Sky Gigafast set up yesterday, the speed is below the guaranteed minimum
Hey everyone,
I had Sky Gigafast installed yesterday – engineer came out and set up a new ONT, and I’m currently using the standard Sky Hub router as they didn’t give me an upgrade...
Since then, my speeds have been really inconsistent and nowhere near the guaranteed minimum download speed of 600 Mbps.
- Over WiFi (Ookla on my phone): around 250–280 Mbps
- Direct Ethernet from ONT to my laptop: 67.7 Mbps download / 108.5 Mbps upload
What’s confusing is that my Sky account shows the speed to the hub as 680 Mbps.
I’ve already contacted Sky earlier and they’ve offered to send an engineer next week, but I’m wondering what would the engineer actually be able to fix in this situation?
I’m considering getting a third-party router, but before going down that route I want to confirm the ONT is delivering the correct speeds.
Has anyone experienced something similar or have any advice?
Update: Thanks for your contributions, it may well be that Sky isn’t at fault and my devices need to be upgraded! Thanks to everyone who supported.