Mostly a rant cause I had to type it somewhere I guess congrats or sorry that happened type stuff.
My wife and I both have Telstra phone numbers, with me only having signed up a month ago.
When I signed up we both got new phones, on a repayment plan with a discount of about $750 included.
As part of signing up we were told one of us could get put on a starter plan @ $50 /mo and have our data bundled (55gb total, I am a very light user).
So we signed up with that promised, but because we were doing trade ins and were able to get into the Telstra store at different times, we were told just come back within a couple weeks together and telstra will change ownership of my plan and move it onto my wife's account (or vice versa) and then our plan would be basic + starter @120 a month total (or 124 after the price increase).
When we went back into the store, they attempt the chown but it failed with "something went wrong". They tried again in the opposite direction and multiple times, before saying come back in a week or so.
We did on the 30th april, and same issue.
They finally made an appointment and said come back one final time on the 1st of may and they once again tried with same error. They then opened a ticket with their support and sent me on my way.
After an infuriating few days of missed calls and Telstra inexplicably just trying the same thing but over the phone they moved us up the chain and the billing team started their own attempt which involved me on the phone for about 1.5 hours then my wife on the phone for another hour. This seemingly failed again and we were finally told that the credit check was failing(?) due to "available credit limit on your Telstra account".
Couple thoughts I have here is
- this is just two phones + plans on one account. Does Telstra just not let families sign up? What about all the families with kids everyone on the same account all happy with new phones every 12 months.
- I could conceivably see my wifes credit check being too low, as her income isn't super high or anything, although her credit history is good and she's been with Telstra for quite some time no missed payments.
I however find it hard to believe my own credit check would come anything close to not allowing for what is basically an extra $1200ish worth of credit over 2 years, as I'm reasonably high income and have pretty fucking impeccable credit history? Plus both accounts come out of my credit card already for Christ's sake.
Anyway I'm annoyed as I think I've been misled into paying about $20 a month more than I was originally offered in store and also wasted quite a few hours with random bullshit rather than them just immediately saying it can't be transferred due to credit limit.