r/Iberia

I need to vent and warn everyone about the absolute chaos of booking a codeshare flight between Iberia and Viva Aerobus.

For the past 4 days, I’ve been stranded in a loop of lies and corporate incompetence. Here is the story:

• The Issue: I needed to change my return flight date (from Mexico) Simple, right? Normally, you pay the fare difference and move on.
• The Lie: Viva Aerobus customer service (@VivaTeEscucha) told me 5 times that they couldn't touch my reservation because I booked through Booking.com.
• The Truth: I never used Booking. I have the confirmation email directly from Viva Aerobus. They were using this as an excuse to do NOTHING.
• The Struggle: I spent days calling Madrid, calling Mexico, and fighting with AI bots on WhatsApp. Iberia says it’s Viva’s fault, Viva says it’s Iberia’s.

Llevo días atrapado en este problema. Iberia no puede procesar el pago del cambio porque el boleto tiene número 0775237, lo que significa que el 'Ticket Stock' es de Viva Aerobus. Iberia me confirma que el error es de ustedes porque son los dueños del boleto original. Dejen de enviarme con Iberia; ustedes tienen que hacer la reemisión manual del boleto o liberar el control para que Iberia pueda cobrarmeMessage corrigé (Espagnol)"Llevo días atrapado en este problema. Iberia no puede procesar el pago del cambio porque el boleto tiene número 0775237, lo que significa que el 'Ticket Stock' es de Viva Aerobus. Iberia me confirma que el error es de ustedes porque son los dueños del boleto original. Dejen de enviarme con Iberia; ustedes tienen que hacer la reemisión manual del boleto o liberar el control para que Iberia pueda cobrarme.

Lesson learned: Avoid Viva Aerobus at all costs for international connections. Their system is broken, their agents are trained to lie to avoid work, and their "customer service" is a black hole.

Has anyone else dealt with this "false agency" excuse before? It feels like a systematic scam to avoid helping passengers.

#TravelHorrorStory #VivaAerobus #Iberia #TravelTips #Mexico

Alguien más ha notado la decadencia de la aerolínea Iberia en general? Desde hace unos años:
- Han reducido vuelos nacionales, por ejemplo Madrid - Valencia ahora solo hacen para que sea RENTABLE, ya no es un servicio como fue en su día.
- Mala atención al cliente en persona en aeropuerto, en manos de subcontratas eacurridoras de bulto.
- Aviones viejos y chusqueros.
- En vuelos intercontinentales el espacio del asiento es ridículo comparado por ejemplo con LATAM o China Eastern.
- Imposible conseguir compensación económica por reclamos a no ser que vayas a malas, cuando funciona perfecto en otras aerolíneas como Lufthansa por ejemplo.

Seguro que me dejo algo...
Estamos ante la decadencia de Iberia?

Been an Iberia Plus client for about 10 years now. I traveled with Iberia at least twice every year and have only been formally upgraded once. This after spending, on average > USD 70,000 per year and accumulating an insane amount of Avios. Their customer service utterly sucks. Most of their first-line representatives are in Latin America and there's only so much they can do. If you need anything north of complicated, they will quickly transfer you to someone in Spain where, depending on the employee and their inability to speak English, they will hang up on you every third call. Especially if things get complicated.

To top it all off, and after missing connecting flights 5 times in a row, we decided to file claims, which we were paid for. BUT! Little did we know that Iberia was paying attention. All of a sudden, out of the blue, Iberia stopped sending my wife (who has a separate Iberia Chase card) and I our annual USD 1,000 gift card (they sneakily advertise it as a voucher, but it is a gift card with very limited usage.) As of today, they owe us 3 gift cards and after 5 accumulative hours on the phone with Chase and Iberia, we're not even close to getting these gift cards.

We got so fed up with Iberia that we went to Chase, our bank, to file a complaint. Then, out of the blue, Iberia decides to make up a gift card # and sends it to Chase. BUT! The number does not exist.

If you DO decide to get an Iberia Plus card, understand that this is horse-manure you will have to deal with. Nothing and no one will prepare you to the depths and the limits Iberia employees will take you to in an effort to just get you to desist on any issues you may want to resolve.

You will be 100% better off with any other program.

Good luck.

I have a flight from Venice -> Madrid -> DFW, all bought on single Iberia ticket from their website. My connection time in Madrid is 75 mins. After some research it seems I have to transfer from T4 to T4S and then go through Passport Control as a non-eu citizen and then to the DFW gate. Is 75 mins enough? I'm not checking any bags. I called Iberia support and they seemed not worried about it at all. I noticed there is a flight from Venice to Madrid 6 hours earlier. I'm not sure if they would let me move to that flight or not.

