r/ooma

Please help a tech-challenged GenXer out! I'm not sure if what I want is possible, and I'm confused by the array of choices on the Ooma site.

What I'd like is a single line/phone number to which I can connect two corded phones. (Vintage 2500s, or maybe one rotary 500 and one 2500.)

Basically, I want something like a 1980s home phone setup. Is this possible with Ooma?

The current arrangement is such that the router is not in a room where I would want a phone. I'd like one in a separate room downstairs, and one upstairs. Is this possible? If so, what gadgets, Ooma or otherwise, would I need to buy to make this happen?

The house's wall outlets for phone have apparently been removed, btw.

Also, is there an option just to have NO voicemail--just endless ringing (or at least 10-ish rings.)

Thanks for any help.

If I try to call any phone number served by Comcast/Xfinity VOIP service from my Ooma residential service, I get a message stating the the number is protected by SPAM call filtering, and I need to push two numbers for the call to go through. For a while, pushing the two numbers did result in the call going through, but now all I can do is reach the voicemail of the person I am trying to call. I tried to contact Comcast about the problem, Comcast rep refused to do anything about the problem, insisting that every Comcast customer that I ever want to call needs to contact Comcast separately and ask them to fix the problem. Ooma's tech support wasn't much better. I have called them about 8 times about the problem over the past few months, but it hasn't been fixed. I have had a few confused messages from them about them changing my caller ID, but nothing helpful. The last time I spoke wiht someone at Ooma, after being placed on several long holds, I was told that my case would be escalated. Does anyone here have any idea what is causing this problem or what I could possibly do to fix it? Are there any better alternates to Ooma VOIP residential service?

Thank You

Larry

I'm guessing not, but it would sure be helpful.

I've had Ooma for quite a few years, but the last two, they've tried a scam. They give a free upgrade from Base to Premier for a couple months without your knowledge or consent. After the free trial period is over, they start charging $10 / month. It might be 6 months before you become suspicious of the charge. When you call, they will happily switch it back but keep most of the money. The next year, they repeat the process again.

I'm not sure why Ooma has not made any mention of this anywhere but as of January 1, 2026, Nomorobo is not supported on landlines and VOIP services.

See Nomorobo Landline Update – Service Ending January 1, 2026 | Stay Protected on Mobile

Call blocking preferences still has an option for how to treat "suspected spammers powered by Nomorobo". So, this option is worthless now.

In addition, Ooma has also changed the levels of call blocking and the options in the call blocking preferences, but their documentation still shows the original slider and options.

I am looking for a telephone solution for my kiddo that isn’t a cell phone.
I think what I want to do may work but I need some clarification from those that know Ooma.
My router is in a coat closet that a phone just would make sense in (wireless signal is great throughout the house, no issues) so I want to set up the Ooma via Ethernet and then use a Bluetooth phone (it’s like a vintage handset phone but has no cord and only works as a bluetooth handset) for her to use as the receiver.
Is this possible? Or do I need to have one device connect to the Ooma direct and then the Bluetooth as a separate headset?
Thanks!

I thought Ooma can replace our expensive Xfinity for our business. Got a quote from a rep after talking to them in an Expo, $319.78 for two locations with 60 day trial and no equipment fee. Sounds great, so I signed up. July 13 2025 as installation date, only one location barely works (phone is fine only for a corner of the building, won't reach the rest as their signal too weak). The other location did not work, no signal. Returned the equipment for that location, only kept one set for the one that barely work because they "promised" a new version of the internet hub with better coverage and speed around Oct of 2025. Before end of July 2025, got hit with a charge of $354.98 (more than quoted price for both locations). Sent in the request to adjust the fee and get refund to the rep, no answer. Sent it to Support, no answer. We decided to cancel, sent in cancellation to Support and we should have checked if that worked but long story short, they continue to charge our CC for the full $354.98 amount for months. When I discovered these charges, we closed the CC and filed for dispute. That gets their attention, and someone called this week to get new CC info. I explained to the rep why I need to get refund and also to cancel it. Their support said that they won't cancel until all charges are paid in full. But they are wrong, and not what we receive nor agreed to. Doesn't matter, no pay? no cancel, and we will report you to collection. Does anyone here know how to get proper help from this fraudulent practice here?

This is the white and silver grandfathered hub. With my attached cordless phone I can make/receive calls and leave messages, and listen to them on the ooma app, however the hub itself doesn't work in so far as nothing happens when I press the message button. The message blinking light doesn't work I don't get a dial tone on the hub itself when I press line 1. I've powered it down and back up. Is there something else than might work like accessing it with my PC and doing something in settings?

Edit: I'm not sure how to access settings. http://setup.ooma.com doesn't work, neither does http://172.27.35.1. Nor can I get to with its internal I.P. address on my network. I have an Xfinity cable modem and an Eero 6+ router.

I recently changed my cable modem from my own Arris surfboard S33 to the Xfinity modem, so I wonder if that had anything to do with the issue. I'm thinking it's more of a hub hardware thing, since I still have my ooma phone number working through it.

Edit 2: The hub lights do blink off and on when I plug it back in while it's setting up, but then don't light up after that when pressed.