Myntra’s "Open Box Delivery" nightmare
TL;DR: Myntra logistics lied about delivery status, ignored a government grievance docket, and admitted they can't schedule deliveries, leading to an unwanted cancellation of a ₹9k order.
So I just spent three days in a battle of attrition with Myntra logistics, and I’m sharing this so others don't waste their time.
The Setup: I ordered a pair of Nike Air Jordan 1s (₹8995). Since it was "Open Box Delivery," I had to be physically present to give the OTP after verifying the shoes.
The Problem: I work a shift from 2:00 PM to 12:00 AM. I proactively contacted Myntra support 6+ times to let them know I am only available for delivery BEFORE 2:00 PM.
The Service Failure Timeline:
Day 1: Delivery fails because of a vehicle breakdown. To cover their tracks, the Sholinganallur Hub (PAL_SNG) marks the status as "Open Box Verification Failed." (A total lie—no attempt was even made).
Day 2: Escalation Desk (a "Case Supervisor") tells me to wait 48 hours. I explain my 2 PM cutoff again. They ignore it, attempt delivery at 5:30 PM, and it fails.
Day 3: The delivery agent calls me in the morning, admits he has the shoes, and promises a morning delivery. He doesn't show up. I call him at 1 PM; he says he'll only be in my area by 5:30 PM.
The Result: Even with an active National Consumer Helpline (NCH) docket, Myntra’s automated system triggered a Return to Origin (RTO) and cancelled my order while it was still "Out for Delivery."
When I finally got through to a senior agent, they admitted that Myntra has NO system for scheduling deliveries. They expect you to be a prisoner in your own home until the delivery guy decides to show up. If your work schedule doesn't align with their random route, your order is basically doomed.
The Resolution: Myntra’s response to my NCH grievance? A copy-pasted: "Note feedback and close the task." No price-match voucher, no re-order help, not even a "sorry". It was just "our bad, buy it again."
Conclusion: I ended up voting with my wallet and bought a pair of Bacca Buccis from a competitor instead. If you have a job that requires you to be away from home during "standard" hours, avoid Myntra’s high-value Open Box items. Their backend is a rigid machine that cannot handle basic human constraints.