A couple weeks ago a Mediacom tech came to my house and physically disconnected the coax from my house, which was confirmed by 1. my daughter who was home at the time and 2. my neighbor who told me the tech was at their house to diagnose issues and told them they were going to another customer's house to disconnect them as they were problematic and causing all kinds of problems in the neighborhood. The tech had the identification and credentials to get into my community so they were not an imposter.
That technician never made contact with me nor is there any Mediacom record of him coming to my house to disconnect the service. I confronted him the following day when I saw him in my neighborhood and he said he was directed to physically disconnect my connection by his supervisor because 100% of my neighborhood's bandwidth is being used and they sometimes receive 10+ complaints about latency and speed issues.
Fast forward, I got a call from someone from the Total Care team saying that their VP had reviewed my account and said if I didn't reduce my upload usage they would terminate my account. I asked if there was a finite number I should try to maintain because I have not once been contacted, warned, or throttled and he said his VP "would like it between 2-4TB". He also casually stated he could help me 'configure my Plex server' if I had one or implied I get a seedbox. I never stated to any of them what I use my Internet for other than agreeing that I could schedule transfers of large files during non-peak hours.
Does this seem unusual that a regional VP is reviewing my account and threatening to terminate me, when according to Mediacom customer support my account is in good standing? I have nothing in writing from Mediacom. No emails, no letters, just a verbal agreement over the phone to reduce my upload to 2-4TB a month.
Also, I am on a unlimited Gigabit plan. I have sustained large amounts of upload for the past 3 years and this if the first I've been contacted about it.