r/OctopusEnergy

Image 1 — My meter melted, what should I do…
Image 2 — My meter melted, what should I do…
🔥 Hot ▲ 180 r/ukelectricians+1 crossposts

My meter melted, what should I do…

Obviously I’ve been onto the power network as they had to come out and make the power source safe, and octopus are on their way now to refit the meter… but I’m curious if anyone knows what things I should be checking for during and after the re-installation?

The power network engineers did say a few things but it was mostly over my head..

I’ve lived here for about 12 years now with no issue… but I had an EV charger installed 6 months ago through octopus… and I’m curious if this was done incorrectly, how could I find out?

u/Alone-Importance-768 — 14 hours ago
Agile, 3-phase, 200A - I'm trying my best!

Agile, 3-phase, 200A - I'm trying my best!

There's been a lot of random suggestions here for those on Agile this weekend, but I'm just doing the standard stuff... heat pumps maxing out (unfortunately one is offline), cars charging, immersion on both tanks, running some extra PCs/tech. Mostly three-phase loads. Oh, and I'm not pestering the kids to turn the lights off! :)

I also shut off our solar generation, as it seemed pointless to export now, both negating the negative pricing and/or pushing more electricity into the grid they clearly don't want. Is anyone else doing this? I should look at automating it when the price <0 maybe.

It's a large house, and we're pretty high energy users as it is - but we recently renovated and went all out on heat pumps, plus lots of tech, so our base load is pretty high anyway but I'm trying to make the most of it today!

And before anyone talks about blowing fuses... we're on a three phase 200A supply, so no risk of that. Rarely do I wish I could pull more!

u/TimJethro — 14 hours ago

Nearly 4pm, how much did everyone use today?

Managed to get through about 50kWh so far, and will probably be closer to 55-57kWh by 4pm. Home assistant reckons we've got a bill of -£4 so far.

Turned off the solar panels to maximise import, battery charge/exported a few times, left my gaming PC running Elden Ring all day, both ovens on and door open (when I wasn't cooking in them), a few dryer loads, a few hot washing loads and drum clean, a dishwasher clean and a hot cycle of dishes. 600W fan heater running all day, and AC in heat mode all day. Currently 25 degrees in most of the house.

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u/JohnSpink123 — 12 hours ago
Image 1 — Disparity between weekly estimate vs. daily and monthly
Image 2 — Disparity between weekly estimate vs. daily and monthly
Image 3 — Disparity between weekly estimate vs. daily and monthly

Disparity between weekly estimate vs. daily and monthly

I've noticed that since the 1st of April (with the announced reduced tariff), the amount being charged on the weekly tab does not match what it says on the monthly or daily tab which do agree with each other.

For instance, on the weekly tab, it says that on Wednesday 1st April, I spent £2.20 but when I go to the daily, it says £1.88 which matches what it says on the monthly tab. The lower amounts correlate more to my usual charges based on my usage.

I'm wondering if anyone else has seen anything similar or how Octopus will calculate the monthly bill given the disparity.

u/reliablereindeer — 6 hours ago

Raw data export

I've been trying to find the raw data from my daily usage. Googling reveals i can get this as a .csv from the bottom of "My energy insights" page (which would be great). The app only has a usage tab with a textbox summary of my Electricity insights.

Thanks for any pointers

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u/_RustyBeard — 4 hours ago

Settings on VW app

I need to have my car charged to 100% for tomorrow's trip and I'm wondering if it is enough to set charging to 100% on Octopus app or do I also need to adjust charging level on VW app? There's an additional setting for charge level when charging at home - this will have to be changed too?

Sorry, first time charging to 100% since switching to IOG...

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u/VegetableChart8720 — 5 hours ago
Readings out by 3.5 hours

Readings out by 3.5 hours

since the clocks changed it appears my Intelligent tariff has been out by 3.5 hours, has anyone else experienced this before? all the usage spikes in the image are instances of the car charging and cross referencing with Ohme app are out by 3.5 hours.

I'm in work doing some admin on my break so I can't check the actual meter right now.

Additionally in my most recent bill I am missing multiple instances of the reduced tariff while car was charging (cross referenced with Ohme app). Does this happen to anyone else? should I be checking over the bill each month with a fine tooth comb?

