r/Buyee

original thread - https://www.reddit.com/r/Buyee/comments/1szjh1r/used_buyee_again_after_a_customs_debacle/

This is STILL going on. Please take this as a warning.

Buyee has done nothing to rectify this issue and DHL has just notified me that their invoices are non-compliant and it is a possibility these items will be destroyed.

they’re currently wracking up daily storage fees because Buyee is completely incapable of shipping something correctly.

please don’t use this company. they won’t help you

I recently purchased a Denon turntable under the Standard plan to replace my modern unit which was passed on to a friend just getting into vinyl. This table was listed as tested for full funtionality by the seller, not a "junk", "for parts", "untested, so good luck to you" -type auction.

Upon arrival I saw a fairly large gash in the box and immediately had a bad feeling. Removing the (admittedly extensive) packaging showed a gap between the two expanding foam pieces where something very hard had struck the corner of the front metal bezel and veneered wood underneath, causing significant damage. I contacted support and made a refund claim. About two weeks later I was awarded a full refund (including shipping fees), however they also noted this verdict was "an exception" and that a refund for a similar situation would not be honored in the future. When I asked why that was, I got a regurgitated message with no explanation other than a vague list of excluded item categories. The message stated:

"Regarding your inquiry about our plans coverage, please kindly understand that if an item is listed with any of the indicated tags or categories, we would not be able to compensate since the quality or condition of the item cannot be guaranteed. This would also apply to items listed with terms such as Retro items (レトロ品) or Vintage items (ビンテージ品). Therefore, in order to make sure that the item will be eligible for compensation in case of damage during shipping, we strongly recommend that you confirm the item description in detail."

Mind you, "retro" nor "vintage" were mentioned anywhere in the listing, and I am making a refund claim not for mechanical fault/failure, but for a significant amount of damage inccured due to poor shipping. I understand they don't guarantee functionality - I wouldn't expect them to as a simple proxy. I won't waste my time trying to get more of an explanation from support, but be aware, the standard protection plan seems quite loose in what it will and won't cover, and you might be left in the lurch if something goes awry with shipping, especially when purchasing something they can deem as "retro" or "vintage".

Hi!

I sent a package on March 28th via EMS. However, since March 29th, I haven’t received any updates. The latest tracking status is “Dispatch from outward office of exchange.”

I’ve been checking the tracking frequently on both the Japan Post website and the Spanish postal service website, but both still show the same status.

I’ve also asked Buyee to start an investigation.

Are you experiencing any issues with your shipments?

And if your package took longer than usual, how long did it take from the shipping date until it arrived in your country?

I want to believe that my package is stuck in dispatch mainly because of the current situation in the Middle East (and now I can add Golden Week to the mix).

Sorry if my English isn’t good but it’s not my native language.

https://preview.redd.it/67umjwbzyv0h1.png?width=670&format=png&auto=webp&s=a025fa993151d953c6388d83995f85e8084c1da3

SpeedX marked my package as “delivered” but I never received anything.

The driver took pictures as “proof” of delivery, but never knocked on my door or notified me they were outside. I checked almost immediately after getting the notification and there was no package anywhere.

What makes this even more suspicious is that package theft basically never happens in my neighborhood. At this point I honestly think the driver may have stolen it or falsely marked it as delivered.

I already contacted SpeedX and the merchant (Buyee), but this whole situation is ridiculous. Has anyone else had issues with SpeedX doing fake deliveries or packages mysteriously disappearing after being marked delivered? Also is there anything i can do about this?

So I bought a figure that comes with the box, it’s less than 1kg. If I were to buy little lightweight plushies (50-100g) and consolidate it with the figure, will it inflate the shipping cost or help it?

Because I’ve read that shipping cost is also based on the size of the packaging box, so I’m wondering if due to the difference in the size of the figure and small plushies, it’ll like, inflate the packaging size if that make sense? Or if the shipping will stay relatively the same.

Sorry if it is a dumb question, I just wanted some peace of mind before I buy the small items because I’ve only consolidated similar size items.

i’ve bought a belt from there before and it went smooth sailing. when i now go from the zozotown website to buyee, it takes me to just the zozotown website on buyee and not the D.I.A site. when i go onto the D.I.A option in brands, it only shows me used items and not the new items. can someone please help? i want to buy a new belt!

Which is better..?.can anyone tell me..?

- Aug 29, 2025 to Feb 23, 2026: Buyee charged a flat 15.5% duty on US shipments (IEEPA)

- Feb 20, 2026: SCOTUS ruled IEEPA tariffs unlawful. Trump replaced same day with a 10% Section 122 surcharge.

- April 20, 2026: CBP launched CAPE for IEEPA refund processing (Importer of Record only)

- April 21, 2026: Buyee switched from flat 15.5% to category duty rates per item

- May 7, 2026: Court of International Trade ruled the Section 122 10% surcharge ALSO unlawful (Burlap and Barrel v. Trump). Injunction only covers the three named plaintiffs though, so CBP is still collecting from everyone else.

What I can't find any answer on...

1. Has Buyee said anything publicly about IEEPA refunds? Their notices page has nothing. The IOR on most US shipments is the carrier (DHL/FedEx/UPS), so technically the carrier files via CAPE, not Buyee or me. But if carriers receive refunds, does Buyee plan to pass any of that down to customers?

2. The flat 15.5% period covered everything from leather (around 8% MFN) to synthetic apparel (often 20%+ MFN). With IEEPA 15% on top of that, the math worked out very differently by category. Was 15.5% calibrated to break even, or was the overage on low-MFN items retained?

3. Anyone seen Buyee respond to the May 7 Section 122 ruling? Or have a plan if Section 122 gets struck down universally on appeal?

Anyone else in a similar boat? Has anyone gotten a real answer from Buyee support on any of this?

Title. I don’t know what to do buyee says they can’t change it but I don’t understand why?? Could something be done about this pls!!

I’m looking at an item, and when looking at the original listing (yahoo flea market) I see that the listing allows you to make an offer, but I do not see that option on buyee. Do I have any options? Any other suggestions?