r/Comcast_Xfinity

I canceled service and am due a partial refund, but my account does not relect this and I am unable to view my billing page,

I need to cancel my internet and phone service. I cannot take phone calls during business hours. Nowhere can i find on the website where I can cancel, all i get are options to schedule a phone call. Or stop in a store. Incredibly difficult. I'm working rural, and laborer, i don't get time to just make phone calls on the job. Please help me with this. We are no longer using the internet or the phone.

Can’t reach a human now. Confirmed fifty times (when they called me at their convenience) that my TOTAL monthly charges would be $95 for a gig and whatever streaming they bundled and now I’m seeing upcoming charges of $104??

Somebody human fix this. Terrible service.

I’m furious l!!! I recently had a problem with Xfinity stream and when I called (after I fixed the problem myself while chatting with cs) they asked if I wanted to save 10/month and have faster internet. I asked 2 separate times if anything else would be changing and they reassured me nothing else would change. Next thing I know the cable boxes are rebooting and I lost several channels. As if that’s not bad enough instead of my bill going down 10/month is went up 40 l. now after 5 hours on the phone and 3 days I’ve had 2 open tickets that have been closed without contacting me back I never would have known nothing was being done if I hadn’t kept calling is the anything I can do to get my old plan back or should I cancel and go with a different isp?

I noticed that there was a device listed under my account that I never ordered and never recieved. I selected to remove the device from my account and now it wants me to return it or I will get charged for it. Obviously not possible when I never recieved it in the first place.

I called to cancel service in February, which was the last month in my 12 month promotion.
The rep said that he'd completed the disconnect and that service would stop at the end of February.

At this time I disconnected Auto Pay.

I saw that I was charged for the next month and called again in the middle of March, the representative reassured me that the problem was taken care of and at the end of that month all the charges on the account would drop off. 

March 25th I received an email letting me know that my payment was past due. 

I called again on April 6th after seeing $110 past due balance on my account  and this representative was able to give me an immediate credit for $58.67 and the other $51.33 would be credited at the end of the month through the Upcoming Charges section.

I signed in today to check and saw that on April 7th a $10 Early Termination Fee had been applied to my account.

I called again today and the rep wasn't able to remove the fee, but instead opened a ticket.

Can someone please help me end all of this today? 

This is the worst customer service I have ever dealt with and my problem needs to be resolved ASAP.

Hello! I recently moved and cannot find my Xumo Box to return to Xfinity. I cancelled my Xfinity account as I no longer need service prior to moving.

My question is, how much will I be charged for the box since I cannot return it?

I had an issue in February of 26 with my internet only bill increasing to over $150 a month. I called to have it reduced and after telling the rep 3 separate times I did not want a mobile line I was lied to and signed up for one without my permission. After weeks of phone calls, multiple conversations with supervisors a trip to the Comcast store, only to be told they couldn't accept the device that was added to my account back in person, a trip to FedEx to return the unauthorized device and hours upon hours of frustration, a supervisor in the customer retention department said I was being given the 5 year price lock for $50 a month for my internet. Today I received my first bill after the fiasco caused by an unscrupulous representative, adding an unauthorized line to my account. My bill which is $60 a month, because I am not giving Comcast authority to deduct money from my bank account automatically, states that it reflects a $50 a month credit that expires March of 2027. So now the fun begins again. I called Xfinity and spoke with a rep who tried to get me to switch plans, even after being told I'm not interested in changing plans or adding mobile and I am only interested in getting my account straightened out to what the previous supervisor stated. I was then transferred to a manager of that department who stated that promo wasn't available and that she would give me a $5 credit for this month and to call back next month to see if there's a better promotion.Who wants to deal with that every month? Not me. Is this what Comcast does now? Lie to its customers? How is that an acceptable business practice? I spent another hour of my life on hold and explaining the same story to a bunch of people that were only interested in signing me up for a new service not resolving my issue. I did speak with one gentleman tonight who seemed to be interested in helping in the customer retention department that opened a ticket, since the promised "promotion" isn't "available" for the 5 year price lock.The customer retention agent deserves a raise, he talked me down from disconnecting my service but now whether I remain with Comcast or call AT&T Fiber tomorrow depends on Comcast.

I returned my Apple Watch Ultra to Xfinity and they received it on February 6th. It's now April and I still haven't gotten my refund processed.

