r/JustEatUK

Ordered Food today, driver went to the wrong street, marked it as delivered, messaged justeat so many times as they spam the same message of “we cant give you a refund from the information we have”

I’ve had a couple of issues recently where one order never turned up at all and another time the food was completely wrong compared to what I’d actually ordered. I tried going through the app and contacting support but it felt like there were just loads of different explanations and delays without anything actually getting resolved properly. I’m starting to wonder if it’s even realistic to get a refund in these situations or if it just depends on luck and persistence. Has anyone’s actually managed to get their money back consistently?

Hey, folks. I never really expect my JustEat to be mega busy - especially with the nicer weather etc. Roo is ticking over okay, and the odd UberEats order, but I haven't had any kind of order from JustEat for a few days now - not even a horrendous double or 15 miler.

Anybody else experiencing this? Have I been blacklisted? Does the acceptance rate suddenly actually contribute to the amount of orders you receive? Or is my app just broken?

I did an order today which contained paracetamol so had to give ID info. I put my dad’s full name and DOB because he usually answers the door and just thought it would be easier. I think because I was doing it in a rush, I may have accidentally written the wrong birth year for my dad.

The driver asked for this info and my dad gave his and the driver turned away. He then knocked out door a minute later and told my dad that the info is not correct on his phone. My dad gave his name and DOB again but still no luck…

Literally 20 minutes passed and the driver knocked our door again to say that his phone is blocked and he can’t bypass anything. I felt bad because maybe it was my fault. I told my dad to tell the driver that perhaps I wrote the wrong birth date and to try the date I think i might’ve written. But the driver said his phone wasn’t letting him do anything.

The driver then asked my dad to call just eat to ask for help to unblock his phone?? This part really confused me because surely as a just eat employee, you have more access to resolving your own issues yourself?? I still feel bad but just wondered if it was us the customers who were meant to call just eat or the driver??

The address on the on the app by the drivers is shown correct but about 50times now at late hours I keep getting delivery drivers banging on my front door when I haven’t ordered anything.

Edit: the neighbour puts their address in correctly, so it’s not really their fault but these drivers still show up at my house

I keep asking to see their phones and ask them what map app they’re using, but they’re not interested in showing me or telling me how they got here or they don’t speak English or understand.

I’m fed up of going around in circles and banging my head against a wall. Answering the door and having a confused delivery driver not understanding why I don’t want to take the food or give them a confirmation code.

I’ve gone to the correct house and asked them to reverify their address and explained the situation but it hasn’t changed anything.

And I’ve also edited google maps to verify the correct address as far away from mine as possible.

What else can I do?

Many orders now from asda, tesco and takeouts where items are missing only recourse when you cannot contact the store is refund through just eat..... What do you do when just eat refuse? When you genuinely are missing £30 worth of items.... Ef JUST EAT mfs... I am closing my account but how do I get that money back? I tried through my bank but they want proof of not fkn receiving something, how tf you prove that? DUMB. SO annoyed

This has happened to me twice, in the last 3 days...an object thrown at drivers window....has this happened to anyone else or heard anything? I hate to think it's the new trend amongst teenagers!!!

Hi community,

I along with the populous seem to be sick and tired of these delivery apps. They seem to be gouging users and the restaurants with their fees, charges and absolute shitty service. I have been contemplating on building a competing app for a good part of a year now. I work as a developer and I’ve just been laid off. So maybe it’s time I start on this.

I have been thinking about a few things.

- What would an ideal user experience be? What are you ok paying for/not paying for?

- as a delivery driver, what are your pain points?

- anything else that needs to be looked into?

This post is just for me to get an idea of what the market is looking for. So forgive me if it’s too vague or if I missed something; but feel free to drop a comment on something you like to see or don’t like about in the current system.

Thanks.

I placed an order for 3 items. Unfortunately the takeaway called to tell me that one of them was out of stock and asked if I wanted to substitute it for something else or a refund. I wanted a refund so the caller told me to report it to just eat after the order arrived and they would confirm the missing item on their end. So after the order arrived I reported the missing item and was later denied a refund based on the information they had.

Can anyone tell me what I do now?

Been doing this for a few months and still not sure how restaurant reimbursements work

Last week I had a KFC order that I waited 25 minutes + on ( it was my last order and was dropping off near my home). I noticed I got an extra £7.20...nice wee bonus

I was in KFC last night, again it was last order, it was a double, 30% bonus from 18:00-2100 and last to hit the challenge of 9 orders. Waited for nearly 40 minutes but didn't recieve any reimbursement

Do they not give it during the challenges/bonus periods?