Network Maintenance
I have been getting daily text messages from Xfinity for the last two weeks saying that they are doing maintenance in my area. Every evening they tell me that it is not yet finished. Then the same message the next morning. Rinse and repeat.
I am paying for 1gb internet and have been getting 8mpbs frequently throughout this process.
I have spoken with probably 6 live agents on the Xfinity app during this time because trying to call is pointless. 4 of these agents have tried to upsell me products while running diagnostics (my favorite of which being a Latino streaming service and I do not watch TV nor do I speak Spanish). 1 agent just stopped answering and disconnected me while they were running a diagnostic. 1 of them actually gave me accurate information stating that there was an outage in my area after the agent I had spoken to previously had told me that the outage in my area was resolved even though there was clearly an outage on the map nearby that is almost always associated with my outages.
How do I get a clear answer on my issue?
I just want to know how long this network maintenance is going to continue and why it keeps dropping me from my normal speed to basically unusable for indeterminate periods of time.
What can I do about this???