that is when we realized that the email was incorrect. She then said I could not use that email because of the other account I made, and I needed to provide a different one. I reluctantly gave her my second email. She told me that once the email change went through on their end, I would be able to simply type in my phone number and finish setting up my account.

At this point, my phone is working on the new SIM card and my number has been ported. I paid for a plan, and set up auto pay over the phone. I just have not yet logged into my account.

Then the real nightmare begins...I have spent the last 2 weeks, wasting countless hours chatting with tech support trying to get logged into my account and it has not gone well. All the posts here about how bad customer support is, they are all true. When I try and login with my email, it says there is no account with that email. When I try and log in with my phone number, it takes me to the Create Account page where my email is already typed in, and I cannot edit it. I then type in a password and a security pin. There is no section to add a security ID question, yet once I hit continue an Alert pops up that says "Security question ID and password required". I have tried logging in on a web browser as well as the app. Tech support has sent me many password resets and basically when that does nothing they either disconnect or tell me that I need to wait 24 hours for the password reset to work.

At this point I am so frustrated that I don't even want to stay with Tracfone, but I don't want to lose my phone number. I don't think I could port my number out without being able to log in to my account. Does anyone know what I can do to fix this issue? Either login to my account, or port my number out safely. Any help would be greatly appreciated!

TLDR: Switched to Tracfone, a rep created a second account with a wrong email during activation. My SIM and number are tied to that account, but I cannot log in. The website gives an error with no way to resolve it on my end. Two weeks of tech support has been useless. I'm stuck and don't know how to fix it or port my number out without account access.

Basically if my account expires on May 20 and I renew using a monthly plan on May 5, will that monthly plan start so I am good until June 20 or will it start immediately and it ends on June 5. A customer service rep said the monthly plan will start immediately and I would lose the rest of my yearly plan, but that seems wrong. lol, it is like they want to annoy people into leaving their plan or something.