r/OneFormaOfficial

Hey everyone! 👋 

We want to start with this: we hear you, and we're sorry for the delays and uncertainty around MSPO issuance and payments. We know it's been stressful and we don't take that lightly. 

Here's what we want you to know: we now have a dedicated team working through every outstanding Karl Project payment case. Each inquiry is being reviewed and we are committed to following up with every single participant. 

📩 If you haven't been in touch yet, please reach out to us at karl_support@centific.com and our team will take it from there. 

One ask from us: if you've already contacted us, please hold off on sending follow-up emails for the same issue. We have your message and we are working on it - additional emails for the same case unintentionally push things back for everyone. We know it's hard to wait, and we truly appreciate your patience and trust while we work through this. 

You're in good hands. We're on it. 🙌 

Again I got project invitation but when I click the link it says you don’t have permission to access this job😩

Is there anyone here participating in (Centaurus Data Collection) ??

Also I'm looking for those specific names if u r here in this subreddit.

Thank you

Am I hired? Or whenever we submit application it is like this?

Hello Oneforma, I hope your team is doing well. I am writing to formally raise a serious concern regarding discrepancies in my task count, AHT capping, and compensation for Project MSPO 683/751 (English locale). I request a thorough review of this matter, as the current situation reflects a significant mismatch between the work completed and the payment received.

To explain the situation clearly, I completed a total of 350 tasks on this project. In the first batch, I completed 175 tasks. After that, there was a rework phase, during which I again worked on 175 tasks. Out of these 175 tasks in the rework batch, only 11 were originally assigned to me.

However, despite completing this full volume of work, I have only been compensated for approximately 70–75 tasks. This is a substantial discrepancy and does not reflect the actual work I performed. I am unable to understand how such a large portion of my completed work has not been accounted for.

From the data available to me, it also appears that my task time has been capped at 10 minutes. This is another major concern. The communicated Average Handling Time (AHT) for this project was clearly stated as 15–20 minutes. At no point was it mentioned that task time would be capped at 10 minutes or capped at all.

If any capping policy was to be applied, it should have been explicitly communicated in advance. Even in that case, the cap should logically align with the communicated AHT, meaning 20 minutes, not 10 minutes. Applying a lower cap without prior notice is inconsistent with the expectations set for contributors and directly impacts fair compensation.
It is important to highlight that many of the tasks in this project were highly complex. These were not simple or quick tasks. A significant number involved multiple speakers, often three to four, with overlapping dialogue, numerous short segments, and extensive tagging requirements. The work required repeatedly listening to small audio segments, sometimes as short as 0.1 seconds, adjusting audio intensity, and ensuring that every spoken element was accurately captured and aligned with the audio. The expectation was to produce precise, verbatim outputs, which naturally required additional time and attention.

I had already raised these concerns during the project through communication with project managers and by logging issues in the MSPO Tracker and via emails. I also observed that several other contributors had reported similar concerns. Unfortunately, these issues were not adequately addressed at the time.
For context, I am aware of another project (MSP 936) where tasks were fixed at 10 minutes, but those tasks were significantly easier and could be completed in 2–3 minutes. In that project, contributors were still compensated for the full duration. In contrast, for Project 683, which involved far more complex and time-consuming tasks, my recorded time has been reduced instead. This inconsistency raises concerns about fairness in how different projects are handled.
Additionally, I would like to refer to the screenshots I have already shared. These clearly show that between 24th March and 25th March, I completed 175 tasks under batch 2 (U-Label), related to English work categories. These correspond to the second batch of this project. The earlier 175 tasks from the first batch are no longer visible in the history due to system limitations that only display data for a limited time period. However, both batches together total 350 tasks, which should be verifiable from your internal records.

Based on my own tracking, I spent approximately 90 to 100 hours completing these 350 tasks. This reflects the actual effort and time invested in the project. The current compensation does not align with this level of work and appears significantly understated.

I also want to highlight that communication throughout this project has been extremely limited. There was no centralized communication channel such as a Teams or group channel. Instead, communication relied heavily on individual emails, where responses were inconsistent and often delayed. In many cases, messages were not responded to at all. This lack of clear and timely communication has directly contributed to the confusion and issues we are now facing.
Given all of the above, I formally request the following:

A complete verification of my total completed tasks, which should be 350 tasks (175 in the first batch and 175 in the revert batch).

A detailed review of why I have only been compensated for approximately 70–75 tasks.

Removal of the 10-minute cap, as it was never communicated as part of the project terms.

Recalculation of my compensation based on the actual time spent and the communicated AHT of 15–20 minutes.

Transparent sharing of task-level data and calculations used in determining my payment.

I would also like to state that if this issue is not resolved fairly and promptly, I will be compelled to escalate the matter further through external platforms such as Trustpilot, relevant freelancing protection bodies, and LinkedIn.
Lastly, I want to be transparent that this situation is causing significant stress for me. I have invested a considerable amount of time and effort into this project, and the current outcome is both financially and personally distressing. I kindly request that this issue be treated with urgency and resolved fairly.
I look forward to your prompt response and a clear resolution.

Regards,
Zeeshan Ali

Hey, I have been working as a Hindi Latin freelancer and till last night the tasks were available and now it's not available.

Is it normal or have they disabled my account? I mean I am able to login into my work portal but still I am confused about it. So what do you all think?