Lied to switch my Legacy plan
I’m furious l!!! I recently had a problem with Xfinity stream and when I called (after I fixed the problem myself while chatting with cs) they asked if I wanted to save 10/month and have faster internet. I asked 2 separate times if anything else would be changing and they reassured me nothing else would change. Next thing I know the cable boxes are rebooting and I lost several channels. As if that’s not bad enough instead of my bill going down 10/month is went up 40 l. now after 5 hours on the phone and 3 days I’ve had 2 open tickets that have been closed without contacting me back I never would have known nothing was being done if I hadn’t kept calling is the anything I can do to get my old plan back or should I cancel and go with a different isp?