I have emailed octopus, hopefully it gets resolved quickly and easily but wanted to see if there are others with similar experience that can put my mind at ease and/or advise how to proceed.

u/jackrsmith1989 — 16 hours ago

Joined Octo 5 days ago, how long until I can switch to Intelligent Go for me EV?

As title says. Went live on the 3rd and meter readings started showing yesterday.

Does the option to switch to intelligent go just appear on the apps *view tariff, change tariff* bit when available or do I need to do sumfink specific?

Thx 😎

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u/Base________________ — 17 hours ago

New OctopusCompare app is really buggy

Anyone else finding the new Octopus compare app really buggy and not loading the new times after a couple of refreshing tires after 4pm?

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u/Creative_Star_1248 — 11 hours ago

usage readings

has anyone else experienced problems with getting their usuage readings and how did you fix this. We haven’t received a reading in weeks and Octopus aren’t helping (they’ve just told us to delete and reinstall the app which hasn’t solved the issue)

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u/meaty-shlong — 19 hours ago
Sometimes agile outgoing is not the best option

Sometimes agile outgoing is not the best option

All last year I was on standard outgoing, 15p any time, but a few weeks ago switched to agile outgoing, which has been pretty good to be fair, but days like today, I am generating soo much, batteries are full and having to export for free, good problem to have I guess.

may have to switch back to standard outgoing as the sunnier days approach, although its now down to 12p, I can export 24/7 if needed at 12p.

anybody else looked into this ? exporting agile outgoing v standard outgoing ?

Last year I was charging to 100% cheap rate, discharged in the morning down to 10 or 20%, the sun comes out and charges the batteries back up, and I export thoroughout the day until the batteries drop to 2 - 5% ready for the next off peak charging cyle, the system was automatic, and accounted for less sunny days

Agile outgoing I find I am constantly having to have to look at the days, or next days rates, then decide at what times to ccharge and discharge, obvioulsy the 4 - 7 is always discharge, I think its likely the 10am - 4pm slots where I may loose out in the middle of summer

https://preview.redd.it/zi4y79lyldtg1.png?width=1490&format=png&auto=webp&s=a76624c8cf53d2b8b0830873bf0defcc47669264

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u/Electrical_Chard3255 — 12 hours ago
EV charging intelligent go

EV charging intelligent go

Had a load of issues setting up my 3 pin plug (temporary) charger and syncing Octopus with VW app but now have this 'schedule created' and the car is showing as charging.

I'm confused, I thought it would charge overnight but it's kicked in, is it because there's low price energy on Easter Sunday during the day?

u/NienNunb83 — 15 hours ago

2 for £8 Vue pass never sent after purchase

After following instructions and purchasing the 2 for £8 Vue pass via the octopus app, the code for redeeming the actual tickets was never sent to me (email or Google wallet). Can anyone advise? I had plans to go tomorrow

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u/Key_Stretch_8384 — 15 hours ago

Anyone use Agile with Solis Solar inverter

Using a Solis hybrid inverter with a battery, I wanted to switch to the flex tariff. But it is seems that it is non longer available and only option is agile. What are my options? My understanding is that The inverter allow charging/discharge only by time range.

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u/NZ_1975 — 18 hours ago
▲ 1 r/OctopusEnergy+1 crossposts

Help! What tariff should I be on ?

We have ASHP , 8 x panels PV , Battery 20 kw Storage , 6kw inverter , our home also has wet underfloor heating ,

We are on octopus cosy tariff at the moment , what would people suggest to move over to for the summer months ?

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u/Jolly-Escape5715 — 21 hours ago

IOG Import with Agile Export

Help with setup

Hi. I’ve been on IOG Import for a month and just been told by Octopus that my Agile Export tariff has been approved and active. I’m looking to set up the export settings to take advantage of exporting at peak times from my Powerwall.

I’ve looked into NetZero but their FAQ states the PW controls export not NZ, so it doesn’t seem to be useful for me, so will probably remove the NZ app. Are there alternatives to automate exporting with a PW and Agile Export?

The only other option I’m aware of is to manually create a custom rate plan with zone to cover IOG off peak, IOG peak and Agile peak, then set Agile peak to be favourable for exporting based on sell price.

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u/lardfacepiglet — 17 hours ago
Week