r/Culvers

I do Curdside orders and lots of times I do not get the custard i ordered. What causes this? Do they add it only at the last minute so it doesn't turn to glop? Does the runner have to double check the ticket? Sometimes I'm late picking up. That can't help.

If they bring 2 paper bags out, I figure custard is in one of them and the hot food in the other. So I won't think to ask about it. Culver's owes me about $35 worth of custard so far. Should I ask for a gift certificate?

I know I’m probably preaching to the choir here but I find that being asked for my name is so annoying. I usually go through drive thru and they can never get my name right. I always say Eddie and I’ve gotten Hailee, Freddie and other names that sound close but today I got David. I’ve also gotten Leslie in the past too. I’m not annoyed at the Culver’s workers, they have no say in company policy. What I don’t get is why corporate thinks this is necessary when every other drive thru fast food manages without asking for a name. I understand the wanting to make the experience nicer for the customer by addressing them by name but if anything it rubs me the wrong way when I go to the drive thru window or a worker comes with my order looking for a different name. Again I’m not annoyed with the workers I’m sure the speakers in the headsets and the mics in the drive thru aren’t the greatest. But corporate should change this policy, especially when it seems like not asking for the customers name worked perfectly before. I’m tired of being called the wrong name, I think I’m about to give pokemon names, at least then I won’t get annoyed if I get called the wrong name.

Has anybody else had their order come with a different name? Do team members feel the same way?

I’ve worked at Culver’s for 2+ years and have been closing custard for around 1 year. Our problem to at my specific location is that we never seem to have enough ppl for the position and the ppl who do it are getting way overwhelemed. Making custard sounds easy at first but ur carrying huge buckets all the time, dealing with crazy rushes and you come home absolutely disgusting and ur whole body hurting every single night. For some reason we have a total of like 7 ppl that know how to close custard at my store and we need two closers each night so taht means I’m always doing it. My job isn’t understaffed either, we actually have way too many ppl, they just refuse to train anyone on this station. If u work there, how do u guys do custard and is it similar? what do i even do.

Ordered online and had an issue where the restaurant would neither give me my food, nor give me a refund. They said they had no record of the order, even though I showed them the receipt in the app. I called the Culver's corporate customer service (which the store said I needed to do) and they would only say that the store was responsible for refunds and "maybe they had a policy of not doing refunds". I asked them to at least send me this policy in an e-mail so I could use it to file a chargeback, and they refused to do this too.

So yeah, if your online order has some problem, you're just screwed and no one is going to help you.

I was pumped when they added cheese sauce and thought it would be good for fries. I've tried it several times at different locations and it is really bad. Why put this on the menu? Good upsell for people who like it I guess.

Everything else is so flavorful and this is just so terrible.

I’m probably the only one that thinks this..but does anyone else think Culver’s chicken tenders suck? They have no flavor and $8 for 4? Yikes. I’ve tried them twice now thinking it was a fluke..yesterday I took a bite and got the rubbery tendon. 😭 I’ll just stick to the burgers I guess 😢

Can we talk about how they get getting rid of all these flavor of the day custard bases???? No more coffee and now no caramel or pb base??? Literally those bases are what made our flavors of the day special and now its just like a daily sundae

Coming from California, going to a wedding in Parker, CO this weekend and saw theres a Culvers next to my hotel. Whats the move?

What is your favorite concrete mixer flavors? Custard flavor and mix ins?

I'm wondering if there's a way I can file a formal complaint straight up the Culver's command line so to speak for my hours being cut due to retaliation I have credible proof of this over the entire year and a half span of me working there roughly and I also have credible proof of pretty much every single employee at this Culver's smoking weed pens in the bathroom The employee bathroom. To which the The general manager has seen and just went oh someone left someone a gift in there. I'm at the point to where I'd like to continue working here but if I'm going to lose an entire shift for the next week because I went home early because I was sick is nonsense.

Like hypothetically in the far off future of June 2026, what kinda LTOs or FOD's could be emerging? From what I heard from my homeslice, is that they took the Brownie/Blondie platform out back alongside any hope for permanant Lemon ice. Smores mix