r/UKISP

Image 1 — Full Fibre pre install check issues
Image 2 — Full Fibre pre install check issues
▲ 3 r/UKISP

Full Fibre pre install check issues

I'm looking for some advice and hoping this is the best place for it.

I've recently moved house and started a house move with my existing provider Vodafone. They sent open reach round for the pre check and rather than taking the plans for the cabling a very short route across the pavement to my lounge, they plan to take it 20m down the street to a bedroom.

I've had several discussions with Vodafone and they claim there is nothing they can do to change open reach plans.

So I shopped around and found hyperoptic also service the area, signed up with them, spoke to them explained the situation and they assured me the engineer would knock or call so I can show them which property is mine. Well, the engineer turned up and has done the exactly the same thing. Hyperoptic have told me that all I can do now is wait until the 3rd party has come to dig up the street and then, when the installation engineer comes I can tell them I don't want it going in my bedroom.

The biggest confusion with all of this, is that there is already several fibre cables coming out of the exact point I want them to take it.

I'm at my wits end with this, both Vodafone and hyperoptic are telling me the exact same thing and not listening when I explained that my property is roughly 3m away from the box in the pavement.

Does anyone have any advice on this sort of situation? Pics show my property with a hyperoptic box already attached to it, plus the planned route they've taken. Open reach estimated work will not start til 12th June.

u/over_theford — 4 hours ago
▲ 5 r/UKISP

BT Business activated broadband but no internet connection on existing router

I will try to explain this as clearly as possible, as it's potentially a little confusing. I've been a BT Business broadband customer since 2021. I've used my own ASUS router which has always worked fine.

Due to someone else cancelling all of my BT services last week (I won't go into this; there's a complaint with BT), I had to place a new order.

The complaints team at BT expedited the order, and Open Reach switched us back on today. In my house, I currently have the ASUS router (turned back on; it's powered by the wall socket, and an ethernet cable goes into the white box on the wall). The lights are all white, as they were before when everything was working, but I'm assuming that there's a new network name (or something) and I don't know how to make it work! I can't see any new networks, only the ones I had before which can't connect.

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u/anonymouslavachicken — 7 hours ago
▲ 5 r/UKISP

Sky Gigafast set up yesterday, the speed is below the guaranteed minimum

Hey everyone,

I had Sky Gigafast installed yesterday – engineer came out and set up a new ONT, and I’m currently using the standard Sky Hub router as they didn’t give me an upgrade...

Since then, my speeds have been really inconsistent and nowhere near the guaranteed minimum download speed of 600 Mbps.

- Over WiFi (Ookla on my phone): around 250–280 Mbps

- Direct Ethernet from ONT to my laptop: 67.7 Mbps download / 108.5 Mbps upload

What’s confusing is that my Sky account shows the speed to the hub as 680 Mbps.

I’ve already contacted Sky earlier and they’ve offered to send an engineer next week, but I’m wondering what would the engineer actually be able to fix in this situation?

I’m considering getting a third-party router, but before going down that route I want to confirm the ONT is delivering the correct speeds.

Has anyone experienced something similar or have any advice?

Update: Thanks for your contributions, it may well be that Sky isn’t at fault and my devices need to be upgraded! Thanks to everyone who supported.

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u/Soh4 — 2 days ago
▲ 2 r/UKISP

BT Full Fibre, I have Some Questions?

How much does it cost to get an engineer out?

What are the bonuses of having full fibre?

What are the drawbacks?

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u/CB-Milburn — 2 days ago
▲ 1 r/UKISP

IDNet New consumer

Does anyone know if there's a way I can get my absolute optimal latency with IDNet?

On a previous ISP I was seeing a ping of 6-7ms from South Yorkshire to London DCs, then something changed and I never saw my ping lower than 9ms or even 12ms. For cloud gaming this is noticeable and I use cloud gaming A LOT...

I know this small difference in ping sounds ridiculous to most, but I have my reasons haha

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u/Benjamin0829 — 15 hours ago
▲ 1 r/UKISP

Router recommendations for Sky fibre

Hey all, I'm on Sky full fibre 900Mb and I'm finding that the supplied router is a bit crap, to be blunt. The wired connection is fine, but the WiFi is....weird. Regularly apps on my phone will absolutely refuse to start up until I disable wifi, but then as soon as they've started, I can re-enable the wifi and it works fine, so it seems to me like there's a failure to "handshake" going on. (There are also other issues but that's the main one.) This doesn't happen with my phone on any other wifi connection, and it happens even if I'm right next to the router, so I'm inclined to believe the router is at fault here.

So can anyone recommend a good router that meets the following criteria?

