r/Lufthansa

My girlfriend is in Crete right now, she was supposed to fly back 5 hours from now but she just learned, when she tried to check in, that Lufthansa changed her flight to depart one day earlier. So she missed her updated flight earlier today, because she never saw the email notifying her and no one from the airline bothered to confirm with her that she was aware.
Now they’re asking $4,000 price difference for her new ticket to return to Canada 5 hours from now.

How is this reasonable in any way? Such a crucial itinerary change and it’s only sent as an email that gets lost in a spam folder?

I’ve flown this airline exclusively when I go to Europe for over ten years but I’ll just go with Turkish airlines honestly. This is so wrong. They have her contact information, they could have called her. To let such an important update risk being missed in an email inbox is insane. Not to mention the problem of changing her flight without consultation in the first place.

Can anyone please help make this right?

EDIT:
I’m surprised to see so many people defending the practice of an involuntary change by an airline. As the customers, we should have rights and it should at least be confirmed that we have knowledge of the change, and ideally be given an alternative option before the change is forced on us. In regard to “negligence” of the customer (us) relating to not seeing an email or SMS, what if I travel somewhere to go backpacking for weeks in the wilderness, or I am just traveling somewhere completely off-grid without internet access? Because of that, I’m forced to pay for flight changes and deal with the logistical challenges? That is so wrong. I book a trip itinerary with defined departure and arrival details and I pay for it, I pay for that certainty and security, that shouldn’t be subject to change without my knowledge and those changes absolutely shouldn’t cost me more. The number of people defending this “involuntary change” practice is honestly insane. Shouldn’t the customers have more rights and shouldn’t airlines be held to more fair practices? Just acknowledge that it’s unfair to the customers, and demand more from your airlines.

UPDATE: she had to pay $600 for a new flight. Far less than expected but she is in London tonight and has to pay for accommodation there. We’re communicating with the airline but they have been unhelpful so far. Will report back when everything is settled.

Just landed in Japan after a very long Lufthansa flight from Frankfurt. Unfortunately, when I got to my seat, there was still a wet urine stain from the previous flight passenger. Not exactly the start of a 12h+ flight anyone hopes for 😅

The aircraft was completely full, so the cabin crew couldn’t move me anywhere else, but I honestly want to highlight how professional and kind the flight attendant handling the situation was.

He apologized multiple times, tried to find alternatives, covered the seat as best as possible with blankets, brought me a First Class pajama set to change into, and before landing even came back with chocolates from First and Business Class and apologized again for the inconvenience.

Obviously not an ideal experience, but I really appreciated the empathy and professionalism from the crew in a difficult situation they didn’t create themselves.

Now hoping my Osaka return flight goes a little more smoothly 😂

Wollte eben gerade einen Flug buchen und was sehe ich: ab 01/07 wird die Strecke BRE->FRA nicht mehr bedient.
Grund: Würde sich nicht mehr lohnen.
Aktuell fliege ich die Strecke ca. 2-6 mal im Monat und weiß gar nicht, was ich dazu sagen soll 😅.
Die Flüge sind ausnahmslos ausgebucht und anerkanntermaßen auch nicht gerade günstig.
Sehr schade um ehrlich zu sein.

Anyone else in Germany calling from a German line the German Lufthansa Customer support do not get a language option and forced to talk English?

Update: Now it is offering a language option after the greetings. Both I and my sister tried from our phones earlier and it was German Greeting, English Greeting, English Menu, no more options. Now it is German Greeting, English Greeting and then a language option. Weird!

Edit: My sister needs to discuss her flight details in German.

Does anyone here have experience with taking a cat on board a Lufthansa flight from Europe to the US? What do I need to take into consideration?

the flight is from Chicago to Frankfurt at the end of July, flying alone. I'm going to keep an eye on the seat map just in case a window seat becomes available, but in the meantime I'm wondering whether I should go ahead and grab an upper deck aisle seat, or if I'd be better off either with a window downstairs or a middle section aisle downstairs. thoughts?

