u/ConditionWild7608

I live in a rural area and initially had to be on a waiting list to even get mediacom cable internet. The issues have been consistent and problematic since day one. For years now I've called and complained about the constant outages, very low upload speeds, and even the lies the representatives tell you. Each time they send a technician, I'm told the problem lies on their end, not mine, yet their customer service representatives refuse to acknowledge it and refused to lower my bill. It took 3 BBB complaints to finally have someone reach out and offer a bill reduction. I just got done chatting with another rep who told me there's no problems in the area, yet all over Facebook I'm seeing people in the area post about their service being down and the mediacom repair trucks are out. So fine, I say, send another technician and waste time and money for him or her to tell me it's an upline issue. Medicom is a joke of a company.