Was given inedible food
Am I being unreasonable here or is this completely unfair from Just Eat?
I ordered food and the gammon I received was literally raw/undercooked. The vegetables also looked old/discoloured. I took photos because I genuinely didn’t feel safe eating it and ended up throwing the meal away.
I contacted Just Eat support straight away and the FIRST agent actually told me I was eligible for a refund and was about to process it. Unfortunately my WiFi disconnected mid-chat before it went through.
When I reconnected, another agent/team leader suddenly refused to refund me saying they had “reviewed my claim history”. Apparently because I’ve complained before (when items were missing/wrong etc.) they now won’t refund me at all.
That makes no sense to me because if restaurants send missing items or unsafe food, obviously customers are going to complain? How does that suddenly make future complaints invalid?
The most frustrating part is that they barely let me respond before closing chats, and now they’re completely ignoring the fact the food was unsafe and that another agent already confirmed I qualified for a refund.
I’ve got photo evidence of the raw food too.
Has anyone else dealt with this? Is there any way to escalate this properly? Would you eat this meal?