r/Mediacom

I live in a rural area and initially had to be on a waiting list to even get mediacom cable internet. The issues have been consistent and problematic since day one. For years now I've called and complained about the constant outages, very low upload speeds, and even the lies the representatives tell you. Each time they send a technician, I'm told the problem lies on their end, not mine, yet their customer service representatives refuse to acknowledge it and refused to lower my bill. It took 3 BBB complaints to finally have someone reach out and offer a bill reduction. I just got done chatting with another rep who told me there's no problems in the area, yet all over Facebook I'm seeing people in the area post about their service being down and the mediacom repair trucks are out. So fine, I say, send another technician and waste time and money for him or her to tell me it's an upline issue. Medicom is a joke of a company.

A couple weeks ago a Mediacom tech came to my house and physically disconnected the coax from my house, which was confirmed by 1. my daughter who was home at the time and 2. my neighbor who told me the tech was at their house to diagnose issues and told them they were going to another customer's house to disconnect them as they were problematic and causing all kinds of problems in the neighborhood. The tech had the identification and credentials to get into my community so they were not an imposter.

That technician never made contact with me nor is there any Mediacom record of him coming to my house to disconnect the service. I confronted him the following day when I saw him in my neighborhood and he said he was directed to physically disconnect my connection by his supervisor because 100% of my neighborhood's bandwidth is being used and they sometimes receive 10+ complaints about latency and speed issues.

Fast forward, I got a call from someone from the Total Care team saying that their VP had reviewed my account and said if I didn't reduce my upload usage they would terminate my account. I asked if there was a finite number I should try to maintain because I have not once been contacted, warned, or throttled and he said his VP "would like it between 2-4TB". He also casually stated he could help me 'configure my Plex server' if I had one or implied I get a seedbox. I never stated to any of them what I use my Internet for other than agreeing that I could schedule transfers of large files during non-peak hours.

Does this seem unusual that a regional VP is reviewing my account and threatening to terminate me, when according to Mediacom customer support my account is in good standing? I have nothing in writing from Mediacom. No emails, no letters, just a verbal agreement over the phone to reduce my upload to 2-4TB a month.

Also, I am on a unlimited Gigabit plan. I have sustained large amounts of upload for the past 3 years and this if the first I've been contacted about it.

We recently built a house on a couple acres outside town and learned that the last active Mediacom tap is not far from our house. Who can I call to see if it would be possible to get service run to our house? We are in Central Iowa (Ames-Des Moines area).

Thanks.

Section 8.2.2.1 of Mediacom's updated service agreement states that, for customers who use Mediacom's routers / gateways, that equipment [which the customer pays to lease] is also used to broadcast Mediacom's Wi-Fi network for their cell customers (Mediacom Mobile Service) as well as the customer's own home Wi-Fi. (Mediacom cell phones default to using Wi-Fi where available rather than cell networks.)

I don't know if this is standard practice among cell service providers. It seems to me that if a customer pays to lease equipment and pays for Mediacom Wi-Fi at a specified bandwidth, that if Mediacom is also using that equipment to service their cell customers, the home customer's bandwidth might be negatively affected.

In any event, in the same section noted above, a phone number is provided for home customers to inform Mediacom that they do not want their leased equipment used to also broadcast Mediacom's Mobile Service Wi-Fi network.

I am a current customer and called the loyalty department on Wednesday to get a new promotion for internet only. The agent gave me a promotion then told me a "free" Xumo box came with the promotion. I told him I didn't want it---but he said I had to take it and ordered me one anyway. I got the box today, and there is a standard letter in the box about returning equipment. Am I going to have to eventually retrun this box when my promotion ends-----or when I cancel Mediacom?

I just got Mediacom Internet service yes. I have the Eero 6+ router. When I'm in my basement and don't have cell network connection, Wi-Fi calling doesn't work unless I turn WiFi off and back on again. I didn't have this problem with my previous ISP and router. I called mediacom and they said the problem was with my phone but it has always worked seamlessly switching to WiFi calling before. Any insights? Thanks