Hey y’all! I’ve been a team member for an agent for several years now. (captive agency, primarily personal lines). Sales and now primarily customer service. I truly do not know how much more I can handle getting battered by customers day in and day out. There’s also no real way to grow other than raises. The work still remains the same. I’m getting severely burned out dealing with the general public, but I truly do enjoy insurance.
I’m interested in becoming an underwriter eventually but I have zero idea what that process looks like to become one, or even what a good candidate would look like.
I understand underwriting comes with its own set of headaches, and agents can be dummies and just as rude as anyone else. But the grass does seem greener on the back office side of the industry than being a lowly CSR.
Any input or advice y’all have would be great. Good or bad! :)