u/Sad-Banana7249

Ordered online and had an issue where the restaurant would neither give me my food, nor give me a refund. They said they had no record of the order, even though I showed them the receipt in the app. I called the Culver's corporate customer service (which the store said I needed to do) and they would only say that the store was responsible for refunds and "maybe they had a policy of not doing refunds". I asked them to at least send me this policy in an e-mail so I could use it to file a chargeback, and they refused to do this too.

So yeah, if your online order has some problem, you're just screwed and no one is going to help you.