-Will work with a Sky 900Mb connection
-Strong Wifi
-Not extortionately expensive
-Available in the UK (obviously!)

Also before anyone says "Sky are crap, choose a better ISP" - yep, agreed, but I'm locked into contract for another 18 months. Once I can leave without incurring exit costs, I will.

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u/Ashpolt — 3 days ago
▲ 0 r/UKISP

Virgin Media rep here, happy to help anyone looking for a better broadband deal

Hey guys, recently started working as a Virgin Media rep and thought I’d make myself useful on here.

I know the reputation. Virgin is great until that 2 year mark hits and the price jumps. I get it, I hear it every day.

If you’re coming to the end of your contract, moving house, or just feel like you’re overpaying, drop me a message. I can check what deals are actually available to you right now, give you honest advice on whether it’s worth switching, and if Virgin genuinely isn’t the best option for your situation I’ll tell you that too.

Can help with broadband, TV packages and SIM cards. No scripts, no pressure, just a straight conversation.

Feel free to DM me.​​​​​​​​​​​​​​​​

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u/Bruxo2021 — 2 days ago
▲ 3 r/UKISP+1 crossposts

New Fritz!Box 7530 AX

Hi,

I have bought a new (Zen Supplied) 7530 AX router from a well known auction site.

I have plugged in it and connected it to my FTTC line.

The router works (it syncs with Zen) and I can log into the web interface and my devices can connect over WiFi.

It did not require me to enter my Zen account details and I can view webpages (google) over the IPv4 connection.

The router will not connect to Zen's IPv6 Connection.(See Pic 1)

This is what I see when I run diagnostics (see Pic 2)

Pic 3 is the event log.

Any ideas why I can't connect to IPv6?

Do I need to change any settings?

Also, despite being able to view webpages, my email client will not connect and retrieve emails.

What I am trying to do is replace my current suppliedFritz!Box 7530 with the new 7530 AX as my main router, and connect the 7530 as a mesh repeater over WiFi.

Any ideas what I am doing wrong? Is there an idiots guide anywhere to achieve what I want with everything working as before when I only had the 7530?

u/WormFoodODP — 4 days ago
▲ 9 r/UKISP

Line taken over

I've had 5 emails and letters from EE saying someone wants to take over my line since January. After every email I've phoned to tell them I'm not moving house and have no intentions of leaving my contract. Well... late on Wednesday night at bang on midnight the internet went out, went to bed and woke up on Thursday morning and still no internet just a solid orange light.

I phoned up EE who said they had no record of broadband on my account and that the service had been terminated despite my numerous phone calls to not cancel it. I had to sign up to a new contract and according to their system i have no fibre installed at my address (I've had fibre installed for 6 years and was on a 500mbps package) and was advised they may have to send an engineer out to install the fibre line and ONT. They sent me a 4G router out to tide me over in the meantime.

This is where the weird thing comes in, Friday night the internet came back on, but it's now at 74mbps not at 500 which i am paying for. This change in speed leads me to think i'm on someone else's plan and they're paying the bill.

I'm not sure how this 'slamming' scam works, surely they're the ones footing the bill, what do they get out of it? One request could indicate someone has entered the wrong address, but 5 requests?

According to one advisor i spoke to they could see there was a transfer request for moving the line over from EE to BT. Because BT and EE are the same company i asked if he could get a name for me, he then looked into it and told me it was very strange because the transfer didn't have a name on it.

u/theoverseer5 — 4 days ago
▲ 1 r/UKISP+1 crossposts

ONT placement

I am trying to see where the best place for a new Fibre (FTTP) installation.

How far can the ONT be placed from the cable entry point?

Can the fibre come in where the Red line is and the ONT be placed where the Black line is? (See photos 1 and 2)

Can the fibre between the entry point and the ONT go round the corner behind radiator pipes? (See photo 3)

TIA

u/WormFoodODP — 5 days ago
▲ 0 r/UKISP

Switching from Virgin Media to Zen

Hi all! My wife and I are moving into a new house. The house broadband is currently provided by Virgin Media and their socket is installed in one of the rooms. We would like to switch to Zen - which I think would require an Openreach ONT. I’m minded to avoid drilling any more holes in the house so I was wondering if you think is possible to repurpose the ones used by Virgin Media?

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u/wilde_teddy — 4 days ago
▲ 0 r/UKISP

Stremio Torrents on TalkTalk

I've got a new Google TV which I've installed Stremio on with a torrent add-on. Nothing plays, even torrents with a high number of seeders.

Does TalkTalk block anything? Are there any settings I need to open on the router or on online safety settings?

This is the first time on TalkTalk, but also a new TV.

reddit.com
u/RagerRambo — 6 days ago