r/TelstraAustralia

I know this has been asked many times, but I still have had no sensible answer from any Australian telco regarding when RCS will be enabled in Australia. My most recent attempt was through raising a complaint with Telstra, however the complaint officer did not understand what RCS was, even after I explained it multiple times.

Seriously, Telstra, please provide an update. Are you ever going to enable it?

Are there regulatory or legislative issues that are blocking you? If so, let us know so we can lobby to have them resolved.

Are there privacy or sovereignty concerns, as many people have suggested? If so, share this so we can lobby the right companies to resolve this?

Optus Australia, Vodafone Australia, Telstra, Apple Australia, please work together to solve this.

Getting less than 10 Mb/s on Telstra home broadband.

Not the first time.

I'm in the middle of the city.

Thanks.

Mostly a rant cause I had to type it somewhere I guess congrats or sorry that happened type stuff.

My wife and I both have Telstra phone numbers, with me only having signed up a month ago.

When I signed up we both got new phones, on a repayment plan with a discount of about $750 included.

As part of signing up we were told one of us could get put on a starter plan @ $50 /mo and have our data bundled (55gb total, I am a very light user).

So we signed up with that promised, but because we were doing trade ins and were able to get into the Telstra store at different times, we were told just come back within a couple weeks together and telstra will change ownership of my plan and move it onto my wife's account (or vice versa) and then our plan would be basic + starter @120 a month total (or 124 after the price increase).

When we went back into the store, they attempt the chown but it failed with "something went wrong". They tried again in the opposite direction and multiple times, before saying come back in a week or so.

We did on the 30th april, and same issue.

They finally made an appointment and said come back one final time on the 1st of may and they once again tried with same error. They then opened a ticket with their support and sent me on my way.

After an infuriating few days of missed calls and Telstra inexplicably just trying the same thing but over the phone they moved us up the chain and the billing team started their own attempt which involved me on the phone for about 1.5 hours then my wife on the phone for another hour. This seemingly failed again and we were finally told that the credit check was failing(?) due to "available credit limit on your Telstra account".

Couple thoughts I have here is

- this is just two phones + plans on one account. Does Telstra just not let families sign up? What about all the families with kids everyone on the same account all happy with new phones every 12 months.

- I could conceivably see my wifes credit check being too low, as her income isn't super high or anything, although her credit history is good and she's been with Telstra for quite some time no missed payments.

I however find it hard to believe my own credit check would come anything close to not allowing for what is basically an extra $1200ish worth of credit over 2 years, as I'm reasonably high income and have pretty fucking impeccable credit history? Plus both accounts come out of my credit card already for Christ's sake.

Anyway I'm annoyed as I think I've been misled into paying about $20 a month more than I was originally offered in store and also wasted quite a few hours with random bullshit rather than them just immediately saying it can't be transferred due to credit limit.

My mobile service suddenly couldn’t make or receive calls today. I contacted support and after they checked my account, calls started working again.

When I asked what happened, they only said it was a “temporary network issue” and that the connection had been “successfully re-established.” I asked why it keeps happening because this has happened a few times, but they basically just told me to monitor it for a few days.

Has anyone else had this issue where calls randomly stop working, then support refreshes/re-establishes something and it works again?

I’m in Queensland. Mobile data/5G seemed to be working, but calls were the problem.

hey there. swapped from vodafone to telstra today and they transferred my number across, but for some reason my imessage has a new phone number? has anyone else had this issue or know how to rectify it? thanks.

edit: forgot some info. its ONLY imessages that are a different number. SMS and phone calls are still my number, just not imessage.

update: resolved. sim replacement worked. thanks for the help everyone(:

Any one got a recommendation for an (unlicensed) signal booster. Yeah I know but it is what it is I'm not sure I want to get a cel fi go yet. As I need one for the house and the Ute as I'm very rural with no one else for miles that I will interfere with.

Has anyone dealt with phone number spoofing or harassment like this (Australia / Telstra)?

Over the past two weeks, someone has been impersonating me and making fake bookings (pizza, electricians, plumbers, tow trucks and other trade ) sent to my workplace. In one day I had 7 different trades rock up. It’s causing real disruption, embarrassing but also humiliating.

I’ve been documenting everything, and I’m not the only one — at least two other people I know are experiencing the same thing.

We suspect this may be linked to a group of trolls from a social media live-streaming app called SKOUT, where there were previous interactions. I’ve since stopped engaging entirely.

I’ve contacted my provider and reported this to police. I’ve also tried tracing any links through PayID and social media, but I haven’t been able to identify who is responsible.

At this point, I feel like I’ve exhausted every option available to me. The situation is ongoing and it’s starting to impact my day-to-day life — I even find myself dreading going to work because of what might happen next.

For context, I’ve previously been doxed, so I’m very aware of how serious online privacy breaches can be. This feels like a continuation of targeted harassment.

