
Karl Project - Payment Issues Update & New Support System 🔔
Hey everyone! 👋
We want to start with this: we hear you, and we're sorry for the delays and uncertainty around MSPO issuance and payments. We know it's been stressful and we don't take that lightly.
Here's what we want you to know: we now have a dedicated team working through every outstanding Karl Project payment case. Each inquiry is being reviewed and we are committed to following up with every single participant.
📩 If you haven't been in touch yet, please reach out to us at karl_support@centific.com and our team will take it from there.
One ask from us: if you've already contacted us, please hold off on sending follow-up emails for the same issue. We have your message and we are working on it - additional emails for the same case unintentionally push things back for everyone. We know it's hard to wait, and we truly appreciate your patience and trust while we work through this.
You're in good hands. We're on it. 🙌