r/SamsungHelp

Never buying a Samsung refrigerator again after this!!
Bought a Samsung side-by-side fridge in 2020 thinking a “reputed” brand would at least provide reliability for more than a few years. Turns out the fridge barely survived properly till last summer before becoming a nonstop headache.
Last October it stopped cooling completely. Samsung customer care sent engineers who said the gas had leaked and refilled it. Fine.
Then the SAME issue happened again.
And again. And AGAIN!!!!
Three separate gas refills, ₹7,000-₹8,000 wasted, countless calls, repeated service visits, spoiled food, and days without a working refrigerator. This time the fridge remained unusable for weeks because we didn’t even have any energy to go for it again.
Now during the FOURTH visit, the engineers suddenly “discover” that the refrigerator has INTERNAL PIPE LEAKAGE and according to Samsung policy it cannot even be repaired.
So after wasting months of our time and money on temporary gas refills, Samsung’s final solution is to offer around ₹10,000 after depreciation cuts for a side-by-side refrigerator that originally cost many times more.
How exactly is INTERNAL leakage the customer’s fault? Did we magically open sealed internal pipes inside the fridge and damage them ourselves?
And if the actual issue was internal leakage from the start, why were Samsung engineers blindly refilling gas three times instead of properly diagnosing the root cause? Either the technicians were incompetent or Samsung knowingly kept delaying the inevitable while we kept paying.
This is not “wear and tear”. This is either a manufacturing defect or terrible product quality.
What’s even more insulting is the compensation amount. ₹10k for a premium side-by-side fridge? Even local kabadi wala would offer more.
Samsung happily sells expensive appliances with premium branding, but when a major internal failure happens just a few years later, suddenly everything becomes “policy” and “depreciation”. Pathetic service. Pathetic quality control. Pathetic customer handling. Anyone else dealing with Samsung refrigerators failing like this?

Do you think this is MOLD? Or just particles of dirty or something else, today i realized have this spots it didnt have it last week​​

Just came back from a week trip and turned on my TV to find this. It worked perfectly fine the day before I left. No one was home to mess with it, there’s been no earthquakes in the area, etc, so I’m at a loss. Tried updating it and that didn’t do anything. We’ve had this maybe a year so there’s no way it should be acting this way. If anyone has any idea on how to fix this, I would very much appreciate it!

Hi there,

Can anyome help please? I had a cracked screen replaced it and now samsung pay does not work

I click pay with pin and it disappears and pops up again a second later

Have tried updating the app, OS, restarted phone and cleared data and cache and still the exact same

Ill be so grateful for help

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Hi everyone! I'm currently struggling with a persistent "Scanner Locked" error on my Samsung C460(CLX-3305W).

​I've already replaced the FFC cable and re-lubricated the guide rails, but the symptom remains exactly the same. The scanner carriage moves just a little bit, the RGB lights turn on, and then it completely stops and locks up.

​Could this little part inside the scanner that looks like a "Space Invader" (photo interrupter/home position sensor) be the main problem? I've been fighting with this issue for days now 😭.

​Any advice or tips would be highly appreciated!

I turn the phone on, it was normal, a couple of minutes later it was like this.

My phone stoped showing the home and lockscreen, i made a forced restart and it show up the samsung logo but after that nothing.

I still can touch the icons even without seeing them.

I didnt let the phone drop it was on a table the entire time

What’s the real issue with this Samsung?

When i try to reset it says that

2. Also it won’t let me do a software update

a few years ago my tablets power button broke and didnt work so I just always kept it charge but since my siblings would never plug it back in it powered off and I don’t know how to switch it back on, I’ve seen the computer/laptop and cable trick but I don’t own a computer/laptop unfortunately, can someone help?