Curious to hear everybody’s thoughts about the convention news yesterday. Do you think the future of being a State Farm agent is less attractive now?
Do you think with active management and consistent life and financial services sales, They’ll be minor changes to what you’re doing already?
People were calling this a “purge” on agents, which I personally disagree with, but curious to hear everybody’s thoughts!
https://reddit.com/link/1t9mek7/video/n0gopucq9e0h1/player
I tried to explain to the claims adjuster that the incident was unavoidable, but they classified it as a collision. I’d appreciate your opinion. The accident happened at 00:09, and it damaged my battery; the replacement cost was $16,000. My car is 2024 Tesla Model 3.
Is it bad timing that John Farney wants everyone back to the office two weeks a month?
State Farm declared my car a total loss in December 2025, but never sent the surrender instructions they claimed were enclosed. I have repeatedly told them I am ready to finalize immediately. The property adjuster has sent exactly one substantive email in 175 days. I still cannot get instructions on how to surrender the vehicle and get paid. The one or two times I was able to get the property adjuster on the phone, he was extremely rude and arrogant.
In contrast, the injury adjuster was great. However, I haven't accepted that payment yet because when I started to do so I had to electronically sign a document saying that I would release State Farm from liability. I didn't want to do that because the property portion is about 6x the injury portion, so I don't want to sign anything until I can sign the injury and property claims at once.
I've filed 2 complaints with the Texas Department of Insurance (TDI). After the first one State Farm made verifiably false statements to TDI. TDI responded that they don't get involved in factual disputes. So then I wrote back to State Farm requesting a supervisory review and asserting all of the verifiably false statements they made to TDI. They never responded, but they increased my loss of use compensation by an additional $2900 (seemed like admitting fault to me).
So here I am with 4 outstanding payments - 2 separate loss of use payments, an injury payment, and a property loss payment that is dependent on my surrendering the car. No one will tell me how to surrender the car - who to give it to, etc. So I just filed another complaint with TDI. What else can I do? I can also upload all of the documents and evidence that I sent to TDI, if that's helpful.
Does State Farm care about Loyalty? My family has been loyal To the firm since 1950! But prices just keep on getting worse and no way to haggle only loose benefits!
Do you guys even care! you had $5.9 billion in profits. How can you raise prices at a time like this?
Our truck was hit by a red light runner and we were not found liable. We have over $5k damages on the estimate they provided but they are cutting us a check for only $900 wtf!? They’re only replacing the bumper and the winch but the real problem are the motor mounts and suspension. The truck is NOT SAFE TO DRIVE without those two being fixed. We don’t understand their logic here. We’ve cancelled the payment offer twice now and waiting for a call back from the manager to explain why they can’t cover what was on the estimate. What is going on? We already have our personal lawyer getting ready to sue the other party but I’m wondering if this is gonna be another battle added as well…
Any customers dealt with something similar? Or State Farm employees can you guys give your thoughts as to why they won’t fix the parts needed to make the truck actually SAFE TO DRIVE?
Edit: I’m the one insured by State Farm. I can’t file I claim with the other party because she lied and her insurance believed her which is why we’re gonna sue her.
Hey, I am currently looking to get into my local SF, and they are talking about making me an agent aspirant. Is there anyone that could shed some light on what that is? Or what the pay is for an agent aspirant?
TL;DR: My previous State Farm agent updated my policy but forgot to have me sign the Florida Uninsured Motorist (UM) rejection form. His office then permanently shut down. UM coverage was force-placed, spiking my premium. I have proof of the original quote, proof the form was excluded from the original document package, and proof I never received electronic notices. Underwriting refuses to backdate the correction. An account rep at my newly assigned agency tried to help, but her boss (the principal agent) told me to just deal with it. I want them to honor the originally quoted price.
The Background: I recently relocated from California to Miami, FL, and had my car shipped over. Initially, I just put the most basic coverage on it to make sure it was insured during the transport.
Once I was settled, I worked with an account rep at my original agency ("Agency A") on February 18th to upgrade my coverage limits to where they should be. I was quoted a monthly installment of about $260.
