r/Adobe

​1) Goal: I am trying to purchase a standalone subscription for Adobe Illustrator for my design work.

​2) Steps: I previously had a monthly Illustrator plan which I stopped paying for/paused. Currently, I have an active 12-month Adobe Express subscription that came bundled with my mobile phone recharge. I went to the Adobe website to re-subscribe to Illustrator, but I am being blocked from completing the purchase.

​3) Problem: When I attempt to buy the Illustrator plan, the system displays an error message saying "Plan not available." I suspect there might be a conflict between my current promotional Adobe Express plan and the Illustrator subscription I’m trying to add, but I’m not sure how to bypass this.

Adobe: There is a massive need for adopting AI

Best Use Case: We have a chat bot!

…Why do I get my hopes up at these conferences? Everyone at this conference understands the need. Can anyone share something that is remotely innovative? Not just a wrapper of something that’s been done for the last 10 years?

I've been with Adobe since I graduated from art school at 22. I'm 42 now. But I just cannot manage the price increases in the last few years. I've had health problems and a divorce this year. I contact Adobe and explained this, and they offered me 2 months free. That is still out of my price range :(

It's just not manageable for me. I've been a full-time creative for 17 years, but AI seems to have taken a huge bite out of my business and work is REALLY slow. I don't know what to do. What are my options here? I use Photoshop, Illustrator, and Acrobat.

The Adobe updater keeps popping up 50-60 times a day and it keeps stopping me from working. I've checked preferences to turn it off but I couldn't find it, after googling I found out that Adobe removed the option to turn off automatic updates. Can someone please help me and tell me how to turn this god damn thing off

Hi guys, please can someone download for me this image in full quality or help me to download it. I dont want the free trial section its trash. Thanks for help! Photo: https://stock.adobe.com/sk/search?k=tatra+mountains+slovakia&asset_id=299928876

Hi, at work we use the Adobe for Teams plan for everyone's accounts.

Now, whenever I use the Generative Summary of the Acrobat AI Assistant, it works without issues, and I can ask follow-up questions as well.

When our director tries doing the same on his account, it lets him use the Generative Summary, but he cannot do anything further and is hit with the "This feature is not included in your current Acrobat license" error message.

I've tried contacting Adobe support but I couldn't find either a phone number (we are UK-based) or an email address. Previous posts here have pointed to a live chat but that seems to have been retired as well?

Thank you in advance for your help :)

Has anyone else’s creative cloud suite been running slow / causing the beach ball of doom? I have as much space as possible on my MacBook Pro and every time I run an illustrator file with more than one art board I get the beach ball of doom. Is this because the ai features they have implicated? I feel like functionality of their tools have declined since implementing the ai features. I love the generative expand in photoshop and the object masking in premiere pro but besides that I don’t find their ai tools helpful. I wish there was a way to turn them off so when I need the tools to do what they are supposed to, I’m not getting the dreaded beach ball.

I’m so tired of this beach ball.

Basically exactly what the title said. I graduate next month, and will no longer have my school's free Adobe access, which means I am on the hook to pay for Adobe myself. Is there a difference between the educational and the individual version? Are there watermarks or anything and can I use Adobe for professional/commercial work? Currently on my school's version, there are certain AI models with Adobe that I don't have access to. Will I have access to all of the AI tools on the educational license, or do I need to use the individual one for that?

I've turned Creative Cloud auto updates off like 5 times but it keeps automatically updating. Sometimes this is annoying if it's a big update and I'm on a deadline. How do I turn it off permanently so I can update when it is convenient for me?

I don’t remember my adobe password, I tried resetting my password but it still asks for the code sent to my no longer working phone number even when I asked to use a code sent to my email.

I asked the agent if I could provide my card details to be able to reset my password and I was told there was nothing they could do. Anyone run into this issue? If I contact an agent again and just ask to cancel my membership will they still give me the run around based on my phone number?

my computer can load into the website but everything in the website is stuck loading and i cant download creative cloud

Quick question for the community folks here. How's your experience using Adobe Stock? Did you actually make money from your photos? I had uploaded some of my best Northern Lights photos but when I see my weekly earnings it's often less than 1 dollars lol. I haven't recently uploaded a lot of stuff but what can be done to improve it? Would love any suggestions here.

Let me start by saying, I'm new. Please be kind. I've dabbled in Procreate for a few years and I'm picking up Fresco pretty well. I got into drawing because I wanted to make animatics of a friend's D&D show. Not full cartoons. Just pose changes here and there. But animate is SUPER confusing.

I draw best in Fresco or Procreate. What I thought I could do was draw something in Fresco and then add that image to Animate to make small adjustments. But the pencil in animate is grossly different from what I'm used to and I can't seem to get the settings how I'd like them.

