r/xero

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Hi Reddit,

Join us for an Ask Me Anything (AMA) session hosted by Martine Hoosen – Founder of The Bookkeeper's Academy, a bookkeeper and registered BAS agent, and a member of the Xero Partner Advisory Council here in Australia. Martine works with small businesses, accountants and bookkeepers every day to help them run payroll and stay on top of super.

With Payday Super coming in on 1 July 2026, we know there are a lot of “OK, but what does this actually mean for me?” questions.

On Wednesday 20 May at 12pm AEST, Martine will be here in this thread as u/XeroGlobal, supported by the Xero team, for a live AMA on:

• What Payday Super is and what’s changing
• What it means for your cash flow and pay runs
• How Xero Payroll and Auto Super can help you manage Payday Super

Who this AMA is for:

• Small business employers using (or considering) Xero Payroll
• Accountants and bookkeepers supporting clients through Payday Super
• Anyone who wants Payday Super explained in plain English

How it works:

• Drop your questions in the comments below any time from now
• Martine will be here live from 12–1pm AEST on Wednesday 20 May answering as many as she can!

A few ground rules:

• Martine can share general bookkeeping and payroll guidance, but this AMA isn’t a substitute for personalised tax, legal or financial advice
• We can’t look at or access individual Xero organisations or files here - please contact Xero Support if you need assistance
• We’ll never ask for your login details or sensitive personal information
• Please follow the usual r/XeroOfficial rules and keep things respectful

Bring your curly Payday Super, Xero Payroll and Auto Super questions — the goal is for you to leave this AMA feeling more prepared and confident before the changes kick in.

Thanks,
The Xero team

Xero had been responding veryslowly, if at all, the last 24 hours. How can they justify a price increase when they can't even give us guranteed accesd.

Just had a price increase on the Comprehensive plan. Really don't appreciate the rate hike wth nothing to show for it.

I suggest anyone else in the same shoes open a support request - that way they at least know there is resistance/annoyance regarding these incremental increases

Looking for a structured certification or training course specifically covering VAT/GST setup and management in Xero for Australia and New Zealand.

Xero has its own learning platform (Xero Central / Xero U), but I'm not sure if there's a dedicated VAT/GST course for AU/NZ regions, and whether it's free or paid.

Has anyone completed such a course? Would appreciate if you could share:

• The course name and where to find it
• Whether it's free or has a cost
• If it's worth doing for practical day-to-day Xero use

Any other recommendations for learning AU/NZ GST handling in Xero are also welcome.

Someone or something has b0rked Xero again here in NZ, not sure about other locations. Has anyone tried turning it off and turning it back on again?

EDIT: 11:10am NZST - Investigating - We are aware our customers trying to load pages in Xero are experiencing errors. Our team is investigating this with urgency.

I feel like often it will reconcile invoices to bank transactions with wrong dates or invoice numbers

Much has been discussed in the past that Xero does not allow a posting date for bills that is separate from the invoice date. Despite this being fundamental to accrual accounting, Xero has said that they have no plans to implement this.

I only have experience with Xero, not QBO or any other accounting software. Is Xero the only accounting software with this impairment? Or is it widespread?

Hi 👋

Beginner here, planning to start freelancing in bookkeeping.

Which has more job opportunities?

Xero or QuickBooks Online (QBO)?

Thanks 🙏

Hi everyone,

I run an international Shopify clothing brand through a US LLC and I’m trying to optimize my accounting workflow with Xero, Hubdoc and A2X.

We sell through Shopify Payments, mainly with USD payouts, but we also have international currencies, refunds, gift cards, shipping fees, Shopify fees, suppliers in China, Chinese freelancers, warehouse fees and fulfillment costs.

I want to automate as much as possible: invoice imports, supplier bills, Shopify payout reconciliation, bank matching, document organization, and avoid manual coding/duplicate entries.

For those using Shopify + Xero + Hubdoc + A2X, what is the cleanest setup and workflow?

Any tips on:
- Best A2X configuration
- Hubdoc organization
- Xero chart of accounts
- Bank reconciliation process
- Avoiding duplicates
- Weekly/monthly routines to keep everything clean

Looking for a simple, scalable workflow that saves time and stays clean as order volume grows.

Thanks.

That's all. Quit your vibe code bullshit and price gouging and get back to making a workable service please.

I'm tired of phishing emails (for years) and downtime, plus price increases for no reason. Sub par features.

Any suggestions on other alternatives? I'm in New Zealand and it has to work with IRD.

Also any suggestions on when to transition? Should I wait for the fiscal year to end?

Thanks in advance, fellow Xero users.

... but they increased the price

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I'm due to launch my new Agency Business in the UK at the beginning of June. At the beginning it will be me solo.

My business will be small scale to begin but I have ambitious hopes and the business should hopefully grow and grow.

Would anyone know or recommend the best Accounts system that I could use? Another individual recommended Xero to me.

Thanks, any guidance is really appreciated

I am a bookkeeper and I have a new client using Xero. They are a small consulting firm. When they receive invoice payments via ACH, there is a transaction fee taken out. Xero allows me to reconcile the payment to the invoice, but it shows that a small portion of the invoice is not paid. How do I code that to Bank Fees?

Hi,

I linked my new bank accounts yesterday expecting to see the opening balance transactions pull through, but they haven't done so as yet. I have given it 24 hours, some transactions have pulled through but not everything.

Sage 200 fanboy here so this is a new world to me.

Anyone else run into this? When I record a grain sale deposit, I know two things: the total dollar amount that hit my account, and the quantity sold (bushels, tons, etc.). What I need for the books is the price per unit.

Xero's Receive Money screen makes you enter unit price manually — there's no way to input the total and quantity and have it work backwards to give you the unit price. So every entry requires me to pull out a calculator first, then plug in the result - sometimes to the 4th decimal place to get the pennies to match the deposit. More steps, more chances for a rounding error.

The fix seems simple: let users enter the line total and quantity, and auto-calculate unit price as Amount ÷ Quantity. A toggle, a right-click option, anything really.

This would be a big help for anyone in ag (grain, livestock) or any commodity business where the settlement check is the known number and the per-unit price is derived from it.

Have upvoted it on the Xero community board if anyone wants to add their vote. Would love to know if others have found a workaround in the meantime.

The downtime to Xero has become so bad, they actually disabled/removed the past uptime graphs/bars that let you see that their service is often having issues.

Now you can only view the 'current' status as well as any "pinned" downtime or incident that they have not currently closed. By comparison, other company's Atlassian Statuspages almost universally show past historical information.

Someone please recommend me training videos for Xero.I want to train myself properly for it.I don't think the materials for training in their website work that much for me.Sl can someone please suggest something better for the training?

Thanks in advance!