Ripped bag/bad mangoes/broken eggs—how to rate?
I ordered 19 small items (about 2 miles away) from Sprouts for $90 and tipped $18 since I’m on a 2nd-floor walk-up.
When the shopper delivered, one paper bag had ripped, which caused damage: mandarin oranges split open, sushi spilled and was flipped with fillings coming out, and three eggs broke. Another item (mangoes) was overripe and bruised.
The store only used paper bags, but I’m wondering if shoppers usually have sturdier or backup bags to prevent this, especially for someone experienced (she’s a “diamond shopper”)
The store already refunded the eggs and mangoes. Sushi was edible so I didn’t report it, but I’m unsure how to rate this. I don’t want to hurt her income, but the level of damage feels below 5-star service. Thoughts?