Then I thought I might be able to draw and make adjustments in Fresco, export those "frames" to animate, and essentially put together what would be a slideshow. I'm unsure how well this would work.

Does anyone have experience in animate doing what I'm talking about? Is there any tutorial on how to draw things in Fresco and then put them into Animate to make what I'm going for?

I'm open to trying new things. I just have a hard time learning some things. Going from Fresco to Animate was like going from Science 101 to working on the Manhattan Project.

I was filling this pdf form on web (like opening it directly after download, it will open in windows explorer or somehting, no additional software) and I wanted to add one signature, so I used Adobe. But after I saved it Adobe got rid of all of the text boxes and editable areas and now I can't edit i anymore without using Adobe...

After college, I gravitated toward jobs that were analytical and repetitive.

I always envied creatives, paid to use tools like Adobe to create something beautiful/expressive.

I'm currently looking to return to work, in a new field. I've been dabbling in Premiere and After Effects, but can't imagine getting good enough with either to make a living from them.

My question is, are there any creative jobs where creatives can learn to do the job in a reasonable amount of time and make a good living from the job?

Or is my current understanding correct that creative jobs are some of the hardest to become employable for?

I don't have access to my phone number for two factor authentication, and the only thing to do in that case is to delete the account to open a new one. Since I can't log in it says I have to contact support, and I have looked EVERYWHERE for an email or phone number to call but there is nothing. (I'm EU)

To make it worse, I want to log in in the first place after years because I need to delete the apps from my computer, but I have to log in to do that. I'm losing it

If you've set your Creative Cloud install location to an external drive but apps keep installing to /Applications anyway — or your apps show as "not installed" even though they're sitting right there on your external — this fix is for you.

The Root Cause

CC stores your install location preference in a file named after your account ID. But the ID in that filename doesn't always match the ID CC actually uses when performing installs. When they don't match, CC can't find the location override and falls back to /Applications.

Step 1 — Find your prefs file ID

In Terminal, run:

bash

ls ~/Library/Application\ Support/Adobe/OOBE/ | grep accc.apps

You'll see something like:

com.adobe.accc.apps.B1DF1E73677EA3990A495FDB.prefs

That string between apps. and .prefs is your prefs ID. Copy it.

Step 2 — Find your install identity ID

Run:

bash

ls ~/Library/Application\ Support/Adobe/OOBE/com.adobe.accc.apps/products/

You'll see one or two folders like:

591C2B224CC5FEE40A746C14@AdobeID
B1E01E73677EA3990A495FDB@0d945c8261a5b4a4495fd0.e

The u/AdobeID one is your personal Adobe account. The other long one is your work/enterprise account. Copy the one that matches your account — the full string including everything after the @.

Step 3 — Compare them

If your prefs ID from Step 1 doesn't exactly match the folder name from Step 2, that's your problem. In our case:

• Prefs file: B1DF1E73677EA3990A495FDB
• Products folder: B1E01E73677EA3990A495FDB@0d945c8261a5b4a4495fd0.e

Different. CC is writing the install location to the wrong identity.

Step 4 — Copy the prefs file to the correct identity

Run this, replacing the IDs with your own from Steps 1 and 2:

bash

cp ~/Library/Application\ Support/Adobe/OOBE/com.adobe.accc.apps.PREFS_ID.prefs \
   ~/Library/Application\ Support/Adobe/OOBE/"com.adobe.accc.apps.PRODUCTS_ID.prefs"

In our case that was:

bash

cp ~/Library/Application\ Support/Adobe/OOBE/com.adobe.accc.apps.B1DF1E73677EA3990A495FDB.prefs \
   ~/Library/Application\ Support/Adobe/OOBE/"com.adobe.accc.apps.B1E01E73677EA3990A495FDB@0d945c8261a5b4a4495fd0.e.prefs"

Step 5 — Restart CC Desktop

Fully quit CC Desktop — right-click the menubar icon and choose Quit, don't just close the window. Then reopen it and verify your install location is still set correctly under Preferences → Apps.

Step 6 — For stubborn apps (especially InDesign)

Some apps, InDesign in particular, have cached install path state that survives the prefs fix. If an app still installs to the wrong location:

1. Let it install to /Applications
2. Uninstall it from CC Desktop
3. Reinstall — it should now land on your external drive

Bonus tip

Make sure your external drive is mounted before opening CC Desktop, otherwise it'll fall back to /Applications every time regardless of this fix.

Wondering if creators are attending Adobe Summit this week? Who should I follow?

Why people became okay with it?

When I open a some PDF documents that I've downloaded, they open just fine when still in the "downloads" folder. But when I move them to a different folder, it fails to open and a message pops up that says ""There was an error while opening this document. The path does not exist."