u/Few-Plane-5543

Package Shipped from South Carolina to Omaha Nebraska. It decided to take a COST SAVINGS detour and have a stop over in Minnesota

Moving Through Network

Arrived at USPS Regional Facility

OMAHA NE DISTRIBUTION CENTER 

May 10, 2026, 9:42 am

 

In Transit to Next Facility

May 10, 2026, 6:01 am

Departed USPS Facility

SAINT PAUL, MN 55131 

May 10, 2026, 2:42 am

Arrived at USPS Facility

SAINT PAUL, MN 55131 

May 9, 2026, 8:34 pm

Arrived at USPS Regional Facility

SAINT PAUL MN DISTRIBUTION CENTER 

May 9, 2026, 1:24 pm

Departed USPS Regional Facility

DULUTH MN DISTRIBUTION CENTER 

May 9, 2026, 10:40 am

Arrived at USPS Regional Facility

DULUTH MN DISTRIBUTION CENTER 

May 8, 2026, 11:50 pm

In Transit to Next Facility

May 8, 2026

Arrived at USPS Regional Facility

OMAHA NE DISTRIBUTION CENTER 

May 7, 2026, 12:16 pm

In Transit to Next Facility

May 7, 2026, 7:09 am

In Transit to Next Facility

May 7, 2026, 5:25 am

Departed USPS Regional Facility

ST LOUIS MO PACKAGE SORTING CENTER 

May 6, 2026, 5:32 pm

Arrived at USPS Regional Facility

ST LOUIS MO PACKAGE SORTING CENTER 

May 6, 2026, 1:22 pm

In Transit to Next Facility

May 6, 2026, 2:03 am

Departed USPS Facility

GASTONIA, NC 28054 

May 6, 2026, 12:18 am

Arrived at USPS Regional Origin Facility

CHARLOTTE NC DISTRIBUTION CENTER 

May 5, 2026, 7:17 pm

USPS picked up item

SPARTANBURG, SC 29303 

May 4, 2026, 2:31 pm

Shipping Label Created, USPS Awaiting Item

SPARTANBURG, SC 29303 

May 4, 2026, 6:31 am

I’m reporting a serious issue with the CareLink Connect app. The app refuses to run and says my phone is “rooted or jailbroken.” This is not true. My phone is completely stock and unmodified. It passes Play Integrity and SafetyNet. I’m a developer and use standard Android developer mode, which does not root or alter the OS.

Every other diabetes‑related medical app works on this same device with zero problems. Dexcom Follow works. Libre LinkUp works. Eversense works. Omnipod works. Even Medtronic’s own pump apps work. CareLink Connect is the only app that blocks access.

This is a software defect in Medtronic’s detection logic. It incorrectly flags normal phones as modified and prevents caregivers from following glucose data. That creates a real safety issue. If someone relies on a follower for alerts, this lockout can put them at risk.

I’ve filed a report with the FDA because this is not acceptable for a medical device app. Medtronic needs to fix the false “modified device” detection so caregivers can reliably monitor users.

If anyone else is seeing this, speak up. The more reports, the faster they fix it.

I’m reporting a serious issue with the CareLink Connect app. The app refuses to run and says my phone is “rooted or jailbroken.” This is not true. My phone is completely stock and unmodified. It passes Play Integrity and SafetyNet. I’m a developer and use standard Android developer mode, which does not root or alter the OS.

Every other diabetes‑related medical app works on this same device with zero problems. Dexcom Follow works. Libre LinkUp works. Eversense works. Omnipod works. Even Medtronic’s own pump apps work. CareLink Connect is the only app that blocks access.

This is a software defect in Medtronic’s detection logic. It incorrectly flags normal phones as modified and prevents caregivers from following glucose data. That creates a real safety issue. If someone relies on a follower for alerts, this lockout can put them at risk.

I’ve filed a report with the FDA because this is not acceptable for a medical device app. Medtronic needs to fix the false “modified device” detection so caregivers can reliably monitor users.

If anyone else is seeing this, speak up. The more reports, the faster they fix it.