Here's the kicker, the return wasn't even my choice. An Xfinity agent accidentally canceled my Apple Watch Ultra line, and then they couldn't reactivate it. Their own agent recommended I return the watch since they couldn't fix their mistake.

So I did exactly what they told me to do, and now I'm the one stuck chasing them for two months to get my money back.

I've chatted with at least 10 different agents trying to get this resolved. Every single time, I have to re-explain the entire situation from scratch because nobody has any context from the previous interactions. Each agent tells me the same thing "it will be resolved within a few days" or "by the next billing cycle." Then nothing happens, and I'm back to square one.

At this point I've spent at least 15 hours of my time on this. Two full months chasing a return that only happened because of their mistake, for a device they already have back in hand. It feels like they're just running out the clock hoping I'll give up.

Has anyone else dealt with this? Is there a way to actually escalate beyond the front-line chat agents? I'm considering filing an FCC complaint or going through my state's consumer protection office at this point.

I have a media server with home videos that I want to share with my Grandma. Setting up something like Tailscale I feel like would be too much of a hassle. Sending her a link to my media server would be much easier. Can I open a port but only allow her IP through?

I’ve been a customer with Comcast for more than 6 years and my bill is scheduled to increase beginning next month.

Please let me know what options I have to lock in a lower rate.

This problem started occurring last week-- before then, I never had this issue. It seems like every day at 6pm, and today at 9pm, my internet speed drops drastically. I'm assuming it's due to peak hours, but I'm confused because this has never happened before. I need to know how to fix this because I need a good upload speed for streaming.

Hi there, longtime customer. We are in a tough spot with costs and considering switching to Glo-Fiber next week. They have a $65, $80, $100 monthly options with 5 year price lock/$100 gift card. I tried adjusting the Xfinity plan online a while back but nothing would take. Would like to stay with Xfinity but this is a big difference compared to what we are paying today, can anything be done here? Thank you.

My old apartment was flooded back in July of 2023.I spoke with Xfinity on March 26 2026, they waived my equipment fees but denied my request for an adjustment of my balance the account was closed in August of 2023 but the apartment was uninhabitable in July of 2023 and I have a FEMA letter as proof any suggestions?

I am an existing Xfinity customer, and my rate is increasing significantly in the next billing cycle.

Could you let me know if there are any promotions available?

I have been getting daily text messages from Xfinity for the last two weeks saying that they are doing maintenance in my area. Every evening they tell me that it is not yet finished. Then the same message the next morning. Rinse and repeat.

I am paying for 1gb internet and have been getting 8mpbs frequently throughout this process.

I have spoken with probably 6 live agents on the Xfinity app during this time because trying to call is pointless. 4 of these agents have tried to upsell me products while running diagnostics (my favorite of which being a Latino streaming service and I do not watch TV nor do I speak Spanish). 1 agent just stopped answering and disconnected me while they were running a diagnostic. 1 of them actually gave me accurate information stating that there was an outage in my area after the agent I had spoken to previously had told me that the outage in my area was resolved even though there was clearly an outage on the map nearby that is almost always associated with my outages.

How do I get a clear answer on my issue?

I just want to know how long this network maintenance is going to continue and why it keeps dropping me from my normal speed to basically unusable for indeterminate periods of time.

What can I do about this???

Hello, I am just looking for an agent to please review my internet/tv plan to see if there is a deal that could lower my payment. Thank you very much.

Hey everyone, I currently live in an apartment building that is switching to Comcast/xfinity. My technician came by today, and let me know that our Ethernet would not be effected. (I use it to play PS5, the wired connection is much faster) I have found that my Ethernet no longer allows my PlayStation to connect because it does not have permission. Annoying!

The technician said I would receive an on boarding email to sign onto the wifi but, I still have not received it yet. I am guessing I can approve my PS5 via my account once I sign in, but I’m still unable to do so. Is there a rep I can modmail to help speed this process along?

Hello, Today I purchased and activated a new modem, Netgear CM3000. I was previously using an XB7 provided by Xfinity. This past Wednesday my internet had died and I returned the XB7. I briefly used an Arris S33 that I own. It was only today that I realized the S33 cannot give me the 300mbps upload speeds I was receiving with the XB7. So I bought and activated the Netgear CM3000 but I'm only seeing upload speeds of around 30-40mbps. I'm hoping someone could take a look at my account and remove the S33 if its still present and to verify the correct config file is being sent to the CM3000 to achieve uploads of 300mbps.

I moved and my auto pay date changed. I keep trying to change it back and the page won’t load. Please help