The Screw-Up: Agency A completely failed to provide me with the required Florida Uninsured Motorist (UM) rejection form to sign when we made these changes. Because the form wasn't signed within their required window, State Farm force-placed UM coverage onto my account. This, combined with condensing the mid-term changes into my remaining billing cycles, spiked my overall premium from $469.25 to over $1,800. My monthly bills jumped to well over the $260 I was quoted.
The Runaround: Shortly after this mess was created, Agency A's office permanently shut down and went out of business. I was automatically reassigned to a new office ("Agency B").
I contacted Agency B to figure out why my bill was so high. I started working with a very helpful account rep there. On March 30th, she realized Agency A never had me sign the form. She sent it to me, I signed it immediately that same day, and she petitioned Underwriting to backdate the form to the February 18th policy change to clear the extra charges.
Underwriting pushed back. They refused to backdate it to Feb 18th, claiming they mailed me physical notices (which I never received). They only agreed to backdate the adjustment to March 30th (the day I signed it). This leaves me holding the bag for the higher premium during that window, with upcoming installments still sitting around $361-$379 instead of the $260 I agreed to.
My Evidence:
The Breaking Point: Because the helpful account rep was stuck waiting on Underwriting, I escalated this to the principal agent at Agency B (the actual business owner), hoping for some advocacy. Instead, she was incredibly annoyed, offered absolutely zero help, and flat-out told me that there is nothing they can do and I just need to "pay it and deal with it."
I also called the 1-800 corporate number and tried live chat, but corporate just keeps bouncing me back to this unhelpful principal agent.
My Goal: I just want the original ~$260/month price honored retroactively. This was an error made by an agency that is no longer in business, and the owner of the agency assigned to fix it is refusing to help.
My Questions:
I just got in an accident last night and put the claim into my app. Someone hit me and ran but now I have damages to my car and I can’t see well out of my passenger window plus the doors on that side are inoperable. What do I do? State farm doesn’t have a single human working on weekends to explain this process. I’m extremely frustrated.
Currently: Spouse, minor (16) and I each named insured on 3 vehicles. Would I see substantial discount eliminating minor off 2 vehicles?
On Monday, April 27, I was involved in a car accident. The other driver involved ran a red light and is considered at fault. My car was towed and I'm not covered for a car rental by my insurance or warranty.
I filed a claim through the app shortly after this incident occurred, but it was recommended to me that I should actually be filing with the other driver's insurance since he was at fault while speaking with the claim handler over the phone. So, I got his information from the police report and called the handler back to provide his name and policy number.
The other driver is actually a State Farm customer as well, so I figured that might actually make this whole process easier and quicker. I called the place that towed my car to ask if there's anything I should be doing in the meantime, and they said it's very surprising that I haven't heard from anyone handling the other driver's claim. I'm inclined to agree.
Hoping for more updates on the progress of this entire situation, I called my claims handler multiple times yesterday (Wednesday), but she never answered. I eventually just left a message and gave up. I even reached out to my insurance agent to see if there's anything he could possibly do or advise me on, but he also hasn't responded.
Every time I call the general State Farm number, it automatically directs me to my claim handler's line, so even if I wanted to try and get connected to whoever's handling the at fault driver's claim, I can't.
Is it normal for a situation like this to be going slowly? Based on people's reactions to me saying there hasn't been any progress, it seems like things should be moving along much faster. This is my first time in this situation, so I really don't know what I should be expecting.
Has anyone who experienced the recent hail damage actually been able to get on the phone with anyone from claims? It seems like I have called at least once a day for the last week and haven't even been able to get anyone on the phone. My local agent knows genuinely nothing about the claims side and I am starting to get a little bit frustrated with the whole process.
Any advice or tips would be awesome, I have never dealt with insurance before like this and I feel like they are kind of taking me for a ride.
Hello everybody! I know for a fact this is just me over thinking things but last time I was overthinking I asked for some advice on here and I was greatly impressed and felt much better.
