Our well established restaurant was recently sold to a new owner. I am a bartender there and two nights a week we have two bartenders working the bar. The new owners have installed Toast, which we're happy with, except that we cannot figure out a simple way to split the evening's credit card tips between the two of us. Under the previous owner credit card tips were paid out in cash the next day. The current owner (reasonably so)does not want to continue that policy, so all credit card tips are paid out with the next week's payroll. We alternate ringing orders every other week. That means we're paying each other via Venmo each week, and whoever did the transactions that week absorbs the tax hit. It's messy. I've seen that there is a paid add-on to Toast ($79/month) called Tips Manager that addresses tip disbursement, but is there a manual adjustment that can be made each night that doesn't require this add-on? Thanks for any help with this!

Hi,

We are new to Toast, with our new coffee shop. Bottom line, we are trying to send SMS messages when orders are ready, regardless of dine-in or carryout. We have a counter pick-up that gets crowded, and folks like to sit down. Our order ready board is also not fully visible in the back of the shop.

So, customers enter their loyalty number in front of the POS, but no SMS gets triggered when a POS order is marked complete at the KDS (the Kitchen settings are all on for SMS delivery). Works great for kiosk orders, but not working for POS orders. We use Quick Orders, again per documentation this should work:

https://support.toasttab.com/en/article/Send-Text-Message-when-Order-is-Fulfilled-1492800294544

I'm starting to feel like the loyalty number entered by customers is not transferred to the POS. Is this how it works? We have to dig through the POS settings to set the customer number again?

Thanks in advance for any help!

I’m opening a new takeout restaurant (walk-up and online orders only) and currently using

Toast POS. I’m trying to decide on the best website and online ordering setup. Is it better to

stick with Toast’s website builder and keep everything in one system, or go with something

like Owner.com (or a similar platform) that offers a branded app and stronger marketing

tools?

- For those who’ve used both ,what did you choose and why?

- Did you prioritize simplicity and integration, or growth and marketing features?

- Would love to hear real pros and cons before I commit.

For DoorDash, UberEats, Grubhub, and Toast Online Ordering orders; the tickets automatically print to the kitchen which is great, but I also want a ticket to print to the front printer so that servers are aware as well. This was very easy with Clover, but with Toast I cannot find a way to do this. Currently online ordering “Auto Fire” can only be set to one printer and the setting is either Auto Send to Printer or Approve manually, but I just want two tickets printed to Kitchen and Front. Any ideas?

Some context, we are switching from Aloha to Toast, one of our restaurants is a two concepts 1 kitchen kind of set up. Think Red Lobster/Olive Garden set up. I know what I'm going to do for that Physical location when we switch.

However, they want to use the less popular brand as a Ghost Kitchen concept at our locations in different cities. My thought process to do this would be to do the Actual location 3rd Party and Online ordering through Toasts integrations and built in Online ordering method.

For the Ghost kitchens, I was thinking of using OLO, a service we already use for Aloha, it would strictly inject the Ghost kitchen orders into the restaurant. Does anyone think this is possible. I know what Toast would say to me if I ask them.

Does anyone know how I can create a support ticket?

Since the move the the new Support Center I can only chat with AI, which rarely helps, then wait for a live agent. I just want to create a ticket that can be answered when someone is available, not tied to my desk waiting for an agent.

I work at a restaurant and idk why we haven’t been able to figure this out yet:

We have two pools in a day (brunch 11-4, dinner 4-11)

We assume that if you’re a brunch server and start a check before 4, the tip will go into brunch pool even if you close it out after 4

Now if you’re a brunch server and transfer a check started before 4 to a dinner server will that stay in brunch pool or go into dinner pool?

Thank u 😬

Hey everyone 👋

I’m part of a research group studying how to make Toast POS more intuitive and less of a headache to navigate. This is an independent university project—we aren’t working for Toast; we’re just trying to design a better experience for the people who actually use it.

We need participants for a quick "Tree Test."

What is this?

This is not a full software demo. It’s a simple, text-based activity where you’re given a task (like "Where would you go to change a menu price?") and you click through a list of categories to see if the organization makes sense.

The Details:

• Time: 3–5 minutes.
• Goal: We’re testing the website’s layout, not your skills. There are no wrong answers!
• Privacy: Completely anonymous. No emails, names, or IP addresses are collected.
• Requirements: You must be 18+ to participate.

👉 Take the Tree Test Here

By clicking the link and selecting "I agree," you confirm you’re 18+ and okay with your anonymous responses being used in our class research project.

Thanks in advance for the help—we know how busy you are, and your "gut instinct" on where things should be is exactly what we need!

(Mods: This is for a university research project at SCAD. Happy to verify if needed!)

I was texted a gift card for 801 Chophouse and went to click the link and it just sent me back to the Toasttab homepage. Any help with this?

Does anyone know how to fix a Toast self service Kiosk when it says that? Please help