u/Cash974

I placed an order for 3 items. Unfortunately the takeaway called to tell me that one of them was out of stock and asked if I wanted to substitute it for something else or a refund. I wanted a refund so the caller told me to report it to just eat after the order arrived and they would confirm the missing item on their end. So after the order arrived I reported the missing item and was later denied a refund based on the information they had.

Can anyone tell me what I do now?