r/MyntraSucks

100k for a dirty pair of jeans

TL;DR: Myntra logistics lied about delivery status, ignored a government grievance docket, and admitted they can't schedule deliveries, leading to an unwanted cancellation of a ₹9k order.

So I just spent three days in a battle of attrition with Myntra logistics, and I’m sharing this so others don't waste their time.

The Setup: I ordered a pair of Nike Air Jordan 1s (₹8995). Since it was "Open Box Delivery," I had to be physically present to give the OTP after verifying the shoes.

The Problem: I work a shift from 2:00 PM to 12:00 AM. I proactively contacted Myntra support 6+ times to let them know I am only available for delivery BEFORE 2:00 PM.

The Service Failure Timeline:

Day 1: Delivery fails because of a vehicle breakdown. To cover their tracks, the Sholinganallur Hub (PAL_SNG) marks the status as "Open Box Verification Failed." (A total lie—no attempt was even made).

Day 2: Escalation Desk (a "Case Supervisor") tells me to wait 48 hours. I explain my 2 PM cutoff again. They ignore it, attempt delivery at 5:30 PM, and it fails.

Day 3: The delivery agent calls me in the morning, admits he has the shoes, and promises a morning delivery. He doesn't show up. I call him at 1 PM; he says he'll only be in my area by 5:30 PM.

The Result: Even with an active National Consumer Helpline (NCH) docket, Myntra’s automated system triggered a Return to Origin (RTO) and cancelled my order while it was still "Out for Delivery."

When I finally got through to a senior agent, they admitted that Myntra has NO system for scheduling deliveries. They expect you to be a prisoner in your own home until the delivery guy decides to show up. If your work schedule doesn't align with their random route, your order is basically doomed.

The Resolution: Myntra’s response to my NCH grievance? A copy-pasted: "Note feedback and close the task." No price-match voucher, no re-order help, not even a "sorry". It was just "our bad, buy it again."

Conclusion: I ended up voting with my wallet and bought a pair of Bacca Buccis from a competitor instead. If you have a job that requires you to be away from home during "standard" hours, avoid Myntra’s high-value Open Box items. Their backend is a rigid machine that cannot handle basic human constraints.

I ordered Puma Blktop Rider Suede Sneakers from Myntra at a heavily discounted price. The order was successfully confirmed and everything looked normal initially. Later, Myntra cancelled the order from their side and stated that it happened due to a technical issue.

What frustrated me more was the customer support experience. One support agent clearly told me that I would receive a ₹599 compensation coupon for the inconvenience caused. But when I contacted support again later, another senior agent completely denied it and refused to provide either the coupon or any proper resolution.

I understand stock issues can happen, but cancelling a confirmed order due to a platform issue and then backing out from the promised compensation feels unfair.

Anything anyone can suggest show that I can get this order or at same price?

Actually mera tag maine jldi jldi mai nikal ke fenk diya aur chba diya 😭exchange accept hojyega kya ? Agr ise attached krdu dubara product se vaise product unused hai

This has been happening for me from past couple of orders. The shirts or pants I get from them have wrinkles all over the place. Its not even like few wrinkles just to simple packaging issue. But products seems like it was scrunched up to a ball and once it got purchased they just packaged it just like that.

This has been happening from my past 3-4 orders, for me myntra didnt have this sort of issues, is there alternative platforms for good clothes from different brands?

i’ve been looking for suede hobo bags under 2k and i found this, i am confused if i should get it given the mixed reviews about stylecaste x revolte on myntra sub. i am confused as to what to do.