So to start off, my boyfriend and I are our buying our first house together and he has an apartment with his house renters insurance and I don’t so we decided to go to his State Farm agents. I never spoke to his agent until yesterday. I know they 100% they spoke and in the email she sent us, it was all things they spoke about BUTTTT here’s where things get trippy… one her email is [her first name].[her last name].[random numbers and letters]@statefarm.com. Idk if the agents through State Farm have those random numbers and letters in their email address. Can someone let me know? My Apple email shows that the email did come from STATE FARM but I know people can spoof it.
Speaking of spoofing, I know my boyfriend for sure called the right number but something about how she answered right away when I called her back, raised red flags. Is there any way someone can spoof a real phone number? And while I was on the phone with her she couldn’t give me our new address, she just kept on saying “well we switched you to be in [my boyfriend’s name]’s household”. I asked her about 3-4 times what the address was just to confirm she has the right one and all she said was something to the effect of what I just typed.
I know they talked and then she called me the same minute she sent him an email. The email she sent is the EXACT same info my boyfriend and her talked about, plus her name was the same in all communications, but I just need reassurance that this was a real transaction. Looking her up on the website does legitimatize that the phone number was the right one (unless someone got in a hacked their system or someone “stole the number” for a while using the agents name), HOWEVER there is absolutely no trace of this email.
Can you all please help me with this?
I’m grateful all they have is my address (but not really since she couldn’t confirm it), my DOB, my email address, and my name (& me talking and saying “yes” multiple times)…So what’s the worst that can happen :/
TLDR; idk if I actually spoke to a State Farm agent due to her email address and how she responded to my questions. Seeking clarification on whether or not this is normal.
Please forgive me ahead of time, I’m not sure of how to write all this, I’m pretty upset right now about what is happening, I don’t feel like this is right and I feel all alone in this, so please bear with me and I hope you’ll understand what’s going on….thanks in advance for reading this:
So I paid off my mortgage on my house the first part of April, 2026, after 30 years, and it was also time to look around for some new insurance on my auto and home and I found some really good rates with State Farm and I had been with them in the past and had no issues until a rate increase a few years ago so I had changed to a different insurance company.
Now, back to State Farm. I got signed up with a different agency and got my premiums set and paid the first month I was set up with auto pay and these premium amounts were for six months. They were a little bit higher than where I was before, but he said that was the best he could do. The agent told me that he needed to send out an adjuster(?) to take pictures of my roof since it had a little age on it and they needed to make sure that it was OK to include in the policy and he said he felt like everything would be just fine. My policy started on April 8 of 2026. It was several days later when I got a phone call from my agent and he was stammering and stuttering around saying that I had some “slight hail damage” and I would need to have a contractor/roofer take a look at it and put in an estimate of what they felt needed to be done to fix it and if they felt it didn’t even need anything then to write up a report saying that, and send it in. He said it may not even need anything, but he said it just showed “slight hail damage“ those were his exact words and he said this on the phone . I voiced my frustration because I am on disability and on a fixed income and I told him I just don’t have that kind of money for major repairs but I also stressed to him that I have no leaking, no visible damage that I can see, and IMO, my roof is in good condition, and he was more or less saying well that’s too bad. He also reiterated that I had “plenty of time” he said “6 months” to put in a report from a contractor and if my contractor said it didn’t need any work then they would accept it, and if it did need work, then said I had til July 5th to fix it or they would drop my policy. (6 months-July 5th? something is wrong with his math?)
So I went to work making phone calls and I had a contractor come and take a look at it. He said he did see some minor hail damage on the front part of my roof, but on the back, it looked fine. I hadn’t even had a chance to make a return phone call to State Farm when I got an email from the agent, saying the only way they would overturn that decision would be a complete roof replacement and to “clean up the yard of vegetation” What??? trim bushes, clip some tiny vines off of where? I don’t know what he was referring to! I asked him to be more specific about what he meant in the yard and I got no response. I made the request in an email 2 more times, and still got no response. I mentioned this to several people and friends and they said there was nothing wrong with my yard. I felt like now they’re being nitpicky. And regarding the roof wanting a complete roof replacement now? I was extremely upset and I was thinking oh you changed your mind now? I mean, can they do this? and he was adamant he said the underwriters made that decision not him. He said he understood my frustration and he was sorry. So everything was getting worse by the minute I put in a claim to the former insurance company because I’ve only been with State Farm for 20+ days at that point and I really didn’t think they would even look at a claim so I’m waiting for the claim for the former insurance company. I’ve got an adjuster who is also working on this, as my contractor friend doesn’t do roof repairs.