But what I’m trying to understand:

• Has anyone successfully stopped this?

• Does Telstra actually trace these cases?

• Any steps I should take beyond reporting

This feels targeted and ongoing, so any advice would be appreciated. BTW they provide same numbers 2 of them and have even tried to get them to describe the male individual making these calls

Police haven’t been able to take much action so far, mainly because I don’t know who is behind it and the calls aren’t being made directly to me.

What’s making this worse is the real-world impact — trades are driving out expecting legitimate work, only to find it’s a prank. I then have to explain the situation, and understandably some have been frustrated, with a couple of situations almost escalating.

This is starting to affect my safety and my workplace, not just being an inconvenience.

Has anyone dealt with something like this and actually managed to stop it?

I’ve been attempting to research this but Telstra doesn’t make the topic particularly clear.

I have had an iPhone 16 Pro Max on contract with Telstra for approx 18 months to be paid off over 36 months with Upgrade & Protect. The way I understood it in the beginning was that I could wait until I was near the end of my contract and upgrade my phone for free (minus the $540 I’ve paid for Upgrade & Protect over 36 months), and once I finished paying off my contract I would have a much newer phone for the price of paying for Upgrade & Protect. My original plan was to upgrade when the iPhone 19 releases late next year (as there is about a month window from release until my plan ends), and to walk away with a new phone already paid off. From the research I’ve done however, this doesn’t sound like the case.

It sounds as though I would have to get a new 36 month contract for the new device? If that’s the case would it not just be worth waiting for my plan to end before upgrading and just selling the iPhone 16 myself? Or taking it directly to Apple and trading it in for the newer phone? It feels as though I’m paying an extra $540 over the price of my plan AND forfeiting the trade in value of the device just to get a new plan and contract to pay off from scratch. It hardly seems worth the trouble, or the cost.

Any advice would be appreciated, thank you.

Every time my internet drops out I run the line test in the My Telstra app and it says everything’s working perfectly while I’m sitting there staring at a red light on the router. Starting to feel like the app is more useful for marketing than actually fixing faults. Has anyone had it genuinely help with an issue before?

Hello all, title essentially says it all.

After making a seemingly normal payment a while back, I have not been billed or direct debited for months. The MyTelstra app shows no payments due, despite me still actively using the service with 18 months remaining on my plan. There isn’t even an option to make a manual payment because according to their app/website, there is nothing to pay. I’m not one to look a gift horse in the mouth, but what gives?

Lads and ladettes, as we all know, adulting sucks and it costs a fortune.

Well, I got a friendly little email from Telstra the other day saying they're jacking up our bills, +$4 on the phone bill and +$5 on the data share sim, something about bleeding me dry helps them keep "improving" the service. Yeah mate, good chat..

It got me thinking, are data share sims for tablets really worth it nowadays? I mean my S25 and S9 tab both will support auto-hotspot and they're always next to one another.

Is it time to go back to them olden days where our mobile accessories weren't cellular enabled and we just made to with shaky hotspots?

Thoughts, suggestions, supports, condemnations?

Have yourself a good weekend 🍻

Anyone else having their phone randomly drop to SOS only around North Sydney lately? Mine’s been doing it since a carrier settings update, restart fixes it for a bit then it drops out again not long after, coverage here is usually solid so it’s doing my head in, not sure if it’s the network or something stuffed with the update or sim or what’s going on

Firstly, I've gone through account settings, tried to use the online chat which never loads and even called twice but keep getting hung up on while waiting for someone to answer but can't find a way to change it.

I've recently completely redone my cybersecurity and moved all possible MFA to one of the top apps going around as SMS is the least secure method of MFA.

I dealt with a customer who previously had an NBN outage. The outage had since cleared and the customer had internet service again, but the previous agent had factory reset her Telstra Gen 2 modem.

After that, she was having issues with some apps on her Sony TV not working, and her security cameras also weren’t working.

Here’s what I tried:

1. Confirmed the NBN outage had cleared and that the internet connection itself was working.
2. Checked the Telstra Gen 2 modem settings after the factory reset.
3. Disabled band steering on the modem so the 2.4 GHz and 5 GHz Wi-Fi networks could be separated.
4. Tried connecting/testing the Sony TV on both the 2.4 GHz and 5 GHz Wi-Fi networks.
5. Changed the DNS settings to Google DNS to rule out a DNS resolution issue.
6. Uninstalled and reinstalled the Sony TV apps that were not working.
7. Checked the Sony TV for software/firmware updates.
8. Power cycled the TV properly by unplugging it from the wall socket and plugging it back in.
9. Applied a dynamic IP refresh/change on the connection.
10. Retested the affected services, but the Sony TV apps still would not work and the security cameras were still not working.

At that point, because the general internet connection was working but specific third-party devices/services were still failing, I referred the customer to the manufacturer for further support.

What else could I have tried before referring them out?