u/MakaF7

I need to vent and warn everyone about the absolute chaos of booking a codeshare flight between Iberia and Viva Aerobus.

For the past 4 days, I’ve been stranded in a loop of lies and corporate incompetence. Here is the story:

• The Issue: I needed to change my return flight date (from Mexico) Simple, right? Normally, you pay the fare difference and move on.
• The Lie: Viva Aerobus customer service (@VivaTeEscucha) told me 5 times that they couldn't touch my reservation because I booked through Booking.com.
• The Truth: I never used Booking. I have the confirmation email directly from Viva Aerobus. They were using this as an excuse to do NOTHING.
• The Struggle: I spent days calling Madrid, calling Mexico, and fighting with AI bots on WhatsApp. Iberia says it’s Viva’s fault, Viva says it’s Iberia’s.

Llevo días atrapado en este problema. Iberia no puede procesar el pago del cambio porque el boleto tiene número 0775237, lo que significa que el 'Ticket Stock' es de Viva Aerobus. Iberia me confirma que el error es de ustedes porque son los dueños del boleto original. Dejen de enviarme con Iberia; ustedes tienen que hacer la reemisión manual del boleto o liberar el control para que Iberia pueda cobrarmeMessage corrigé (Espagnol)"Llevo días atrapado en este problema. Iberia no puede procesar el pago del cambio porque el boleto tiene número 0775237, lo que significa que el 'Ticket Stock' es de Viva Aerobus. Iberia me confirma que el error es de ustedes porque son los dueños del boleto original. Dejen de enviarme con Iberia; ustedes tienen que hacer la reemisión manual del boleto o liberar el control para que Iberia pueda cobrarme.

Lesson learned: Avoid Viva Aerobus at all costs for international connections. Their system is broken, their agents are trained to lie to avoid work, and their "customer service" is a black hole.

Has anyone else dealt with this "false agency" excuse before? It feels like a systematic scam to avoid helping passengers.

#TravelHorrorStory #VivaAerobus #Iberia #TravelTips #Mexico

Hola a todos,

Quería pedirles su opinión o si alguien ha pasado por algo parecido porque mi novia y yo estamos atrapados en un rebote eterno entre Viva Aerobus e Iberia.

Ella compró un boleto directo en la página de Viva Aerobus para ir a Francia. El vuelo lo opera Iberia (el número de boleto empieza con 075). Ella decidió quedarse un poco más de tiempo, entonces queremos cambiar la fecha de regreso, pero está siendo una pesadilla:

1. En la página de Viva: Cuando queremos hacer el cambio, sale que no está disponible y que tenemos que ir a la página de Iberia.
2. En la página de Iberia: Metemos sus datos y nos rebota diciendo que no pueden hacer nada porque el boleto se compró por una "agencia externa".
3. Por teléfono con Iberia: Hablamos a España y nos dijeron literal que ellos no pueden tocar el boleto porque Viva lo vendió.
4. Por teléfono con Viva Aerobus: Mi novia estuvo una hora en la línea. Primero le dijeron que llamara más tarde. Luego un supervisor hasta le andaba preguntando si de verdad lo había comprado con ellos porque "no le aparecía", ¡teniendo nosotros el mail de confirmación de pago de Viva y todo! Al final le dijeron que llamara mañana porque "según" van a checar con Iberia si pueden liberar el cambio.

Mis dudas son:

• ¿Cómo es posible que Viva no reconozca un boleto que compramos en su propia página web?
• Alguien ha tenido este problema con la alianza de Viva con Iberia?
• Por qué la hacen tan cansada para un simple cambio de fecha? Se supone que les vamos a pagar la diferencia.

Gracias por leerme y por cualquier tip que me puedan dar. Saludos

Hi everyone,

I’m looking for some advice or to see if anyone has dealt with this nightmare before. My girlfriend and I are stuck in an endless loop between Viva Aerobus and Iberia, and it’s honestly exhausting.

She bought a ticket directly on the Viva Aerobus website to fly to France. The flight is operated by Iberia (the ticket number starts with 075). She decided to stay a bit longer, so we want to change her return date, but it’s been impossible:

1. On Viva’s website: When we try to change the date, it says the option is unavailable and tells us to go to Iberia’s website.
2. On Iberia’s website: We enter her details, and it rejects us, saying they can't do anything because the ticket was purchased through a "third-party agency."
3. On the phone with Iberia (Spain): They literally told us they can't touch the ticket because Viva Aerobus sold it.
4. On the phone with Viva Aerobus: My girlfriend spent over an hour on the line. First, they told her to call back later. Then, a supervisor actually asked her if she really bought it from them because "it wasn't showing up," even though we have the payment confirmation email from Viva! Finally, they told her to call back tomorrow because they "supposedly" need to check with Iberia to see if they can unlock the change.

My questions are:

• How is it possible that Viva Aerobus doesn't recognize a ticket bought on their own official website?
• Has anyone else had this issue with the Viva Aerobus / Iberia partnership?
• Why are they making it so difficult for a simple date change? We are literally trying to pay them the fare difference!

Thanks for reading and for any tips you can share.

Hi everyone,

I’m looking for some advice or to see if anyone has dealt with this nightmare before. My girlfriend and I are stuck in an endless loop between Viva Aerobus and Iberia, and it’s honestly exhausting.

She bought a ticket directly on the Viva Aerobus website to fly to France. The flight is operated by Iberia (the ticket number starts with 075). She decided to stay a bit longer, so we want to change her return date, but it’s been impossible:

1. On Viva’s website: When we try to change the date, it says the option is unavailable and tells us to go to Iberia’s website.
2. On Iberia’s website: We enter her details, and it rejects us, saying they can't do anything because the ticket was purchased through a "third-party agency."
3. On the phone with Iberia (Spain): They literally told us they can't touch the ticket because Viva Aerobus sold it.
4. On the phone with Viva Aerobus: My girlfriend spent over an hour on the line. First, they told her to call back later. Then, a supervisor actually asked her if she really bought it from them because "it wasn't showing up," even though we have the payment confirmation email from Viva! Finally, they told her to call back tomorrow because they "supposedly" need to check with Iberia to see if they can unlock the change.

My questions are:

• How is it possible that Viva Aerobus doesn't recognize a ticket bought on their own official website?
• Has anyone else had this issue with the Viva Aerobus / Iberia partnership?
• Why are they making it so difficult for a simple date change? We are literally trying to pay them the fare difference!

Thanks for reading and for any tips you can share.

Hola a todos!

​Les escribo desde Francia para pedirles su ayuda o consejos sobre una situación con Correos de México.

​Mi novia me envió dos paquetes desde México el 7 de abril. Según el número de guía, el último movimiento fue el 14 de abril, indicando que los paquetes "salieron del territorio" con destino a Francia. Sin embargo, desde esa fecha (ya pasaron 15 días), el tracking no se ha movido en ninguna plataforma y no tengo noticias de que hayan llegado a Europa.

​Mis dudas son:

​Es normal que el rastreo no se actualice por tanto tiempo después de salir del país?

​Cuánto tiempo suele tardar realmente un envío de este tipo en llegar a Francia? (He leído tiempos oficiales, pero me gustaría saber su experiencia real).

​Me recomiendan contactar a alguien en específico o simplemente seguir esperando?

​Cualquier información o experiencia que hayan tenido con envíos internacionales por Correos de México me ayudaría mucho.

Muchas gracias