So on May 1, I received a letter from State Farm that was dated April 27, 2026 stating that they are not gonna send me my policy which I had requested, because they have decided they are not going to continue covering me after July 5, 2026 because of the need for a new roof and the excessive yard issues and it’s a lot of formal yada yada yada in this letter and if I have any questions I can contact my agent well, my agent doesn’t seem to want to talk to me about repairs and I haven’t even had a chance to get things rolling. It did say that if I put in a report from a licensed roofer stating what needed to be done and that it had to be done within 60 days. They would possibly consider reinstating my policy. I have absolutely no leaks. There are no shingles that are gone. There are no shingles that are lifting or visibly damaged to my eyes and to most people that have looked at it. I am waiting for a licensed roofer to come and write up their report, but they haven’t hardly given me a full week to do this and they’re already saying goodbye basically.
since I’m on disability, I know I have a lot of rights in Illinois and I have been suggested to contact the IDOI and make a complaint I just wanna make this known and see if anybody else has been treated this way I didn’t even know I had any “slight hail damage“ I feel like State Farm is being jerks about this and even the main agent that is over my policy said “oh I’m from Decatur so I got your back”.
Also, I told them that I preferred to communicate through email (because it creates a paper trail and I have that documentation), but they don’t seem to want to do that, well that’s too bad because they talk on the phone and they twist things around and they twist my words or they try to anyway, and the other agent already has lied to me first saying all I needed to do was repairs, and or submit a report if the roofer didn’t feel like I needed anything done and everything would be fine- that was said in a phone call and then he sends an email saying that it had to be a complete roof replacement. Oh, I am livid! And I just want everybody to know what they are doing. This is an agency out of Chicago and that’s who I was connected with when I called for rates to get new insurance. I am hoping and praying that the former insurance company will accept the claim they actually did say that they didn’t see a problem.
I am going to be shopping around for a new insurance company, but my concern is will other insurance companies do the same thing to me? I sure hope not.
Thanks for hanging in with me and reading this!
Never really thought about asking my agent if he offers that. I know it'd be coming from his own pocket obv.
Have any of you asked your agent or does your agent actually offer it?
Hello! Little background, I am working with my brother and dad in a family owned auto glass company. I have been going into State farm agencies for 6 months, making sales calls, telling them about our mobile service, how we offer lifetime warranty on workmanship, we are on safelite solutions network, and bring them lunch and treats. We have gotten a few agencies to use us, however, many agencies are still referring their customers to Gerber and Safelite. My question is: is Gerber and Safelite giving some type of kickback to the agencies? I live in Illinois. Any help or inside information is appreciated. Thank you!
So I’ve had it with State Farm. I found same Insurence for both my vehicles for under 100$. My starting payment was 159. But then yall tried to pull a fast one on me. State Farm is the only company that has ever charged me a huge fee and counted it as a bounce check and I always pay with card. You know State Farm. With the economy and gas prices sky rocketing because of Trump. So State Farm charged me sixty dollars extra a month. Because I didn’t have all the funds at the time to be taken outs. They called my payment by debit card as a bounced check. Who the hell writes checks anymore. Then be careful because once you’re in auto pay. You can’t even remove it on the site you have to call State Farm to remove it. I call that bullshit. So STATE FARM. Because of your magic Fukery. And trying to F me over. I’m out. You won’t get another dime from me. In fact il be getting money back from last payment. State Farm is absolutely a terrible company. So I will be leaving. I tried but y’all are full of some total BS.60 dollar fee my butt.
I’m getting conflicting info elsewhere online, my agent doesn’t know, and the rep I spoke to had a case of the Mondays lol.
Does it depend on if the customer has short term or long term disability, or is it based on a doctor’s clearance?
Mostly asking for myself out of curiosity, but also in case customers ask since we’re trying to ramp up offering health products. Thanks!!