u/gregoryh325

I received a Xumo box as part of a Mediacom internet plan promotion. I got the box last Friday and hooked it up to my tv then followed the online instructions. I used my email and then got a confirmation email my account was activated......but the Mediacom app and Mediacom website both says I haven't activated the Xumo yet. However, when I look on my Xumo account online the box I received from Mediacom is listed under devices. Anyone else have that issue? I know Mediacom charges a fee if you don't activate the box within 30 days--so I'm trying to avoid that.

I am a current customer and called the loyalty department on Wednesday to get a new promotion for internet only. The agent gave me a promotion then told me a "free" Xumo box came with the promotion. I told him I didn't want it---but he said I had to take it and ordered me one anyway. I got the box today, and there is a standard letter in the box about returning equipment. Am I going to have to eventually retrun this box when my promotion ends-----or when I cancel Mediacom?