Thank you for any help.

I’m a Finnair Plus member trying to book an Iberia flight (Amsterdam → Prague), mainly to maximise points and miles. Booking classes business J/C/D give the best returns in Finnair Plus with the multiplier being over 250%.

Here’s the situation:

I originally booked a Business Flex fare, because Iberia support told me it would be in booking class J

After booking, I checked and it was actually Business I

When I contacted them again, they said they could move me into D class, but only if I paid an extra €500

That makes zero sense to me since I already paid for the most expensive business fare available at the time.

I ended up getting a full refund, but now I’m trying to rebook the same route and running into the same problem:

-Chat agents give inconsistent answers
-Some don’t understand what I mean by booking class
-Prices and explanations keep changing

All I want is to be booked specifically into Business J, C, or D. Any help/advice would be much appreciated🙏

I've never used skymiles/points before and I've had a CapitalOne card for years. I have approximately 300K points just sitting there. I'd like to book a trip to Spain this summer and was hoping to use those points. However, I'm not sure how to maximize the use of my points.

1. Book airfare on CapitalOne's travel portal and use the points towards payment? Generally a few dollars less expensive than Expedia.

2. Book airfare on Expedia and have CapitalOne apply points towards final cc bill as credit?

3. Book airfare directly on Iberia airlines and have CapitalOne apply points towards final cc bill as credit?

4. Transfer points to Iberia airlines skymiles program and use points to pay for tickets?

Not sure if it matters but Boston to Madrid in mid September 2026.

Thanks

Hey everyone.

Like the title says, I missed my earlier flight from Florence to Madrid due to my email confirmation from Iberia displayed the wrong time (as a such will also be missing a international connection). I have already talked with them on the phone and they have acknowledged the mistake and asked for my contact information so that the rebooking department gets in contact. My question is in regard to what I am going to get back. Will it simply be a change of flight or can I expect money/Avios compensation and/or class upgrade?

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Como dice el titulo, perdi la primera parte de mi vuelo que era Florencia a Madrid puesto que en el email decia la hora incorrecta de vuelo (y por perder ese vuelo perdere tambien una conexion internacional). Ya hable con ellos por el telefono y confirmaron que el error fue del sistema y que el departamento de cambios de vuelo se estaria poniendo en contacto conmigo. Mi pregunta se refiere mas a que recibire a cambio. Simplemente me cambiaran el vuelo y ya esta o puesto esperar/pedir compensacion en la forma de dinero/Avios y/o una mejora de clase en el nuevo vuelo?

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Update: Rebooking department called after 2 hours, allowed me to choose the new flight in the same tier it was previously bought. (this was a non-refundable ticket btw) Decided to depart from a different airport instead of Florence as it would result in a better flight overall. Lastly, was told to open an official report with Iberia as they acknowledged this was an error in their system for which they were at fault.

Help! Has this happened to anyone? Trying to transfer Avios from my British airways account to Iberia but am unable to do anything. When I try to log in , it says it cannot log in and to try again later. On Iberia, I can’t purchase Avios, and I am unable to transfer any Avios directly to Iberia from my credit card.

When I reached out to customer support, they said I needed at one Avios in my account to do any transferring. Anyone have any idea for a workaround or tips? Trying to book a flight to Spain.

I usually bring items for the flight attendants. How many flight attendants on an Airbus 350-900? If it matters flight is MAD to JFK.

This airline is so silly. I logged in to select my seats and got a pop up that my outbound and return flights were both rescheduled to later times … I had to OPT IN to receive an email with my new itinerary. Just send the email!!!

Fortunately I am flying direct and this won’t mess with layover timing.

Not complaining, I knew what I signed up for, just a warning to others to keep an eye on their booking in the weeks leading up to their trip because they won’t notify you of changes.

I’m traveling from New York to Vienna on Iberia with a layover 2.5 hours layover in Madrid. With a non EU passport. Landing in T4S and flight to Vienna is from T4. Has anyone done this recently with the new EES system? How long was the line? I'm confused on where I will go through EES and concerned about missing my connecting flight. Thanks.

Hey everyone, long story short. I filed my claim already, were told that I would receive 15,750 avios and £140 per passenger. So 31,500 avios and £280 total. Submitted everything, and only received $170(which equates to £140).

Still waiting on the points and the other £140.

I type in my case number on the refund tracker, says case cannot be found.

What can I do to escalate this. Its been since march.

Next time i’m flying british airways.