r/Nest

I own pretty much every iteration of the latest cameras, indoor, outdoor, flood, etc.

NONE of them seem designed to allow me to point it at the angle I need. Either the “neck” is too short so the head and base bang against each other preventing the angle I want, or the cable that powers the magnetic mount gets in the way of the angle I want for those cameras.

It’s madness… how are they THIS BAD at design.

I love how easy they are to set up and seem very reliable, but it’s useless if I can’t actually aim them where I want.

Maybe they just only test them in mansions but not real people’s homes?

So I bought a Google Nest Doorbell (wired), thinking it would be a simple upgrade. I had installed the original Nest wired doorbell years ago, and it was straightforward.

This time? Not even close.

The Gen 3 model was so difficult that I couldn’t install it myself. My son—who is very tech-savvy—struggled. Even the electrician I hired had trouble getting it set up correctly.

Eventually, it got installed. I will say, the wider field of view is nice. But at night? Honestly, it’s almost useless. The image is dark and too “deep,” and it’s very hard to make out faces or details. You can tell someone is there, but who it is or what they’re doing? Good luck.

The install ended up costing me about $265. The doorbell itself was around $140, plus the ongoing subscription fee. This was back in December 2025. It worked fine for a few months…

…and then yesterday—offline.

No response. Wouldn’t ring. Just dead.

So I contacted Google support.

At first, it’s the usual:
“Check Wi-Fi.”
“Restart it.”
“Check power.”

Fine. I go through everything.

Then we hit the loop.

“Can you perform a factory reset?”
“I can’t—it has no power or response.”

Repeat that several times.

Eventually, I escalate to “senior support.” I’m thinking, finally—someone who can actually help.

Nope.

Now it’s:
“You need to perform a factory reset.”

I check again—and surprise—there is a green light. So I tell them:
“Okay, it has power, but it’s still offline and doesn’t ring or respond.”

Their answer?

“You still need to perform a factory reset.”

Here’s the problem: to do that, I have to remove the doorbell from the mount—the exact part I couldn’t secure myself in the first place, which is why I paid an electrician.

So I explain:
“I had this professionally installed. I’m not comfortable removing it again.”

Their response:
“These are the required troubleshooting steps.”

I ask if they can send someone. No.
I ask to escalate further. “This is the highest level.”
I explain it’s powered but non-functional. Still no.

We go in circles for an hour.

At one point, they even suggest I “plug it into another power source.”

It’s a wired doorbell.

Finally, after all of that, they say:
“We can email you the steps, and you can perform the reset later.”

So that’s where I’m at now.

I spent:

• $265 on installation
• $140 on the device
• An hour arguing with support
• And I still have a doorbell that lights up but doesn’t work

To be fair, the senior support rep tried to be helpful. She was polite and professional. But she was clearly stuck following a script—no matter what I explained, the answer was always the same: we have to go through the steps.

I even explained the cost of reinstalling or getting help again. Her suggestion? “Have someone help you.”

That’s not always realistic. My son has his own family, work and doesn't live nearby. Not everyone has someone available to step in for this kind of thing. That’s something people should know before buying into these systems.

I’ve helped others in situations where they had no one with things I knew I could help. Now I’m on the other side of that—and it’s frustrating to realize how little flexibility there is.

At this point, I just want the replacement so I can sell it and be done with Google products.

Has anyone else gone through this level of support loop insanity?

Because wow.

Im wondering if ill face potential issues or barriers operating my google nest remotely in a different country.

Basically title..

Got Fiber internet and doorbell has been offline for a few days while we changed everything else. Went to set up the new WiFi on doorbell and it can’t find it. Admittedly it is old, 1st gen. Is this googles way of trying to get me to buy a new product?

Any ideas how I can get this back up and running? Used the troubleshooting advice and that went nowhere. Any ideas? Thanks

Yaar honestly itna frustrating hota hai jab main apne relatives ko IISER ke baare mein batata hoon aur woh turant poochte hain, oh accha! toh kaun si branch li tumne, CS li ya Mechanical? Bhai yeh engineering college hi nahi hai. IISER aur NISER pure science ke liye hain jahan Physics, Chemistry, Biology aur Maths ko depth mein padhate hain. Yahan ka goal machines ya software banana nahi hai, yahan ka goal yeh samajhna hai ki yeh duniya actually kaam kaise karti hai aur naye discoveries karna hai. Basically agar tumhe science pasand hai aur research mein interest hai toh IISER aur NISER tumhare liye hain. Engineering aur pure science dono alag alag paths hain, dono ka apna importance hai...

Since Yesterday My Google Battery Doorbell Always goes offline every hour. My WLAN is 2,4 GHz i dont know what could do.

Hi everyone

My parents changed their internet provider and I managed to get all their lights etc reconnected to the Nest app and Google Home, but the doorbell/camera just won't connect. Anyone got any ideas? Here's everything I've tried:

• Has been fully reset (multiple times, between each connection attempt). Reset is successful.
• Has been removed from Google Home and Google Next

Things I've tried:

• Standard process of adding to Google Nest.  Get either error code NC0003 or most frequently NC009
• Tried to connect it to a hotspot, won't connect or get NC009
• Tried to connect it to old router, won't connect or get. NC009
• Turned off 5ghz when connected to old router, but won't connect. NC009.
• Changed hotspot name to router name and turned on 'maximum capability.'  Your phone would not connect to my hotspot with the new name and password.  Tried with Mum's hotspot too.  Your phone wouldn't connect.
• 30s hold for reset
• Creating a new 'home' within Nest and adding it to that. NC009
• Tried to split router to 2.4 and 5Ghz, but it seems I can do that as it has an inbuilt(?) MPro mesh, which I'd need to turn off to change the ghz.
• WPS button/connection.