Hello

DEN TO FRA (fine)
FRA TO GLA (cancelled)

EDI TO FRA (fine)
FRA TO DEN (fine)

Have had HORRID luck with their online / AI chat ( just getting a technical turbulence error) and trying to connect with a human but I’m #232 in line.

1- is there any way to get a human on the phone, how do I bypass all the AI , number pressing on the phone

2- more importantly before I waste even more time … does Lufthansa do refunds for one leg of the flight while keeping the other (inbound in this case) portion? Or am I looking at having to cancel all together?

Thanks!

I've heard from multiple relatives that flights from Frankfurt to Zagreb will be cancelled. I've been told to not buy tickets, etc. Is this true? The flights are still for sale and they are taking place regularly.

I have my tickets for August so am not cancelling on my end.

So this is a hypothetical question. Yesterday my checked bag didn’t make it to my final destination. I had my house keys in that bag. Luckily my wife was at home so no problem.

However, IF my wife had not been there then I would have had to check into a hotel. In that hypothetical scenario would Lufthansa compensate for the hotel stay? It’s been more than 26h since landing and still no sign of my suitcase so in this scenario this would have been a huge inconvenience.

BTW, my wife says it’s my fault for keeping my house keys in a checked bag. In hindsight that was stupid of me but as far as I know Lufthansa doesn’t state anywhere where passengers should keep keys 🤷

I’m SEN, fyi

I flew from Seoul to London, with a transfer in Munich. All with Lufthansa. Both flights, Seoul to Munich and Munich to Heathrow were cancelled the day before departure due to the pilot strikes. Eventually, I made it back to London more than 24 hours later that my original arrival time through another airline that lufthansa arranged.

My understanding of this situation, along with many other people in the strike is that it is a pretty straight forward compensation claim. I submitted my claim a few days after getting home under the Seoul-Munich flight, claiming under EU261, plus claiming for extra costs incurred as a direct result of the cancellation.

Lufthansa replied to my claim 3 weeks after submission stating that my flight from Belgrade to Bilbao (Spain, an EU country) did not involve departure/arrival in an EU country, so the claim is outright rejected?

Of course this information is completely incorrect, I flew from Seoul-Munich-London. I have never flown to or from Belgrade/Bilbao. I was pretty frustrated that there had been a mix up, I asked that my case be reviewed properly as it clearly had not been looked at.

The following day I received another email stating that because I flew from a non-EU country to a non-EU country I have no grounds for compensation.

From my understanding the agent reviewing my case has completely misunderstood EU261. The agent initially stated Spain was not an EU country, so I suspect they are new, and probably not living in Europe either. His English was also quite poor in some parts of his final email, something AI would have ironed out had he used it.

I asked if their response was final, arguing my case that both flights were arriving and departing from an EU country, with a European airline. They dismissed what I said without addressing it and suggested approaching (SÖP).

I am now waiting for my case to be reviewed by them. I am honestly just surprised at how bad this customer service experience has been. Others here seem to have got through without any hitches. I made this post to see if anyone else has had such an experience, and to ask if I may have misunderstood the regulation in any way?

Flying with Lufthansa from Seoul into Munich, then onward to London, both flights cancelled due to strikes the day before departure (an avoidable disruption).

Thanks for your time.

EDIT- United/Lufthansa contacted me and said that CPH to BOS requires a 1h30m connection time. They changed my flight.

Flying to BOS from CPH via MUC next month on a Lufthansa flight. Our connection in MUC is 55 minutes. I'll be honest, I didn't look too closely at the connection time, or I would have made another choice. One adult and two kids, but old enough to deal with their own stuff and move quickly if told.

Do we have an okay chance of making it with the current EES system/waits? Two EU citizens and a US citizen, all EU residents (I don't think that makes any difference in clearing passport control more quickly, but thought I'd offer it).

I am moving from the US to Europe with my cat. I wanted to check if premium economy or business class would be better for my cat?