Hi everyone, UK here. I recently placed an order with JustEat and paid £31 etc, and the order on the screen for last hour said “thanks for order”. It never progressed beyond that. Then it kept saying it could be delivered an 30-40 mins, so it’s over 90 mins. I assume they don’t have drivers hence order was not prepared. So as we were hungry I went to cancel due to no delivery but it said I will not get my get my money back.
As I’m super stressed with other things, I assumed I would a refund. I didn’t read it properly. Has anyone else experienced this? They stole £31 for no delivery and I’m shocked they can do this. When I emailed them, they said because I cancelled I accepted no refund so I don’t get one. What can I do to get a refund. I’m so angry and upset. Do I take hit accept the fact of this?
Appreciate any advice. I won’t be using them again :(