r/ZiplyFiber

Hi all — I have 2 Gbps fiber service to my ONT and would like to connect my router via fiber rather than Cat6/Ethernet.

Does Ziply support a fiber handoff from the ONT for 2 Gbps or 5 Gbps plans? I know this is available on 10 Gbps, but I’m hoping to avoid using a copper Ethernet SFP on my router.

Happy to pay an extra charge.

On fri AM, large parts of Harbor Pointe, WA fiber was taken out. called my neighbor and they said they were out. So, called ziply and got 'Steve' (likely from Philippines ). I kept telling him that there was a street-wide or bigger outage in our area. To which he said that he would send someone to my house to look at the problem. I explained that I had networking experience including Linux code ( did not want to bother telling him that I wrote code for NSA ). He still said that he would send someone over.
So, walked down to end of street where they were digging (adding fiber for comcast). Talk to them and they told me that they had cut someones fiber and they were trying to figure out whose. I told them that it was Zipleys. Site boss placed a call and while we continued to talk, I got a text informing me that there might be a site outage in this area and it would be back up by 7:21. I later watched these comcast sub-contractors up and leave and nothing there.

So, on sat, I confirmed waiting for Zipley guy to show up. NOTHING. Not even a TEXT or email saying, oh, we are sorry.
On Sunday early eve, my wife called, got the run around and then she demanded to talk to a manager (mark). She placed the call with 2 min into the avs game and she got off the line when the score was 8 to 6 i.e. in last 2 minute or so. It was ove 2.5 hrs on the phone getting the run around. In the end, they said that zipley would open in the AM and someone would call at 8 am.
Still nothing.

BUT IT CONTINUES.

Did a dog walk into multiple neighborhoods and talked to ppl outside any found out that they are also down and getting nowhere with calling into zipley. But during that walk,
went by the site where I KNEW that it was broken and a 2 man sub-contractor is in there digging. The crew that broke was 6 men with trenching tools, while these 2 are going SLOW.

We were lied to our faces about EVERYTHING. Ziply/BCE is making Trump look honest.

John, other then IPv6, you and your guys have been GREAT over the previous 4 years. When we re-lo here from Colorado, we had only comcast and century link. Both those 2 had earned their reputation as being the 2 worst telco companies in USA. Online I had seen numerous Canadians claiming that BCE was WORSE then either of them. Did not believe them. Until now.

So, my question is, to the ex-ziply folks and some of you ziply folks, who has decent high-speed connection in Mukilteo/Everett area? For where we are t-mobile and verizon are 1 bar, so nope. Has Comcast or Century Link (apparently quantum fiber as they are rebranding due to being so bad ) cleaned up their act? Interesting that Comcast is running major fiber in our area.

Right now, am looking at putting starlink in our home while neighbor will get either comcast/quantum and if we have outages we will share the link.

I know that a number of mukilteo ppl are angry about this and they will want to know if any others are even just better then today's ziply.

Bussness internet in Everett and home internet in Mukilteo keep going off line this morning. anyone else having the same issue?

I'm moving to a new house, the builder has informed my Ziply is available (a number of the neighbors already have Ziply service also).

But I can't get Ziply to show the new house as in service area.

I have been told by a few of the phone reps that it takes an engineer going out and verifying it, and that they would call me in a day or two after they do that. Nothing.

Comcast on the other hand has driven up to the house multiple times and offered service.

Anyone got some advice to get Ziply reps to actually follow through?

I just got set up with the lower price of $70 for the 2 gig service last month, but now the website is showing $75? Some of the broadband nutrition labels aren't reflecting the correct information either. Went into my account today to see that it's an introductory rate when I was told that it wasn't. It originally said it wasn't an introductory rate on the broadband label in the account portal and in the app. I have paperless and ACH autopay set up. What's going on?

Is this normal? It was supposed to be turned back on last night by 7pm, but it's still off 48 hours later. Ziply workers are still there as of today.

I've been trying to start a chat on ziplyfiber.com all day and it just keeps showing a spinner. Is it down?

https://preview.redd.it/xmnar0q7sszg1.png?width=2803&format=png&auto=webp&s=db9a952ca3765931e765139c756d424e1a13650f

I just got the new WiFi 7 HB810 installed today because there was a bad dead zone in my living room and this router was supposed to help with that but it’s seems to have gotten worse my apartment is not big at all and I’m wondering if I should get a WiFi extender for the living room honestly I’m not sure what I should do

My service has been having issues and finally just crapped out about a week ago. They couldn’t send someone out til today (oly wa) I got a confirmation message which I confirmed today and it said they’d contact when on the way. The quote was 8am-12pm it’s already 11 what are the odds they just don’t show up? The phone number doesn’t even ring for ziply support lol. This company sucks.

I have ziply 2.5 gig service...

it keeps resetting to 1 gig service...

I've been in chat with customer service who requested a modem reboot....

I have my own router (5 gig in 4 2.5 gig out)...

I reset modem it went back to 2.5 gig service...

this was two days ago, I randomly tested the speed again, it was 1 gig...

I rebooted the modem, 2.5 gig service returned...

I did another speed test 5 minutes later and it is now 1 gig service...

My Question:

has this happened to anyone else?

I am seeing ~28Mbps download speed. I have 100/100. Anyone else in the vicinity seeing the same?

It's not the fact the internet went out (it happens - even when you think you're getting the best). But the customer service for this company is GARBAGE. You can't tell people "It will be restored by 7pm tonight" then go dark for an entire weekend.

This isn't 2008 - TONS of people work from home now. At the very least, ziply needs to inform their customers what is going on/a timeline of some sort so that they can at least make other plans in the meantime. Totally unacceptable to go without internet for over 3 days and not be given any notice as to what happened or when it will be fixed.

When a company messes up so badly, they got me wishing I was still stuck with Comcast - that's a MAJOR issue.

They canceled without telling me and are not fixing my Internet saying they can do it remotely now when they couldn’t do it all week. But yet it’s still not working. Why are you guys so bad at customer support